Blaze battery will not charge

[dmason508]

Hi,

I just got the blaze, tried to update the firmware, but it said it will not udpate since the battery is low....which is strange because I had the Blaze plugged in the whole time, but I guess it is not charging. On the screen it simply says fibit.com/setup.

I have the Blaze in the charging compartment, cover closed, and the contacts touching...but I never see the charging battery icon.

I figured it may be charging anyways, so I left it for a few hours, and tried to update again, but no luck. The battery is still too low. I also tried the same outllet on my comptuer with the Charge HR cord, and it charged fine, so it is not that.

@EmersonFitbit, I see you replied to some other battery issues. Any ideas?

[julie54]

my new blaze did exactly same as you described....after 10 hours of charging i returned to store. new one is good

[RonHilborn]

I have the same problem as many others...I just received my fitbit blaze and battery is very low. I have followed all the appropriate steps and have no battery charging signal. The only thing I have is the fitbit symbol with the fitbit.com/setup symbal. I have reviewed the steps re: connections re: pins and have left it to charge for several hours. I have found the comments helpful in that I am not alone however I have no resolution to my problem. I can only assume that the charging mechanism is flawed in some way?

[hippiedave]

Hey Ronhilborn,


Okay, after trying a lot of different things I finally got this **ahem** thing to boot up and work.

First of all there is nothing wrong with the charger, it just won't charge till it boots up.

I'm going to assume you went to set it up and it gave you the number to input to start the process and now won't boot up because the battery is too low?

I continued to try to update the watch a half a dozen times, and continued to get the same message about the low battery.

I then went to the setup a watch again, it will tell you that you already have a blaze and if you would like to set up another?

Click on yes and it will send you another code, enter it. After this I realized the battery icon on the app no longer had the little x on the bottom and seemed to

received a bit of a charge. I repeated the process, boot it up a half a dozen times, get a new code, repeat. After maybe 8 or 10 times it finally booted up properly.

All this was done while the watch was in the charger. It worked for me...give it a try.

Best of luck!

[Rich_Laue]

As stated several times above, your tracker will charge right out of the box, but if the "Setup" message is on the screen there will not be a battery indicator.

You will however get a slight vibration when the tracker connects to the charging power.

[hippiedave]

Hey Rich_laue,


No it will not charge right out of the box, maybe that was you experience. If that was the case I wouldn't

have been on this forum. My watch was plugged in to multiple sources for hours on end and will simply not charge. Apparently you did not have the same issues with your watch that many of us here are having.

If you have nothing productive to add to the conversation, other than to point out that we are

all incompetent, please keep your comments to yourself.

We would appreciate it.

[Driver8666]

@hippiedave

He's one of the ones that would know. I'm also one that never has had any type of battery issue. But if you're going to call me incompetent, I'm not beyond bringing Grand Theft Auto forum-style language in here. And that's a lot of using 4 letter words as well. This forum instead of PG rated, would turn R rated very fast. And of course all the fingers would be pointed at you. If you were part of my crew in GTA Online, and I saw what you posted, I'd give you a warning about calling someone incompetent. The next one gets you kicked and banned, since in the crew, Crew Commissioners do have that authority. If you make fun out of someones physical or mental handicap, I wouldn't even warn you. I'd hit the Ban button. You're lucky I'm not a Moderator, but you could be cautioned about it. 

@Rich_Laue is one of the senior members in here. Several solutions he's given have helped people, some haven't but he's definitely got experience. 

And as everyone can see, I do NOT tolerate that kind of "crap" in here, or anywhere that I see it. 

[hippiedave]

Hey Driver8666,


Please read the post again. I did not call anyone incompetent! All I said was the battery will not charge

when plugged in. It makes us (the people having problems) feel incompetent when someone is telling us the

battery will charge...when it won't.

Take it easy brother!

I'm just trying to help out others with my experience with having problems.

