Syncing Issues on Android 3.37

[KateFitbit]

Update 2/1/2021: This issue was resolved with the release of android app version 3.37.1. We appreciate your reports and patience as we worked on a resolution.

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Update 1/29/2021: We've released Android app version 3.37.1 to address syncing issues. Please update your device if you are experiencing issues syncing. Thanks again for your patience as we worked to resolve this issue. 

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Update 1/28/2021: We are still working on this issue and hope to have a fix real soon. We will update this thread as soon as we have more information. Thanks again for your reports and patience. 

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Our team is aware of a syncing issue on Andriod 3.37 and is currently working on a fix. Thank you very much for your reports and patience. Please stay tuned to this thread for updates. 

[SunsetRunner]

Got the new update but still not syncing!! Im past myself with all this!. 

[Djscott77]

Same here!

[RobIgoUK]

I'm in the UK and had the new update in the last hour - sync'd my watch straight away once updated (though the sync took about 5-10 mins, I had a lot of runs/walks/workouts etc. in the last few days).

[Sheilby]

Since the fix is rolling out now, I wouldn't bother to download the old
app. You have to enable your phone to download from alternate sources and
that opens you up to other issues. Might as well wait for the update to
roll out to you.

[Romashka]

Also problem on my iPhone 12

[gabawaba]

I just finally got my Fitbit up and running.......finally.

The updated app was there...

As was said if it's not there fir you yet...it should be soon.

😃

[SunsetRunner]

Have downloaded the new version of the app and installed it. Have restarted Sense. Have restarted phone. Have turned Bluetooth off and on multiple times.  Still won't sync.

[capdjsarisparks]

Yes. It came back on briefly while I was on the chat for them and while we were trying to restablish connection they watched battery disappear and now it’s dead again. While on the charger.

Here’s to making memories!

Moderator edit: personal info removed

[JGG27]

Sent from my GalaxyI got mine working  today I uninstalled  and then reinstalled  and reset  my watch and it's still working fine 

[Kalendi]

So I uninstalled the old and reinstalled the new and it worked for me!

[Ialsothinkthat]

There is and update in google play and it works.

[Kalendi]

If it didn't work after updating, I uninstalled the old and reinstalled the
new and it worked for me!

[LindyStarHi]

To get the update, is it just a matter of deleting my current app and downloading it again?

[Djscott77]

Uninstalled the fitbit app?

[Djscott77]

I looked, dont see one!

[zpyahya]

I had turned off my phone for 10 secs and turned it on again. After that, I saw the new update at Google Store. After installing the update, it worked! Phew, finally, my Versa 2 is syncing with my phone now.

[SunsetRunner]

Ive got it working guys! I had to turn bluetooth off and back on again i left bluetooth off for 5mins and its eventually picked up my versa 2 qnd im up and running! Good lucks guys its been a stressful 4 days! 

[SunsetRunner]

Uninstalled the app entirely and reinstalled it.  Logged back in.  Still won't sync.

[gabawaba]

I have to say loudly....that we as a community was a lot more helpful and supportive than anyone from Fitbit - in fact we never heard from a fitbit employee - and what we got from support was total bull**ahem** - telling people to buy a new phone cuz the one that was working fine three days ago now doesn't work with a Fitbit device.  Asking us to spend hours and hours to do all kinds of acrobatics with our phones and Fitbit devices to no success at all which of course we finally realized together - no thanks to anyone from Fitbit.  I know this has left a bad taste in many peoples mouths.....and when I go to buy a new tracker - guess what - it probably won't be a Fitbit product.

[Konababe]

I had the update in Play Store but it still wasn't synching. Turned bluetooth off and then back on; it still didn't synch. Turned phone off and then back on.at which time it synched. I am keeping my fingers crossed. It was good to see my graphs again.