RESOLVED 06/15/18: Not receiving Message+ notifications after update

[AlessFitbit]

Fitbit Update 06/15/18: This issue has been resolved with the release of the Fitbit app for Android, version 2.73. If you're still experiencing issues receiving notifications from the Message+ app, I recommend confirming that you're updated to the latest app release and following our notifications troubleshooting tips provided in this help article.

I am closing this thread as the issue has been resolved. If you begin to experience this issue again at a later time, please create another post in the Android Community Forum and reference this thread. Thank you for your continued patience as we worked to get this resolved.

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Fitbit Update: 6/13/2018

New version 2.73 has been fully released to all our Android users and you should be able to update your Fitbit app. We have released a fix for Message+ and Signal App notifications.

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Hi, everyone!

I noticed many of you reporting that you no longer receive your Message+ notifications to your Versa/Ionic after the Fitbit OS 2.1 update. 

We've escalated this issue to our team for investigation. For the meantime, I recommend using the default texting app on your Android device or any other messaging apps. 

When I have more information, I'll provide that here. Thank you!

[Hej_D]

@heatherszj I am not familiar with the Message + you mention (and just realized, I posted in a Message+ thread). 

But yes, I am receiving text notifications og my Ionic, from on an unsupported phone, if doing the workaround I described. 

[Imang]

Couldn't receive any msgs and couldn't connect my music on my andriod phone.

[TimN73]

It is now working and I did nothing. Go figure.

[SunsetRunner]

shouldn't have to jump through hoops of fire, to get a device you paid $300+ dollars for, they didn't jump through fire to take your money.... as genius as that plan sounds- it only enables corporations to **ahem** on their consumers and not solve the problem at hand 

[SunsetRunner]

OMG REPOST THIS EVERYWHERE the heavens have answered my call

[NLH17]

Same here, but the text does appear on the phone for about one second and then disappears.

[Roniedarunner]

Thats unbelievable! All the hoops and loops we have to go through to get our wstches to work for a notification. Smh! This is terrible. I refuse to go through all that. Why can't the people behind the Ionic just figure it all out for us. 

[Mattmurph30]

Same phone, same issue.  Thinking of returning it.

[unicornlady89]

I am in the same boat as everyone else. I was just getting the notifications yesterday but today Nothing.

[ksc]

Hello. According to what I read. A few days back, this is a fit bit problem which will be fixed with next update. Just waiting and trying to be patient. I hate missing my text notifications.

[unicornlady89]

I also have tried to sync my android phone to my fit bit and it doesn't do that either.

[Fries]

My S8 JUST UPDATED TO ANDROID 8.0 AND NOW MY FITBIT RECEIVES TEXT MESSAGES FROM MESSAGE+!! I'M SO EXCITED!! MAYBE IT'S NOT A FITBIT ISSUE...

[SunsetRunner]

For a $300 watch this problem is unacceptable.  At least you can do is notify us of this problem...

[ksc]

I agree. I wish Fitbit would tell us when they will fix this. At least my phone calls are coming in now.            Miss my text messages. 

[Susie2057]

I have a note 8 that has Oreo 8.0 and message plus doesn’t work correctly with message +. Did you get the newer Fitbit update that ends in .20 vs .15 because that seems to work for message plus.

[Ashley1015]

How do we get the .20? I have a note 8 and have the. 15 so mine aren't working.

[TomDuke]

When did a .20 firmware update come out? The last one from a couple weeks ago that's causing all the problems (.15) was the latest. Maybe Fitbit might post an update and let us know help is on the way...

[Sadie3]

I am not receiving notifications on the Versa. I have done all the troubleshooting. I have not had my Fitbit for even a month. Very dissatisfied. 

[Susie2057]

What update version did you get?

[Fries]

I got the software update to Android 8.0 Oreo and now everything works
perfect.