Syncing Issues on Android 3.37

[KateFitbit]

Update 2/1/2021: This issue was resolved with the release of android app version 3.37.1. We appreciate your reports and patience as we worked on a resolution.

---

Update 1/29/2021: We've released Android app version 3.37.1 to address syncing issues. Please update your device if you are experiencing issues syncing. Thanks again for your patience as we worked to resolve this issue. 

---

Update 1/28/2021: We are still working on this issue and hope to have a fix real soon. We will update this thread as soon as we have more information. Thanks again for your reports and patience. 

---

Our team is aware of a syncing issue on Andriod 3.37 and is currently working on a fix. Thank you very much for your reports and patience. Please stay tuned to this thread for updates. 

[Antonypo]

Version 3.37.1

[serof63]

Same here.    Updated app on phone.  Can see fitbit, on phone, but won't pair.  

[Cginna]

I just did the same...thanks! It actually seems to have worked...correct time shows on my Versa...and all steps are now showing on the dashboard! Crossing fingers this is for keeps!

[Kalendi]

I am so with you on that!

[Kalendi]

Have you tried the new update? In your play store? If you go to the top
of this forum (not your email)and click on best answer it will take you to
the information.

[Kalendi]

Make sure that in play store it has current date (or yesterday). The
update is in Okay Store not in Fitbit itself

[Ninnavv]

Please, could you make the previous version of the Android app available. Then take your time to fix whatever issues are on the new version. It has already been several days without service. A Fitbit band is useless without the app.

[KateFitbit]

 Update 1/29/2021: We've released Android app version 3.37.1 to address syncing issues. Please update your device if you are experiencing issues syncing. Thanks again for your patience as we worked to resolve this issue. 

[serof63]

installed update.  Rebooted phone and fitbit charge 4.   Can't pair phone to fitbit.  On bluetooth screen, sees fitbit about half the time, but won't pair.  Thus, can't sync.  On phone app, see blank stats for last 3 days still, no sync'ing cuz no pairing 

[CityLion]

Which version was available to you, Dave-G

? Anything greater than 3.37.1?  @KateFitbit 

[LinallT]

Thank the Lord! I have just successful reinstalled my device after several days of turmoil! 

[BreeB]

Thank you! Updated and working!!

[EJ26]

I have updated my app just now, yet my versa 3 is still not syncing and hasn't done since 21st Jan?

[Lisbz]

It's working! Thank you for keeping us informed and updated!😁 🏃‍:female_sign:

[Kirsten-S]

It will not update the app it just says "pending...."? 

[MMV12]

That was the fix!! All my data from the last 2 days posted and today looks great! Thank you! 

[Victoria78]

I cant find the updated app yet either

[Donna_C]

I know that.

[Marylpz]

When will the update be available for iPhones??