Syncing w/Galaxy S7 and S7 Edge

[StephWilton]

My fitbit app wouldn't work with my new Samsung Galaxy S7 (Marshmellow) due to syncing issues. I just reset my fitbit (plug it into laptop/wall charger and hold button on left side for approx 10seconds until fitbit symbol appears, then unplug it). App worked instantly! 🙂

Moderator edit: edited title for clarity

[jamiemerlino]

Hi

when will this be fixed. Apple just launched their iphone 7 and that is able to work on the fitbit. yet the s7 has been out for months and still nothing.

[Mehwaz]

Transparency would have been a great idea for fit bit.  I overpaid for a blaze when the simple and much less expensive fit bit was all this does.   They can be assured, I will not recommend this product  

[ErickFitbit]

Hi all -- I recommend checking out my suggestions and update here.

[WaldoRick]

Turns out, according to the list of compatible devices, the Charge 2 is NOT compatible with the Samsung Galxy S7 (or S7 Edge, for that matter). Nor is it compatible with the Motorola Droid Maxx 2.  So unless it's dongled to a computer (and it may or may not be---I don't carry my laptop in my pocket), using it is pretty much a waste of time at this point, and purchasing it certainly was money ill spent.  When, if at all, will the aforementioned devices be compatible?

[WaldoRick]

Considering how long the GS7 and 7Edge have been out, it's taking a long time.  Back to the ChargeHR (or Polar for that matter) and over to eBay to unload the Charge 2.  And I had high hopes for this unit.

[frenchcocotte]

Folks, don't even try.  Fitbit is not keeping up with latest tech.  this is the response they gave me when my Samsung Galaxy 7 Edge is not connecting to receive texts and emails.

    "Upon further investigating your case, allow us to tell to you that the Samsung S7 cellphone as of the moment is not compatible yet with the Fitbit App and Fitbit trackers, this is the reason why you have issues with the notifications."

I am so disapointed.  I should have bought another product.

J. 

[Kaley79]

Did I just waste $150 buying this or will it eventually work with my Galaxy S7?

[Krhamilton]

I'm not sure why, but mine works just fine now. Maybe they aren't
officially supporting it, but my Edge syncs with my Alta and all is well.

[Mehwaz]

Dont buy......its been 6 months and I have a very expensive step counter with no benefits if the high price I paid.
Just another retail company that puts profits first

[Rich_Laue]

I Agree @Krhamilton, it took me only a few minutes to hook my Charge 2 to my neighbors s7 phone and have everything confirmed working, gps, notifacations, etc. 

They both have S7's and have no problems with the Blaze, neither needed any help from me to set up. 

[danryan128]

Seeing has how we are about to celebrate the sizth month anniversary or your answer, can you update us with an eta?

[Rich_Laue]

@danryan128 seeing that your using the term "you" and addressing someone who posted an answer 6 months ago, you might want to properly get their attrntion, that way they will know that they are being asked question. 

[Mikael91]

Hi. is there any progress on getting the samsung and the charge HR compatible? i bought this thing to work with sleep function primarily. now i have no use for it. i am a patient man, but i am suprized to know that this problem has been around since march.... kind regards Mikael

[Rich_Laue]

@Mikael91 I can't say,, this would be a question for the developers, not the Fitbit users. 

I can say that many find the S7 and S7 edge working out of the box. Many people who have taken the time to troubleshoot are now up. 

While it seems Fitbit has not thoroughly finished testing the phone yet, following the threads on the board it looks as if the ratio of problems is the same as with supported phones. 

I will be happy to help with troubleshooting, and there is some tips above. In anycase 4 of my age S7's with no Fitbit issues. 

[Mikael91]

thanks for the reply! i have tried the resetting of the phone and deleting the app, but no luck. i will not give up thou 🙂

[Rich_Laue]

Turning the bluetooth off/on. 

Restarting the Charge HR three times. 

Try setting the Charge HR as a replacement device. 

Try using cell network only, some say they had a setting up through WiFi on Android phones. 

Actually I'm not sure if the tracker is even set up to your account, who I go of easily be done through a pc or friends phone. 

[whynosync]

My expensive Blaze will be going in the sock drawer. What a waste of money. October and you still can't sync with Galaxy S7. I will make sure everyone in my social network knows how much Fitbit blows! 

[Kaley79]

Mine syncs with my S7 now just fine!
⁣

Sent from BlueMail

​

[whynosync]

Please tell me how. I've searched for answers and none have worked. 

[Rich_Laue]

@whynosync My neighbor both him and her have S7's, they opened the app, logged into their Fitbit acvount.. Now the pressed the plus sign to add a devoce.. Followed directions and where setup. Then went to the device settings and setup notifications. They both did it without my help, I didn't even know they both bought the Blaze.

My feeling is not to treat it as an unsupported phone problem but as a problem getting it to setup or sync problem, I'm not sure what the problem is that your experiancing. 

Going by your name in assuming that the Blaze is now attached to your account, what device did you use when setting it up?