I know I already posted this, but I wanted to make sure everyone saw it. I see some people mentioning troubleshooting steps that do not include these recommendations, so we can't know if they've tried this or not.
What would enable others to assist you is to list all of the troubleshooting steps you have taken. I know that's a pain, so sometimes people say they "tried everything", but that can mean different things to different people. 🙂
I know Fitbit tech support did a very poor job with the 3.37 issue. It had not been communicated to them that this was a known issue. However, they are really good at walking people through the troubleshooting steps for syncing issues. Users should contact them if they continue to experience a problem.
That being said, I would seriously hesitate to factory reset the device, even if they recommend it. It might work, but it's risky. If nothing else works, that will be the last thing they recommend, and if that doesn't work they should give you options to warranty out the device. It should be noted that if your device won't sync, they can't see it at all, so there would be no way for them to confirm if you have actually done a factory reset...😇
@CJLarkin wrote:
Remember, Fitbit will not answer questions here. If you need their assistance, you should contact support.
If you are still having trouble, the first step is to make sure you are on version 3.37.1. If you are not, you need to update to the new version.
For the people having issues with version 3.37.1, I think the problem is probably not related to the issue with version 3.37. I think it's very likely related to the troubleshooting steps people took to try to resolve the issue with version 3.37.
Remember, most people at a minimum uninstalled and reinstalled the app. That means they now need to make sure it has the correct permissions, and the phone is allowing the app to run in the background (instead of putting it to sleep to optimize battery life).
I recommend you try the standard troubleshooting for syncing. However, I would try to avoid removing devices from your account (step 10) if at all possible. The rest of these steps are mostly harmless, so they are worth a try, even if they don't work. If you need assistance with these steps, this is something support can assist with.
I also recommend this article about why the app needs permission to location services.
If it syncs at first, but then later stops syncing, then this to me indicates that the phone may be optimizing battery life by not allowing the app to run in the background. Please check out this article, in particular the first section "Why does the Fitbit app need to run in the background on my Android phone? "
If some of the data syncs, but not certain data (e.g. calendar), that to me suggests that the Fitbit app does not have the necessary permissions (to your calendar, etc.). Again, I recommend this article, in particular the section "Why do I receive access requests from the Fitbit app on my Android phone? "
I know that because I had uninstalled and reinstalled the app, I had to set up notifications again on my device.
I hope this information is helpful. I know it's frustrating. I hope everyone gets it working again. 🙂
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