Blaze Won't Turn On

[scott890]

Hi,

Last night I charged my Blaze.

When I took it off charge it shows nothing on the screen.

I have tried every combination of buttons to power on and nothing happens.

When I put it back in its cradle there is nothing displayed on the screen.

Fitbit app says it is looking for the device.

Any ideas?

[FerdinandFitbit]

Hey there @scott890. Good to see you in the Fitbit Community!

I would recommend trying to restart the tracker once again but this time making sure you're doing it by pressing the left and lower right buttons for about 10-15 seconds. This will turn the tracker off, turn it back on by showing the Fitbit logo and this is basically a restart. If your tracker doesn't respond to this a all and nothing shows on the screen, please reach out to our Support Team who will be happy to take a deeper look and have you all set as soon as possible. Just be sure to let them know what you have done for them to move forward to a quicker resolution.

Hope to se you back on track soon and anything else you may need, I'm always around, just let me know! 🙂

[nadine53]

it worked !!! 

[Allysmom]

It worked!  Thank you so much!  

[scotty27]

My Blaze came back on as well but appears that it didnt charge while in that mode. It was on the charger for over an hour. Trying to charge it again onw.

[FerdinandFitbit]

Hi there guys @scotty27 @nadine53 @Allysmom! Great to see you in the Community! 🙂

I'm glad that it worked for you and that you're now back on track! 😄

@scotty27, you're right, try to charge it again and see how it goes. Let me know if you need any more help!

[delta08]

It worked. Whew, I love my blaze!!!

[FerdinandFitbit]

Great to hear that it worked and that you're liking your Blaze @delta08. Thanks for getting back and anything else you may need, let me know! 😄

[sterlingfx]

Worked for me too! I thought my blaze was toast! 

[FerdinandFitbit]

I'm happy to hear that @sterlingfx. If you need anything else, don't hesitate to let me know! 😄

Happy stepping!

[Steffirayan]

It worked.. phew!!!

[FerdinandFitbit]

Great! 😄 I'm really glad to hear that @Steffirayan!

Anything else, let me know! 

[DanielRR]

I tried reseting it and it appears to have partially worked. The heart rate reader is working again, but the screen is only partially lit and does not show anything still.

[FerdinandFitbit]

Hi there @DanielRR. Welcome to the Fitbit Community!

What do you mean when you say that it's partially lit? Is it just showing like half of the screen or it's the intensity of the light on the display that is very dimmed? What are you able to see on the screen?

[tfa0511]

That didn't work for me. I tried the live chat also and it's not prompting me to chat with anyone. It was fine yesterday around 6pm and had more than half charge o nthe battery. I try it this morning and it will not turn on. I tried charging it and that did not work either.

[FerdinandFitbit]

Hi there @tfa0511. Good to see you in the Fitbit Community!

If you've already tried the suggestions I gave above and it's still not working, I would recommend getting in touch with the Support Team by giving them a call to (877) 623-4997 M-S 4am-9pm (PT) and I'm sure they will be happy to help you out with this!

Let me know if you need anything else!

[chriscusimano]

I have the same issue and the solution provided did not work. Please advise.

[FerdinandFitbit]

Good to seeyou in the Fitbit Community @chriscusimano! 🙂

If you have already tried the suggestions I gave on my post above and that didn't work, feel free to get in touch with the Support Department. They will be happy to help you out with this to get you back on track!

Let me know if there's anything else you might need help with!

[MarkoTahnas]

Same Protblem. Battery died overnight. In the morning i put it to charge and it does not wake up. No buttons give no response. How to proceed?

Provided solutions did not work.

[FerdinandFitbit]

Hi there @MarkoTahnas! Welcome to the Fitbit Community!

I'm sorry you're having issues with your Blaze. If you've already tried the suggestions I provided above and nothing is working, I'd recommend getting in touch with the Support Team. They will be happy to look into this for you and help you out and get you back on track!

Hope to see you back soon! Anything else you may need, let us know!