Connectivity difficulties between Aria and Comcast/Xfinity routers

[JuanJoFitbit]

Hi everyone! It has come to our attention that some users are experiencing issues with syncing/setting up Aria scales with Comcast/Xfinity routers and we are currently reviewing. 

There is a workaround that has helped most users. For this, follow the instructions below:

• Log into comcast/xfinity account
• Once logged in,  visit https://internet.xfinity.com/more
• Edit wifi settings under "Additional Settings"
• Click on 2.4 frequency edit button.
• Select g/n, hit save.
• When the screen refreshes, click edit again, select b/g/n and hit save. 
• Stand on scale
• Continue with the regular setup process

Thank you all for your patience. Any update available, I'll make sure to share it in this thread.

[drmeiswinkel]

As long as consumers can buy this product as new, a large percentage of them can experience this critical defect. Fitbit has not taken steps to inform vendors or consumers.  If they had, we would know.  Nothing on the Fitbit website.  A good, technically correct, and legally sound posting might look like this:

”.. Fitbit does not currently support Xfinity networks with Fitbit products.”

That is honest and needed.

[mrbustin]

Does this apply to the aria2 also?

[CynRed]

This is true that the equipment from Comcast is the problem. I changed to Eero pucks and Arris Surfboard and this has solved my problem. I am so glad I didn't toss the scale in the trash. I apologize for all gruff comments towards Fitbit. I have been wearing my Apple watch but I miss wearing my Fitbit watch. I might have to purchase a Fitbit watch in the future because it truly motivated me more.

[Jdrhodes1184]

This solution doesn’t work for me. When I click on your link Comcast tells me I need to upgrade my account. I already pay them a small fortune. Any other ideas?

[drmeiswinkel]

She’s absolutely right!  No support has been offered to fix this issue.  Returns are often difficulr if you don’t act quickly.  

- No remedy for the problem.

- This issue has been usupported since I reported it in March, perhaps longer.

- Fitbit has made no effort to advance the solution past it’s wrote installation.

[SusanLynnAdams]

Super frustrated. My Aria has been working fine for a year and a half and then randomly stopped updating. Thought I'd reconnect when the batteries died. 

I've spent four hours making sure I follow all of the steps exactly and I still have a brick of a scale. Can't even do a normal weigh in because it isn't connected. What a waste.  Hardly a work around if it doesn't work! 

There is a workaround that has helped most users. For this, follow the instructions below:

• Log into comcast/xfinity account
• Once logged in,  visit https://internet.xfinity.com/more
• Edit wifi settings under "Additional Settings"
• Click on 2.4 frequency edit button.
• Select g/n, hit save.
• When the screen refreshes, click edit again, select b/g/n and hit save. 
• Stand on scale
• Continue with the regular setup process

[Stone520]

That work around won't do anything but give you the run around. Ot might work for an hour or a day. 


Sent from my T-Mobile 4G LTE Device

[drmeiswinkel]

Read the history and you will see Stome520 is correct.  Don’t invest the effort in fixing it unless Fitbit comes out with a remedy.

All “Remedies”, other than Fitbit’s original installation instructions are customer remedies.

Fitbit will not be warrantying or supporting customer suggestions!

so, any customer suggestion is still not supported by Fitbit.  Fitbit still needs to formulate a proper, supported scheme to make it work!

Moderator edit: format

[JuanJoFitbit]

Hi everyone! I know that his may be a little bit tedious. However, our team is aware of this and a solution can't be provided in the near future. They'll continue to monitor this situation. Your feedback helps us to our constant improvement. Thank you for your understanding with this.

[CherylFoster]

I have purchased a scale that actually syncs by my Bluetooth on my phone and also with Fitbit, I parted with my Aria since Fitbit has yet find a fix for this problem!

Cheryl

Sent from Mail for Windows 10

[RowellGirl]

I replaced my scale with a WW one. I can manually add my weight in to the Fitbit app. Hopefully I will still get badges 😁

Sent via the Samsung Galaxy S9, an AT&T 4G LTE smartphone

[Jerzydeb]

So if a solution cannot be provided, what do you suggest we do with our
very expensive paperweights ?

--
*Deborah Sarhan*


*“The results you achieve will be in direct proportion to the effort you
apply.”* — Denis Waitley

[OhSheeshV]

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@JuanJoFitbit wrote:

Hi everyone! I know that his may be a little bit tedious. However, our team is aware of this and a solution can't be provided in the near future. They'll continue to monitor this situation. Your feedback helps us to our constant improvement. Thank you for your understanding with this.

---

Reeeally? I was part of another thread that was closed, but they stated there WOULD be a solution. So replacing our old devices isn't an option? there's so many comments on this i'm surprised there isn't a solution yet...

[CherylFoster]

Because I have fought with this for months and tried every work around possible, I have replaced my Aria with a Renpho scale that I paid way less for, it is rechargeable, it connects to the Bluetooth on my phone, plus it syncs with Fitbit with no problems! On top of all that I have twice the information that my Aria gave me from my Renpho scale! 

I encourage anyone having this is same problems (Wifi ERR) and will not sync or connect to check out the Renpho it was the best purchase I have made. I was even able to set the app up on my husbands phone and he was able to sync his Fitbit App with the Renpho too, so multiple users is not a problem! 

[snoopy1012]

I tried this but I cannot select select b/g/n so the problem has not been solved.

[prncssgeek]

Love that you closed the original thread where my fix was....copied my fix...changed a few words and started a new thread. Couldn't figure out why I stopped getting notices about replies. Now I know. 

Just an FYI....there are still problems.

I'm down with that! 
We stopped syncing about the 11th, I tried my fix and my router screwed up! Got my router fixed, scale still doesn't sync but I'm beyond caring. 

The convenience of the scale syncing to my network and my weight showing up is not worth all the work I have to put in it. It's so much easier to update my weight manually!

Moderator edit: merged reply

[Rick0502]

The solution slows down every device to 802.11n speed. Yeah! All of my new devices can run slower! Thanks Fitbit for making a 802.11b device in 2018! Wonder why you didn’t decide to use 802.11a?

[Sensualpoet]

Why is it the Fitbit Management is incapable of admitting it made a design error -- manufacturing a wifi device with 20 year old protocol which was bound to be abandoned -- instead of maintaining this fiction that "the team" is aware of the issue but a solution can't be provided? There is no solution: Comcast Xfinity, Rogers Ignite and other advanced Internet services no longer support this ancient protocol. 

Surely someone has the good grace to admit the truth instead of fudging with weasel talk? This is the attitude which destroys brands. 

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@JuanJoFitbit wrote:

Hi everyone! I know that his may be a little bit tedious. However, our team is aware of this and a solution can't be provided in the near future. They'll continue to monitor this situation. Your feedback helps us to our constant improvement. Thank you for your understanding with this.

---

[Rick0502]

https://en.m.wikipedia.org/wiki/IEEE_802.11b-1999

“802.11b products appeared on the market in mid-1999”

What year did the Aria come out in?

[drmeiswinkel]

How is putting the weight in manually any different than owning a $12 scale?  This is what infuriates me about owning a $200 wifi scale where wifi is broken!