01-27-2021 11:20 - edited 02-01-2021 08:56
01-27-2021 11:20 - edited 02-01-2021 08:56
Update 2/1/2021: This issue was resolved with the release of android app version 3.37.1. We appreciate your reports and patience as we worked on a resolution.
Update 1/29/2021: We've released Android app version 3.37.1 to address syncing issues. Please update your device if you are experiencing issues syncing. Thanks again for your patience as we worked to resolve this issue.
Update 1/28/2021: We are still working on this issue and hope to have a fix real soon. We will update this thread as soon as we have more information. Thanks again for your reports and patience.
Our team is aware of a syncing issue on Andriod 3.37 and is currently working on a fix. Thank you very much for your reports and patience. Please stay tuned to this thread for updates.
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01-29-2021 06:53
01-29-2021 06:53
@LindyStarHiwhat I did was go to My Apps in the Google Play Store. I looked at my update list & Fitbit did not show it had a new update. Then on the search bar I typed in Fitbit & opened that. The update appeared there. Make sure you're getting Fitbit 3.37.1 to know you have the newest updates.
01-29-2021 06:54 - edited 01-29-2021 06:55
01-29-2021 06:54 - edited 01-29-2021 06:55
Unilstall old app, get fitbit app from google play store, reinstall it. Then if it asks you to update the app, update it.
My Charge4 seems to finally be working. But Im never buying another fitbit again. Im going back to Garmin if this happens again,.
01-29-2021 06:55
01-29-2021 06:55
i downloaded new fitbit app all ok now fingers crossed
01-29-2021 06:57
01-29-2021 06:57
I hope Fitbit will be taking fees charged for subscriptions and make retroactive adjustments.
01-29-2021 07:03
01-29-2021 07:03
I got the update, but my device still is not syncing. I'll trying uninstalling, turning off, reinstalling, etc., etc. later today, but I really do have work I need to do.
01-29-2021 07:05
01-29-2021 07:05
I've downloaded 3.37.1 and the issue appears to be resolved. However, the Garmin Vivoactive I ordered arrived this afternoon and I am making the transition to this device. The unprofessionalism displayed by Fitbit in releasing (yet again) a faulty update and the atrociously poor communications from it's customer service dept have pushed me beyond that which I will tolerate. Goodbye Fitbit.
01-29-2021 07:07
01-29-2021 07:07
01-29-2021 07:07
01-29-2021 07:07
I'm noticing that it is mostly happening to Charge 4 but I have a Charge 3. I use both Fitbit and Fiton and I cannot go back in Fiton to see my calories that I have burned to log any. This is making me want to go with another fitness tracker.
01-29-2021 07:07
01-29-2021 07:07
mine too! yah!
01-29-2021 07:11
01-29-2021 07:11
01-29-2021 07:12
01-29-2021 07:12
It is a rolling release. I got it, but my sons still don't have the option. Hopefully you will see the update (dated 1/28) soon. It showed up for me this morning, but was not there when I first woke up.
01-29-2021 07:13
01-29-2021 07:13
There rep on Twitter that runs the Fitbit support app needs to be fired. He/she is clueless.
01-29-2021 07:13
01-29-2021 07:13
Google Play store updated to 3.37.1; downloaded, sync is working!
Check in your area, to see if it's available for you.
01-29-2021 07:15
01-29-2021 07:15
Garmin is a great product. I'd be interested to hear how the Vivoactive performs. I've had a forerunner 220 for 8 years, no problems
01-29-2021 07:16
01-29-2021 07:16
Finally working. I'm in Utah, if that helps anyone to know where it's rolled out.
01-29-2021 07:18 - last edited on 01-29-2021 12:11 by LiliyaFitbit
01-29-2021 07:18 - last edited on 01-29-2021 12:11 by LiliyaFitbit
My issue is not the app. The firmware update froze my versa 2. My versa is now dead because of this.
Here’s to making memories!
Moderator edit: personal info removed
01-29-2021 07:20
01-29-2021 07:20
01-29-2021 07:20 - edited 01-29-2021 07:21
01-29-2021 07:20 - edited 01-29-2021 07:21
A few years ago when Fitbit had syncing issues and folks were considering migrating to Garmin - Garmin had their issues later as well. I looked at the Vivosmart but not a replaceable band. If you break it, you have to buy a new device, not replacement bands. I know the Fitbit issues are disappointing. Best wishes on your new journey with Garmin.
01-29-2021 07:21
01-29-2021 07:21
01-29-2021 07:22
01-29-2021 07:22
Yea! Updated!