He has numerous posts as mentioned all saying the battery will charge...but it doesn't in our case.

His posts are no help in our situation, other than making people feel stupid...like we didn't try that?

Enjoy your day...and chill!

[Driver8666]

The difference here is you're implying it by mentioning it. I just want to can that before it gets out of hand. Personally for me, I've never had an issue with mine. But maybe it's because I live in Canada and it's the climate. I don't know. 

Some methods here that are posted work, some don't. Take the "Phone Compatibility" list. I have used my Blaze with 2 phones, that are definitely NOT on that list, an Asus Zenfone 2 ZE551ML (the 4/64 version) and the Zenfone 3 ZE552KL (the one I have now). I get all the notifications and I can remotely control Poweramp with my watch, but I choose not to use any of those features. I've said before that list should not be trusted. 

And yes I'm well aware that it's frustrating, even more so when you have a physical or mental handicap to deal with a watch whereas the battery won't charge.

For me, the battery is fully charged between 60-90 minutes and apparently with this update, I can stretch the battery life from 5 days to 6, (7 days) pushing it and this is without all the fancy mumbo jumbo on it, (as in getting texts and emails on the watch, all those "extra features" but I digress. People charge up their watches in many different ways. I used to use my Xbox One to charge mine, now it's charged through my old cellphone's plug. Works very well. 

But some suggestions here work for some, others don't. It's just like life. 

As for your suggestion on chilling out, I need more coffee here at work at 5:51am. I take 3 creams and 3 sugars and please no decaf. Extra strong is acceptable. I want to be just as crazy here, as I am in Grand Theft Auto online, without the 4 letter words. 

[Rich_Laue]

Just to explain it differently @hippiedave, take a newly purchased Fitbit, attach it to its charger, plug it in. You will feel a slight vibration to signify that it is charging. As stated many times on this site, if the tracker shows www.fitbit.com/setup there will not be any indication on yhe screen, but it is Charging. 

I only speak from the perspective of having 9 diferent fitbits and have setup an aditionsl 6 for others.

[SunsetRunner]

Fitbit really need to advise customers that the Blaze arrives without enough charge to get it up and running and that before they do anything they should charge it up for 1 to 2 hours (not a good way to ship a product to customers.......and Lithium Ion batteries of this capacity are not a problem shipping half full!), it's not good enough in 2017 for a product to arrive without even enough charge for the basic setup procedure to be carried out or for it to hang up half way due to battery issues. I spent an hour trying to set mine up not  knowing if it is charging or not when the setup screen is only displayed (and no it doesn't vibrate to advise that its charging either like some people have said on this forum). I tend to spend an hour maximum on a new product before taking it back to store for a refund and this came close!. (In contrast I setup my wifes Charge 2 a few days ago without any of these issues at all)

[Driver8666]

That's standard @SunsetRunner but here are more examples of batteries not coming in charged:

When I bought my Blaze, it only came with 25% on the battery. But I didn't run into any issues when I was setting it up for the first time. From almost dead, since I no longer use my Xbox One to charge it (it's plugged into my old cellphone charging plug) it takes 60-70 minutes to charge now to full (this is down from 90-120 minutes using the Xbox One). With the new firmware on the watch, my battery went from lasting 5 days (almost 6) to 6 1/2 days, almost 7. It's why I tell people I don't have this problem on battery issues on the watch. 

I run 2 APC BackUPS XS1300's, and the batteries that came with it (they are heavy), were empty when I purchased them. Plus put in backwards. It took about 14 hours to fully charge and keep everything going should the power go out. They have a runtime anywhere from 30 minutes (living room) to over 2 hours (my office) depending on the load.

My Altec Lansing Lifejacket 3 Bluetooth Speaker came with approximately a 90% charge. To fully charge that, the instruction manual says 4 hours, but the clock says 10-12. It's also a powerbank too. I normally charge this when I'm not at home, at work, since in any case it'll be charging still after about 8 hours and 40 minutes. The battery in that lasts for approximately 30 hours but I've managed to get between 32-36 hours out of it. This is going by a 7 hour sleep schedule listening to The Lazlow Show. The time doesn't include the fact I still keep it on and running when I'm in the shower. It's waterproof. 

