Syncing Issues on Android 3.37

[KateFitbit]

Update 2/1/2021: This issue was resolved with the release of android app version 3.37.1. We appreciate your reports and patience as we worked on a resolution.

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Update 1/29/2021: We've released Android app version 3.37.1 to address syncing issues. Please update your device if you are experiencing issues syncing. Thanks again for your patience as we worked to resolve this issue. 

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Update 1/28/2021: We are still working on this issue and hope to have a fix real soon. We will update this thread as soon as we have more information. Thanks again for your reports and patience. 

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Our team is aware of a syncing issue on Andriod 3.37 and is currently working on a fix. Thank you very much for your reports and patience. Please stay tuned to this thread for updates. 

[Rich_Laue]

If you are asking about updates to your android app @Shrimp49, Keep an eye on the main thread, found on the Android Board. 

I'll move your android post to the android board so you will get updates. 

[Corr]

@UnhappyAmy , @Flossie18 

Yes, an update to app version 3.37 has been released, it updates your app to 3.37.1. You should find it in Google Play Store (For me this version solved all problems.).

As it wil be a progressive roll out, not everyone will see the update in the Play Store at the same time.

So, some more patience for some of us....

[SunsetRunner]

How long is this fix going to take?  Now the mobile app doesn't even work so being a premium user, I no longer have access to workouts.  Why can't Fitbit just revert back to the previous version while you fix this one?  If this keeps up, I'm going to request a refund on the tracker.  So unfortunate

[Corr]

@SunsetRunner See the two posts above yours....

[JGG27]

I just uninstalled  fitbit versa 3 and re installed  and now my watch as started working again we will see how long for Sent from my Galaxy

[SweetNumb38]

Do tell how this works.😊

[Flossie18]

Have also had problems synching my Charge 4 with my android phone.

Very disappointing as I've had no problems with my  Fitbit until now.

Waiting to see if things improve.

[sandyknitwit]

Your definition of "real soon" is apparently different from mine.  I spent hours the last couple days trying to get my Fitbit to work again.  Then I figured at least I could still wear it as a watch.  I can't even do that now.  It doesn't sync, doesn't count steps, the time (when it comes up!!) is completely inaccurate, and the only other thing that comes up on the display is the scrolling message to "download or upload the Fitbit app." I'm tired of monkeying around with Fitbit. Customer support is abysmal; after you jump through all the hoops they suggest, they tell you your phone is not compatible.  Well, you know what else is not compatible?  THIS former customer.  I'm done with Fitbit.  This morning I remover the app from my computer.  I will get my next tracking device from another company. Whoever is responsible for this fiasco should be fired.  And Fitbit should be ashamed of itself for such poor performance.

[sandyknitwit]

I've done all those things, too, spending hours trying to get my Fitbit to work again.  I've contacted customer support twice, once by phone and once by chat.  They tell you to do all the same steps you've listed and when they don't work, they tell you that your phone is not compatible.  I've decided as a customer, I am no longer compatible with Fitbit. I've been a Fitbit customer for years and I've owned several different devices over those years, but I have spent my last dime with Fitbit. 

[Marylpz]

Is this being corrected for iPhones too??? I just bought mine two weeks ago. I paid a lot of money not to have this issue. If I wanted to deal with these things I would have bought a Walmart version 

[PipeSmokingBob]

Thanks KateFitbit. Both my wife and I are having the issue.  Ionic and Charge 4. FYI we both are running android 8 on our phones.  Mine syncs normally on my tablet android 9. 

[JGG27]

I uninstalled  fitbit and the re installed  and now my watch  is now set up but not sure how  long for we will have to wait and see Sent from my Galaxy

[Corr]

 @sandyknitwit , as someone who owns both a Fitbit and a Garmin watch, be prepared for the worst, all companies that sell trackers and smartwatches have major software issues from time to time.

Maybe you have to stop to get your tracker to work and give the app update a try.

[Sanmacster1]

Disgraceful over a week and no fix! Not acceptable with all their millions made from customers! Get it sorted!!

[Billyk2112]

The things fkd, you telling people to do what they have already tried doesn't help !

[Tashonda]

I was able to set up and resync my original Versa to my LG Q7+. Like other posters, I'm hoping it stays fixed this time.

[SteveH]

@Sanmacster1 a new version of the app - 3.37.1 - is rolling out now and is fixing the problem. Keep an eye on the app store for the update

[MSilvers76]

Patience is wearing thin for many of us. I work with a team of IT professionals on a regular basis, there is no excuse for this taking so long to correct. This is the first fitbit I have owned and if this is how the product works and how the customer service is, I will not own another fit it products. Its no wonder your stocks are down. This is a terrible investment all yhe way around. 😡😡😡

[Kstull]

So is it a phone issue or is it a fit bit app issue before i waste my time 

[Trenwen]

My fitbit versa 2 stopped syncing with my samsung phone yesterday. ..now the clock on my fitbit is 10 minutes slow can't reset it. Back to my old watch.  Very frustrating