03-02-2017 05:21 - last edited on 09-10-2019 14:53 by MatthewFitbit
03-02-2017 05:21 - last edited on 09-10-2019 14:53 by MatthewFitbit
Soooo I have come across a completely new issue. After what looked to be as though my aria was going flat, I inserted new batteries.
upon doing so the aria now won't display a thing, not even 'ERR'. Just completely blank!
I have tried several types
of batteries, made sure they were in properly etc. Taken all the advice I've read up on and even what 'customer support' suggest.
Whats fristrating is the support team ask me to send a pic of the 'ERR' display with other supporting evidence, yet the problem is it doesn't turn on at all, regardless. So they have been absolutely NO help.
Has anyone got any idea why or how or where I can get the scale fixed/repaired or would it be worth just buying a new one?
Prior to now I have never had an issue with this device.
06-23-2020 23:21 - last edited on 02-24-2021 08:05 by JuanJoFitbit
06-23-2020 23:21 - last edited on 02-24-2021 08:05 by JuanJoFitbit
Yea stop telling us over and over to clean the contacts cause they are clean. Still won’t turn on.
Yea I took mine apart but all connections are fine but the reset seems stuck it doesn’t click when pushed. I’ve only reset it a few times. I knew the batteries had died and replaced them. Bleh. This is sad. It says it was made in March 2012. I have my dads old medical office scale which was made in the 60s (Maybe earlier) in my garage and it works fine. Why can’t electronics be made to last? I have calculator from the 80s that’s still going.
I guess Mr Scott was right when he said in Star Trek 3, “the more they overthink the plumbing, the easier it is to clog up the system!”
Moderator edit: merged reply
06-29-2020 04:23
06-29-2020 04:23
Exactly! I’ve tried everything thing and still mine won’t turn on. Will never buy another Fitbit scale again!
11-11-2020 19:45
11-11-2020 19:45
I searched through this thread. I took the Aria apart.
It seemed that every wire was connected, and that the battery terminals were good. I almost gave up, but I decided to give a gentle tug to each battery terminal wire, and low and behold, one of the red ones pulled away, with the tiniest bit of green corrosion around it.
I put a wood burner (I don't have a soldering gun) against the wire, burning off the plastic coating, and then soldered the wire to the terminal, and now my Aria is back and working again. It's been... 8 or more years, and I'm glad to have my scale back. I don't love how the wires are so trivial and light, but I'm glad that they made it accessible enough so that even a person who's soldered only 2 wires before could fix it.
11-11-2020 19:51
11-11-2020 19:51
Thanks for letting us know. I actually gave up on my Aria and bought another scale.
02-14-2021 04:38
02-14-2021 04:38
Mine is doing the same thing. So, what other brand did you buy that you’re happy with? 🙂
02-24-2021 08:55
02-24-2021 08:55
Hi @Neena2, since you mentioned that your Aria scale is not turning on either, please try taking out the batteries, clean the contacts with a cotton swab and a little bit of alcohol in order to remove any dust or moisture that the contacts accumulate.
After this, please put the batteries again (a new set is possible) and see if it comes back to life.
Keep me posted on the outcome.
02-24-2021 10:49
02-24-2021 10:49
02-25-2021 04:09
02-25-2021 04:09
Hi @Neena2, I'm sorry to hear that the issue persisted and you bought a different scale.
I totally understand how you feel and we appreciate your feedback and comments since this helps us to keep improving our products and services.
05-02-2021 02:18
05-02-2021 02:18
You need to provide some better support other than replace the batteries and clean the contacts. Please offer further troubleshooting, repair recommendations or tell us where we should send the scale for repair. It's insulting to customers to repeat the same basic steps which we have already tried and which are clearly not a remedy to the problem.
07-27-2021 09:20
07-27-2021 09:20
Which scale did you buy? My Aria just stopped working as well.
07-27-2021 09:28
07-27-2021 09:28
07-27-2021 19:53
07-27-2021 19:53
So did I 😃
I have had two failed Fitbit scales and one step tracker. Very disappointed with the lack of repair options
11-30-2021 07:45 - last edited on 12-18-2021 15:38 by DavideFitbit
11-30-2021 07:45 - last edited on 12-18-2021 15:38 by DavideFitbit
Me too, I just ran into the exact same problem with my Aria 2. I was attempting to perform a reset as our WiFi password had changed and that was the only way I could figure out how to change the WiFi password. I had put my Aria 2 into reset mode, got distracted and came back to it. When I attempted to reset it the 2nd time it came up blank and won't come on anymore. The batteries are fine, but I tried brand new ones anyway. It won't come back on no mater what I do. Has anyone figured out a solution?
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This does not work
12-08-2021 15:14
12-08-2021 15:14
12-08-2021 18:06
12-08-2021 18:06
Did you try resetting your ARIA? Did you replace the batteries? I'd honestly respect the support more if they said I have NFI but these are the limited support tips you can try. Completely useless when the device is faulty. The broken feet issue is widespread and they have no support to address this design flaw.
There are some good data migration options offered by 3rd parties for those who decide to move on and want their data
12-08-2021 18:42
12-08-2021 18:42
12-30-2021 13:15
12-30-2021 13:15
That worked for me. Thank you!
01-14-2022 08:54
01-14-2022 08:54
01-26-2022 15:33
01-26-2022 15:33
I did this cotton swab contact cleaning with new batteries still dead! First, my new Fitbit sense died, and got a refurbished sense that fell off my wrist and broke the screen. Not under warranty not even 2 months after purchasing the brand new sense! Now the Aria Air is dead! WTF over?!