My hp Pavilion laptop, I can't remember, but I do know it had enough juice to get me started up to set up the computer fully. It's probably about 50%. I wasn't paying attention. All I did was plug it in when I got home. (I was at a friends house when I set it up).

My Zenfone 3 ZE552KL came almost fully charged. Out of the box too. Able to breeze through the Setup on that and still be able to use the phone to configure it. 

My Crusher 2 headphones (SkullCandy) came in fully charged, (for pairing purposes, which I did) but I wired it in (after pairing it) until I could actually get the battery fully charged. A voice through the headset will tell me when it needs to visit the charger, plus the Bluetooth light (pairing) on the back of the headset will alternate flashing between Blue and Red. The battery life is 40 hours in that, but since I work 20 minutes away (using it for 15-20 minutes) and I might use it occasionally for 2 hours, because I hate public service announcements on public transit unless it pertains to an emergency, it should visit the charger once every 3 months at the rate I use it. I have Hesh 2 Bluetooths to use as a backup but they visited the charger once a month, or 30-45 days. 

Off topic, if you think setting that up was a pain. try getting rid of a Strict or Moderate NAT, when you had an Open one on an Xbox One using a Hitron CGN3ACMSR. That will have you pulling out your hair. This was solved when I gave up, spent $260.00 (they retail for over $330.00, but I bought mine on sale and I have experience using Netgear routers), and bought a Netgear Nighthawk R7000 router. Should charge that back to my ISP. But research shows the Xbox One and the CGN3ACMSR don't play well together. It now has an Open NAT (which is what you want) and it's stayed like that ever since but I normally go in and check every once in a while. My ISP sure as hell would not tell you that. They tried to blame Microsoft when I brought it up but I shot them down and said it wasn't when it was Open before and Microsoft has released no new software updates for the Xbox One. But the $260.00 I spent was two fold. First off, it had to be done because I had exhausted every option available. Second, because Strict and Moderate NAT's will restrict you from hosting sessions. (Moderate is more or less you won't be chosen as the host also know as hit and miss, whereas Strict means you wont and you'll have issues). In addtion, not everyone will hear you, and you will have communication issues. 

[Mamsey]

I received my new Blaze today.  My first Fitbit.  Having the same issues.  Battery won't charge & it won't update.  I've had it on the charger for nearly 2 hours.  My husband got a Charge 2 today & set up went very well.  This really stinks.  Might have to send this back for a Charge 2.

[OldeJock]

Thank you your idea of holding the 2 buttons for 10 seconds worked Charging now finally

[AdieP]

Thank you for this post.  This is exactly what is happening to me- it's maddening.  I will try your Round 5 and Round 6 steps in your order and cross my fingers.

[hippiedave]

Hey AdieP,

Just wondering if you had any luck?

[kbredda]

I got mine to work after experiencing all the same issues.  I had to hold it in the charger and do the reset while it was plugged into my computer then the update started without getting the low battery message.  I carefully closed the case as not to lose contact with charger. 

[BJMiillerFSU]

What do I do?

[Mamsey]

I sent it back for a charge 2. I've had no trouble with it.

Sent from Yahoo Mail on Android

[Mamsey]

I sent it back for a charge 2. I've had no trouble with it.

Sent from Yahoo Mail on Android

[Amilli87]

So Fitbit failed to mention that you need a 1 or 1.5 AMpBlock for the wall in order to charge it initially after it is charged you can use a 2.0 or a fast rapid charger hope this helped. I did the same thing you did. My iPad charging block was a 1.0 amp block! I used that. It will not charge unless u use a 1.0 amp first!

Moderator edit: capitalization