Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
9/23 Update:
See the new firmware thread here
9/22 Update:
For those that have the firmware update already, new clock faces have been re-enabled.
We've continued the rollout process. If you don't yet have the update, please be patient. We'll post updates about the rollout when we have more information.
9/19 Update:
Hey everyone - it seems like we're struggling to maintain civil conversation on this topic, so I'm going to go ahead and lock the thread. We'll open a new thread once the firmware update goes into wider distribution. Until then, here are answers to the questions that keep getting asked here:
When will I be able to download the latest update?
The update is on hold while our team addresses an issue found at the beginning of the release. Once their work is complete, we will start rolling it out again. We generally don't announce specific dates or timeframes, but you will see the update on your dashboard as soon as it is available. The only thing you need to do right now is wait patiently.
Why did you release the latest update to only a small percentage of users?
We've done tons of testing on this new firmware, but there can still be unexpected issues when we release it. If every Blaze customer updated at once, those surprises would affect everyone. Instead, we use an incremental release to observe and address issues on a relatively small scale. We definitely want the best experience possible for our Blaze customers, and a slow, cautious release helps accomplish that goal.
If only 5% of Blaze users have the update now, does that mean 10% will have it next week and 15% will have it the week after? Won't that take forever?
Nope! We aren't moving in 5% increments. We started the release at 5% and will increase it in much larger increments once we are confident that it's good to go. You should receive it soon.
Why haven't you communicated this information to customers?
All this information was previously posted in this thread, and also added to the lead post. Any time you find a discussion of an emerging issue or a newly-released update, make sure to check the first post for the latest information. We aim for clear, concise, transparent, and frequent communication - you should always find what you need in the lead post.
9/15 Update:
The new Blaze update is currently available only to a very small percentage of users, as we are troubleshooting some emerging issues. It will be released more widely soon. Once it is available, you will see a banner at the top of your website or mobile app dashboard. Thanks for your patience!
Hey everyone! 
We're rolling out a new update for Blaze, release notes below:
- In addition to call, text, and calendar event notifications,
you can receive notifications from email and other third-party apps on your tracker.Common emojis also appear. Keep in mind all notifications currently on your tracker will be deleted after the update.
- You can receive reminders to move throughout the day.
- Five new clock faces are available. Navigate to your device settings and check them out!
This release also resolves the following issue:
- Some users reported that auto-brightness was too dim or delayed.
Important to note: A sync is required after a manual shutdown or a battery drain in order to show the correct time on Blaze. This is especially important for your activity tracked by Blaze because you'll want to make sure it's associated with the current date and time.
The initial wave of users will receive the update starting September 12th, 2016, and will eventually be rolled out to everyone within a few days. If the update to the latest firmware version is not yet available for your Blaze, just hang tight!
Best Answer
Without a specific date or clear timeframe of the update release, for the shake of Customers' Protection Rights, fitBIT should remove the the unavailable features in their advertisement. At least, there should be a warning remark that these features are not yet implemented. Only when the features are available for customers' usage, fitBIT could re-display the advertisement.
Best Answer@racertempo
>>>You can't read, I said the ONLY thing was the Argyle watch face....and to hang your arguement on 1 single watch face is pretty flimsy.
They advertise NOT ONLY 1 old clock face. Now, all new UN-AVAIBLE clock faces are on their main website. Open your eyes, and look at the moving clock faces.
Special Notes: 1 is VALUABLE to 4 FACES ONLY [what a smartphone to be]. It is 20%. If you buy one liter of gasoline, but get only 80%, you have never made a complain?
Best Answer
It's been about 90 minutes since I started updating my Fitbit Blaze, and it looks to only be about half done...
Anyone else experience a similar issue? I hope it finishes updating before the battery dies, or if it does die that it can recover somehow...
Best Answer