RESOLVED 06/16/2018: "Notification service not running" error

[AlessFitbit]

Fitbit Update 06/16/2018

Thank you for reporting the error is not longer showing in the Fitbit app. This issue has been resolved with the release of the Fitbit app for Android, version 2.73. If you're still experiencing issues receiving notifications. Make sure to confirming that you're updated to the latest app release and following our notifications troubleshooting tips provided in this help article.

I'm moving forward in closing this thread as the issue has been resolved and there is no need to post future updates. If you have questions regarding the Compatibility of your phone, refer to this help article: Which phones and tablets can I use with my Fitbit watch or tracker?

Thank you for your continued patience as we worked to get this resolved.

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Fitbit Update 05/09/2018

Hi, Android users!

Some of you may be seeing the following error message inside of the Fitbit for Android app:"Notification service not running. A phone restart is required to re-enable notifications on your tracker." Even if you perform a restart, the error message persists. 

Thanks for reporting! Our team has been notified and are investigating. We will make sure to update you all if we receive more information. In the meantime, we appreciate your patience. 

[jmcamara]

I recommend the jonathan fix you can find https://abhijitvalluri.com/2018/04/fitbit-update-april-19-2018-totally-breaks-notifications-feature/

It´s working with my Versa & Mate 10

[calyon]

NEW UPDATE : It stopped again and now can not seem to find my Bluetooth. My Bluetooth is working fine for other things. I removed the device to try again and now can not even re-add the device.

I am fed up and it's going back. I can't decide if I should try a new one or just go back to my Blaze.

[Kartik_2Naidu]

Please can you try to connect your blaze with any other phone. It will make clear the problem is with the phone Bluetooth or baze.

[calyon]

I will try that but there are 2 issues.

1) My Bluetooth has been working fine to connect to my car. I was on a call just a couple hours ago.

2) My Blaze was working fine up until I disconnected it in order to connect my Versa 2 days ago. The Versa was working fine this morning, then suddenly stopped.

[Christine1995]

I have just bought a fitbit charge 2 and I am receiving the same message  "restart to restore tracker notifications" the problem isn't fixed even after I restart it...

Help? 

[SunsetRunner]

Hi I've been getting this exact message and no notifications for nearly 24 hrs. Very frustrating. I have restarted my phone several times. and even uninstalled and reinstalled the app. Still the same notification appears. Please HELP!! 

[Luke.go]

Hi there. 

It's been a while now. Any update to this bug? 

Thanks. 

Luke

[Wombat45]

I have checked my battery settings to me sure my app updates all the time and restarted and it seems to be working now I have had all my notifications through also make sure you check to see the settings on fit bit have gone back to vibrate when you have a notification hope this helps

Sent from my Huawei Mobile

[Rdv0326]

I had the same error message after I moved the fitbit app from my phone memory to my sd card to free up space. When I moved it back to my phone the message went away.

[NettyP]

Hi has this problem been solved as I still keep getting the message.

[Jens79]

---

@HowieChin wrote:

UPDATE - solved (for me)
There's an update to Andriod System WebView. version 66.0.3359.158 (7th May 2018) - after updating, all notifications are coming in and connection seems to be steady.


Original post:
I have a Versa + Andriod (Oppo F1- running Andriod 5.1) running the latest Fitbit app (v. 2.71)

Every now and then i will stop receiving notifications and when I check in the Fitbit App -> Notifications : "Notification Service not running, A phone restart is required to re-enable notification on your tracker."

I've done this repeatedly for the past few days...and it is getting tiring because after restarting, the notification will come, and suddenly it will be nothing all again, and the cycle begins again by restarting the phone.


Solution tried:

1. Installed older APK - some say it helped...not too sure.

2. Tried everythiing in this article -> http://help.fitbit.com/articles/en_US/Help_article/1610

- even with the Keep-Alive widget on, it still requires me to restart the phone.

Now, just stuck with a really heartbreaking purchase.

Hope someone has a solution, i'll keep thinking of how to overcome using other methods - if there's any good news, will be sharing here.

-howie

---

Hi, 

I have used Fitbit Ionic since it was released. It's been a nightmare... 

I canfirm that this solution worked for me. Using a Huawei P10 plus and installing Android System WebView 66.0.3359.158 worked for Fitbit app 2.71.

Unfortunaty now when updating to app version 2.72 it doesn't Work again. 

I can also say that notifications worked on an off depending on app updates until updating to Fitbit OS 2. After that nothing worked. 

It's a shame that Fitbit is marketing themselves as android compatible when they doesn't even support the third largest phone manufacturer in the world after Samsung and Apple.

Just fix it! 

[Christine1995]

Have they sorted it out yet coz mine is still not working 

[RobertoME]

Hello there everyone, my apologies for the late response and thank you for keep me posted on how it goes this issue. So far I haven't received more updates.

I wanted to share with you there is a new version of the Fitbit app. Despite it doesn't contain an exclusive fix for this issue, it contains stability improvement that will help you for the app work better on your mobile phones. For more details please refer to this post.

Also, I wanted to reminded you that make sure your phone OS is updated to the most recent version.

I was experiencing this error with my personal account. However, a few weeks ago, I received the new update of Android 8 in my phone that along with the new version of the Fitbit app and a restart; was enough to get rid of this error. I just have to allowed all the permission for my Fitbit app had all the access for this feature to work again. Keep in mind this is just a workaround and a recommendation from my personal experience.

When more updates become available, I will keep you posted. I appreciate all your patience in the meantime.

[Pandasand]

Hi. I still have this issue. Is there a fix yet please?

[NettyP]

I haven't fixed mine yet. It seems they are still waiting for Fitbit to put in a new fix.

Sent from my Huawei Mobile

[Pandasand]

Thank you.

Sent from my Huawei tablet

[Riziahmad]

I started using my fitbit on 17th of may 2018. First 2 days notification was working fine. After that I am not able to receive  notifications on my alta hr... Need to reset phone is showing, i restarted several times but in veiv 

[Riziahmad]

I am using mi max 2 and fitbit app version is 2.72... Please fix this issue asap

[Herwifey]

I'm very disappointed with my purchase as well. I'm still not getting notifications. 

[chuma]

Same here. And my Blaze's battery drain dramatically from 3+days to just half day