Samsung Galaxy S8/S8+ Compatibility

[Jordyboy132]

Just got the S8+ yesterday, but my Blaze no longer receives notifications from my device. I've reset the Blaze, removed it from my account, gone through setup, restarted the phone and Blaze, uninstalled the app, and every other troubleshooting recommendation on the forums. All permissions are granted. No luck. Everything else syncs. Is this just a compatibility issue? 

Moderator edit: title for clarity 

[WeightsUp]

I'm not sure, they have been working fine. I just don't get text or phone call notifications.  


Sent from my T-Mobile 4G LTE Device

[Cthsck10]

Mine just started working at one point by themselves, I didn't really do
anything.

[MonkeyGriffin]

I hope you guys to add the Samsung galaxy s8 to the list thank you

[SteveH]

Unfortunately the S8 is not fully supported by fitbit. You may want to follow the following thread which discusses this problem is detail:

https://community.fitbit.com/t5/Android-App/Samsung-Galaxy-S8-compatibility/td-p/1946855/page/6

[sisterparker40]

I also got a new s8+ and can't make the "run" feature work. I would also like any help.

[SunsetRunner]

Got the texts to work but now the music controls don't work. reset a couple times still not working. about to get rid of this thing and get me a samsung gear.... 

[kmillermt]

My galaxy s8 is paired with my Fitbit Blaze, but I cant ready my text messages. its only a green bubble that says Messages. How can I read them???

[ghalayini]

I find it extraordinary that the samsung s8 - the fastest growing phone for popularity is not compatible.

[Abi77]

Totally agree. How ridicoulus they didn't have this in place on the day the s8 was released. Surly it's been on the cards for a while. 

[Katebob66]

There are identical threads for pretty much every new phone, except that in the case of some models it's over a year with no progress despite the reassurances that the engineers are working hard to fix this. Check out this thread too: 

https://community.fitbit.com/t5/Android-App/Compatible-Android-Device-List-No-Changes-Since-15-03-20...

[ghalayini]

This is the response I got from Fitbit - very poor:

Currently, the Samsung Galaxy S8 isn't listed as a supported device for the Fitbit app; this means our engineers have yet to test/verify its compatibility with our app and its many features. As such, we can't guarantee it'll run the app or its features fully and consistently. However, our engineers are continually working to test more mobile devices to ensure they'll support the Fitbit app, so keep checking our list for updates: http://fitbit.com/devices. Let us know if you have further questions!

[Dragonfruit]

---

@ghalayini wrote:

This is the response I got from Fitbit - very poor:

 However, our engineers are continually working to test more mobile devices to ensure they'll support the Fitbit app, so keep checking our list for updates: http://fitbit.com/devices. Let us know if you have further questions!

---

Yep, you just keep checking the list that never updates. 

[Katebob66]

I've​ that message multiple times! 

[Deneice]

What did you do?  Mine paired ONCE but now it is rejecting the phone pairing...

[RENEEUGA]

I was so unhappy with the S8 that I sent it back. My fitbit and everything
else is back to normal. I'll stick with the s7 for a while longer!

[mlaumuse]

Well I managed to get it to work after I paired it with my iPod. Idk why exactly, but after turning off bluetooth on my iPod, it automatically synced into my phone and somehow everything is working now. So probably the best solution is to just pair it with something else first I guess. I'm able to get notifications and it is always connected now. Thanks for all the help anyhow. 

[barrettmark33]

Just replaced my S6 with the S8 and now I'm not getting call or text on my Surge. Sync is working fine, just no communication the other way.

[juan4312]

How did you get it to work on your S8?

[juan4312]

What steps did you do to make it work with your S8? 

[mama.pati]

Mine synced randomly by itself a few days after I made my post. I left it to charge all night and I woke up to my phone asking me if I wanted to use Blaze Bluetooth connection as a trusted device. I looked at my BT connections and it had Blaze and Blaze classic connected. 🤷