04-19-2017
23:54
- last edited on
06-14-2017
15:50
by
ErickFitbit
04-19-2017
23:54
- last edited on
06-14-2017
15:50
by
ErickFitbit
Just got the S8+ yesterday, but my Blaze no longer receives notifications from my device. I've reset the Blaze, removed it from my account, gone through setup, restarted the phone and Blaze, uninstalled the app, and every other troubleshooting recommendation on the forums. All permissions are granted. No luck. Everything else syncs. Is this just a compatibility issue?
Moderator edit: title for clarity
Answered! Go to the Best Answer.
05-30-2017 16:09
05-30-2017 16:09
05-30-2017 17:30
05-30-2017 17:30
05-30-2017 19:56
05-30-2017 19:56
I hope you guys to add the Samsung galaxy s8 to the list thank you
05-30-2017 23:21
05-30-2017 23:21
Unfortunately the S8 is not fully supported by fitbit. You may want to follow the following thread which discusses this problem is detail:
https://community.fitbit.com/t5/Android-App/Samsung-Galaxy-S8-compatibility/td-p/1946855/page/6
05-31-2017 07:10
05-31-2017 07:10
I also got a new s8+ and can't make the "run" feature work. I would also like any help.
05-31-2017 16:16
05-31-2017 16:16
Got the texts to work but now the music controls don't work. reset a couple times still not working. about to get rid of this thing and get me a samsung gear....
06-01-2017 10:19
06-01-2017 10:19
My galaxy s8 is paired with my Fitbit Blaze, but I cant ready my text messages. its only a green bubble that says Messages. How can I read them???
06-01-2017 17:30
06-01-2017 17:30
I find it extraordinary that the samsung s8 - the fastest growing phone for popularity is not compatible.
06-01-2017 22:48
06-01-2017 22:48
Totally agree. How ridicoulus they didn't have this in place on the day the s8 was released. Surly it's been on the cards for a while.
06-02-2017 01:10
06-02-2017 01:10
There are identical threads for pretty much every new phone, except that in the case of some models it's over a year with no progress despite the reassurances that the engineers are working hard to fix this. Check out this thread too:
06-02-2017 01:18
06-02-2017 01:18
This is the response I got from Fitbit - very poor:
Currently, the Samsung Galaxy S8 isn't listed as a supported device for the Fitbit app; this means our engineers have yet to test/verify its compatibility with our app and its many features. As such, we can't guarantee it'll run the app or its features fully and consistently. However, our engineers are continually working to test more mobile devices to ensure they'll support the Fitbit app, so keep checking our list for updates: http://fitbit.com/devices. Let us know if you have further questions!
06-02-2017 02:20
06-02-2017 02:20
@ghalayini wrote:This is the response I got from Fitbit - very poor:
However, our engineers are continually working to test more mobile devices to ensure they'll support the Fitbit app, so keep checking our list for updates: http://fitbit.com/devices. Let us know if you have further questions!
Yep, you just keep checking the list that never updates.
06-02-2017 02:49
06-02-2017 02:49
I've that message multiple times!
06-02-2017 08:57
06-02-2017 08:57
What did you do? Mine paired ONCE but now it is rejecting the phone pairing...
06-02-2017 15:02
06-02-2017 15:02
06-04-2017 10:51
06-04-2017 10:51
Well I managed to get it to work after I paired it with my iPod. Idk why exactly, but after turning off bluetooth on my iPod, it automatically synced into my phone and somehow everything is working now. So probably the best solution is to just pair it with something else first I guess. I'm able to get notifications and it is always connected now. Thanks for all the help anyhow.
06-04-2017 11:20
06-04-2017 11:20
Just replaced my S6 with the S8 and now I'm not getting call or text on my Surge. Sync is working fine, just no communication the other way.
06-04-2017 19:03
06-04-2017 19:03
How did you get it to work on your S8?
06-04-2017 19:11
06-04-2017 19:11
What steps did you do to make it work with your S8?
06-04-2017 21:43
06-04-2017 21:43
Mine synced randomly by itself a few days after I made my post. I left it to charge all night and I woke up to my phone asking me if I wanted to use Blaze Bluetooth connection as a trusted device. I looked at my BT connections and it had Blaze and Blaze classic connected. 🤷