Blaze battery draining

[Rubanblaze]

 My Fitbit Blaze has started having battery draining problems all of a sudden. I am now having to charge it twice a day to use the watch which is so much of an inconvenience. I have followed all the recommended steps in the previous posts and still problems persist.  

I have sent an email to contact customer support however a few days has passed and I am yet to receive any kind of acknowledgement let alone a solution. I am not able to get through to customer service after numerous attempts. This is unacceptable and am seeking a resolution urgently from Fitbit.

Moderator edit: subject for clarity

[McDoogan83]

What phone do you use? I've had the same issue over the past 2 days. I've seen a similar thread regarding the Samsung S8 but I'm on the iphone 6, have been since I had the Blaze (c. 14 months) and it has only started doing it recently. I haven't changed the way I use it. I've just sent an email to customer support so hopefully we'll get some advice in the coming days. Until then we'll have to keep charging twice a day!

[Rubanblaze]

I have had Samsung S7 since 2016 March and had the Blaze since 2016 May (with no issues until recently) so I suspect battery draining issue has nothing to do with any kind of phone. I have turned off all the functions except heart rate, which is the minimum this watch should be able to do without power issues. If I turn this off it becomes a regular watch and makes no sense to buy such an expensive gadget when I can’t make use of its features.

[McDoogan83]

I've received correspondence from customer services who have been brilliant and it looks like the issue will be resolved via free replacement  hopefully you will have a similar positive resolution

[JSkillman]

Mine is now draining in less than 24 hours. This one  is a replacement for my issues I had with my S8+. The low battery notification comes in the middle of the night after being 100% charged at 7 am when I go to work. I hope the new models dont haverhis issue.

[Rubanblaze]

I received similar correspondence from customer services and the issue will be resolved via free replacement, but see the below comment from JSkillman.

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@McDoogan83 wrote:

I've received correspondence from customer services who have been brilliant and it looks like the issue will be resolved via free replacement  hopefully you will have a similar positive resolution

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[Rubanblaze]

Currently, I am charging twice a day, 7 am when I go to work and 9pm. I turned off all the notifications and Quick view.

 I suspect the issue is more to do with the quality of the battery rather than users’ behaviours nor model of the phone

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@JSkillman wrote:

Mine is now draining in less than 24 hours. This one  is a replacement for my issues I had with my S8+. The low battery notification comes in the middle of the night after being 100% charged at 7 am when I go to work. I hope the new models dont haverhis issue.

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[DStan]

For some reason someone at Fitbit says that Samsung has to fix the problem with an update to the S8/S8+. I wonder if they've been reading the threads as people have complained of the same issues with iPhones, Galaxy S7 and others. See the last post in the below thread. Now I'm afraid they will ignore this issue. This has dragged on so long that my confidence in Fitbit has gone down in a blazing inferno.

https://community.fitbit.com/t5/Blaze/Battery-drain-Notifications-Samsung-Galaxy-S8-S8/td-p/2090332/...

[tlc41472]

I just spoke with a rep that stated that the engineering team was working on it but no mention of a replacement device

[JMeador]

If you hear of a solution to this problem, please let me know. I purchased my Blaze in March of 2016 like so many others. Of course about the time a new Fitbit is released, my current Blaze starts having battery issues. I am beginning to wonder if it's more of a software issue. 

[AlejandraFitbit]

Hello all, I hope you are doing fine!

@Rubanblaze and @McDoogan83, I am glad to hear that you will be receiving new trackers. At the moment of receiving them, you can follow these steps from your Fitbit app to set them up:

1. From the Fitbit app dashboard, tap or click the Account icon.
2. Tap Set Up a Device.
3. Choose your tracker and follow the onscreen instructions to continue.

@JSkillman, @DStan, @tlc41472 and @JMeador, it's great to see welcome you and to see you here. If you are having battery issues, I recommend taking a look at this post and follow the instructions provided there. After these steps, please test your trackers.

Let me know the outcome. 

[tlc41472]

Thank you for the response, I have cleaned the contacts as well as
restarted my device to no avail. Originally I thought it might be the
charger so I have two a ndx it doesn't matter, I have also run my fit bit
with minimum usage and it still doesn't last as full days. Thank you for t
he tips but they didn't help. I am thinking this is some software issue
because it didn't begin until after I upgraded my fit bit when I got my
galaxy 8

[DStan]

@AlejandraFitbit I've already tried all of the things that have been suggested and none of it works. I bought two Blazes back in November 2016 for my wife and myself. Both suffered from the same battery drain issues. A few weeks ago, both were replaced by Fitbit and the new Blazes have the same problems, this is disconcerting.

1. In order to minimize the battery from draining one must turn off all of the Bluetooth related features which is not acceptable as that renders the Blaze as worthless.
2. In addition to the battery draining, I do not get notifications.
3. Despite what you've posted elsewhere, this problem is not related to just the Samsung S8/S8+. People that own S7 and iPhones have complained with the same problems and if I remember LG phones as well.
4. I have a number of Bluetooth all of which operate perfectly with my S8.
5. It appears that this has been going on for an extended time, with little or no feedback from Fitbit with no resolution in sight. This kind of behavior is damaging to the company's brand name. How far is Fitbit willing to take reputational risk? I have been an early customer, been there for years and at his point if this is not satisfactorily resolved may never purchase another Fitbit product. I think the point about damaging the company's brand name should be discussed back at the office such that a more appropriate course of action be taken. Please bring that up.

[Cvidana]

I just started having this issue a couple of days ago, charged throughout the night and the charge is only lasting a couple of hours. It seems like it has to be something on their end. Was hoping to get the new iconic watch, but since that won't be out for a while and the new blazes are doing the same thing, may be time to switch to the iwatch! 

[AlejandraFitbit]

Hey there @Cvidana, it's great to welcome you. @DStan and @tlc41472 thanks for the information.

Since the troubleshoot provided didn't work, I recommend keeping an eye on your inbox for further instructions.

See you around. 

[Weeshweesh13]

I have been having the same issue the past few days! I have fully charged my Blaze and the battery lasts at tops 10 hours (and this is without doing anything active).  Today, I went on a very short run during lunch, and have been siting at my office desk all morning.  I already got a low battery warning.  My fitbit used to last me around 4/5 days on a charge WITH workout tracking on all of those days.  I hope this gets resolved because I have a fitness event all day Saturday, and want to track my workouts and 5K run 😞

[DStan]

Yesterday, there was a new update to the Fitbit Android app. I setup all of the Bluetooth fulltime and notifications to try. Two things to report:

1. Now I get notifications delivered to the Fitbit, that went dead a good few weeks ago. This seems to be somewhat improved, regarding the excessive number of duplicated notification on the Fitbit. I still get some duplicates.
2. Battery life might have improved slightly, but is not anywhere like it used to be/should be. This is still a big issue.

[Weeshweesh13]

@DStan unfortunately I have an iPhone so I didn't get an app update yet. I hope this is a system thing that updates will fix ! Makes me sad that it didn't significantly help your battery life. 

[AlejandraFitbit]

Great to see you around @Weeshweesh13 and @DStan thanks for stopping by and for the information provided.

I would like to know if you keep having battery issues? If you do, I recommend taking a look at my previous post and follow the instructions provided there.

I hope this helps, let me know the outcome. 

[claudpon]

I have the same problem with my Blaze. My battery always run for 4 or 5 days with no problems. 5 days ago my monitor started to have problems with the battery. The battery drains in 2 or 3 hours. I try with all the community recommendations ....... and nothing....it's imposible to use in this conditions.....Help