Syncing Issues on Android 3.37

[KateFitbit]

Update 2/1/2021: This issue was resolved with the release of android app version 3.37.1. We appreciate your reports and patience as we worked on a resolution.

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Update 1/29/2021: We've released Android app version 3.37.1 to address syncing issues. Please update your device if you are experiencing issues syncing. Thanks again for your patience as we worked to resolve this issue. 

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Update 1/28/2021: We are still working on this issue and hope to have a fix real soon. We will update this thread as soon as we have more information. Thanks again for your reports and patience. 

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Our team is aware of a syncing issue on Andriod 3.37 and is currently working on a fix. Thank you very much for your reports and patience. Please stay tuned to this thread for updates. 

[Pegra]

Well, that sucks.  When I bought my Samsung Galaxy J7, Fitbit assured me that this phone would work with my FitBit devices, and it did -- until 3.37 update.  So so so so bad customer relations for them to change technology like that to exclude purchasers.  Raise your hand if you want a REFUND.  Well, as I've mentioned, I'm waiting for my Garmin (rated much higher than Fitbit by CONSUMER REPORTS) to arrive and then it's goodbye Fitbit.

[Matco]

Closed my acct and I'm on my way to return my versa 3

[JohnnyRow]

Oops, never mind.  I was replying to poster in another thread; doesn't make sense since it got merged here.

[Pegra]

Isn't it appalling that Customer Support hasn't caught up with KateFitbit's cheery news that they KNOW they screwed up and THEY'RE WORKING ON IT and all will be well REAL SOON?  Raise your hand if you would be fired if you did your job the way Fitbit does it! ✋

[Sheilby]

My bluetooth works just fine, I'm only having the issue with fitbit.

[Matco]

Same issues here. They tried to blame my phone until I did some digging and found all those other people with issues  returning it and going with a different brand 

[Johntwa]

I found that yesterday i could not sync by watch to fitbit. This morning i
noticed my watch is 39 minutes slow. I called fitbit and they said they are
working on it and could not give a time frame

[Sheilby]

Mine was working fine until this morning although my sons' stopped working
a couple of days ago. My firmware was updated though, theirs was not. I
downloaded the windows PC app and that can find my watch, but can find the
watch of one of my sons.

[Rich_Laue]

What type of phone is the app on @Kaatjel 

[Karlar31]

Same here...Bluetooth on phone is fine!

[Chrissy2cute84]

Its anyone that has android unfortunately. I have a galaxy j7 and nothing is connecting bluetooth

[Eddluck13]

Customer support does know about the issue.  I talked to them yesterday on the phone and the lady told me they know about the problem and that it should be fixed by today.  But still nothing

[gabawaba]

Wow. This will blow up in their face. I have reached out to both ctv and
cbc (Canadian news people) with this story.

I have also found the founder of Fitbit on twitter.

I will not buy another brand new phone so that the Fitbit will work. My
samsung is almost brand new.

[Manchester1]

The so called fitbit "community" should be given medals for what they have
been doing over the years to try and get what they paid for. I've never
witnessed a company that expects the consumer to fix its product
quality/software issues. They give you all sorts of scenarios of why it
doesn't work, but continue to sell this defective product irrespective of
whether it's in warrenty or not. I've learned my lesson over the years and
after 5 Fitbit watches and slow to non existent support. You gotta just
move on!! And not continue to pour good money over bad in thinking they
will ever fix this defective, poor quality product.

Sorry, but its maybe time to put all your frustrations behind you and
investigate more reliable sources that are on the market at more
competitive prices and certainly are more reliable.
Good luck.

[Angylisis]

There's also an issue with iPhone iOS 14 that is still ongoing. As of this post, I cannot sync them together. 

Also, does this issue have anything to do with FitBit randomly not sending my messages and calls through to my watch? Sometimes I get those notifications, and sometimes not. 

[jesseverson]

This is seriously annoying for 2 days I haven't been able to use my fitbit when is this gonna be fixed Sent from my Galaxy

[Southern_Belle]

Suddenly my Versa synced a minute ago and appears to be functioning as normal.  Anyone else?

[La4Christ]

This is why I am skeptical of updates.  This is the 2nd update that has been rolled out and my fitbit stopped working.

[Hazardius]

I don't think this can happen for most people, unless the issue was on the service side. Unless that's true, I'm afraid that most of us will have to wait for an update on Google Play Store.

[Pegra]

Is your phone still using the Android 3.37 or has there been a new release that Fitbit has forgotten to tell us about?