Blaze not receiving notifications

[Blaze2]

My Fitbit Blaze will not show notifications for text or calls. It's brand news. What am I doing wrong?

Moderator edit: Subject for clarity

[knutkj]

Not working for me either.

[AlejandraFitbit]

A warm welcome to the Community @Blaze2 and @knutkj it's great to see you here.

If your trackers are not receiving notifications, I recommend following the instructions provided in the My Tracker isn't receiving notifications (Android App) post. If you haven't setup this feature, take a look at the How do I setup the calls/texts notifications? (Android app) post and follow the steps there.

Let me know how it goes. 

[SunsetRunner]

Probably you just have a Samsung phone?! 🙂

[Heatmich]

I have tried all these suggestions many times, I even then removed the blaze and added it back, paired it again with my phone and still notifications do not work. I know it is not a Bluetooth issue with my phone because I previously had a fitbit surge and that received notifications just fine. Frustrated and tired of fitbit's products. I knew I should have just went with a new company instead of updating my surge to the Blaze after the band again came unattached from the face.

[AlejandraFitbit]

Great to see you around @Heatmich and @SunsetRunner thanks for stopping by.

Have you checked if your phone is listed in our list compatible mobile devices? If you haven't, please check this information.

Hope to hear from you soon. 

[Heatmich]

Yes, my device is listed as compatible. My surge syncd fine and was able to receive notifications on this device, I am having issues with my new blaze. 


Sent via the Samsung Galaxy S8+, an AT&T 4G LTE smartphone

[JhawkBeerMaker]

This is a known issue that Fitbit isn't handling very well.... Considering these issues are months old and the continue list devices (ie: S8 and S8+) as FULLY compatible... 

I am really tired of the BS posts by FitBit mods when you established that you've already followed all the diagnostic steps... 

https://community.fitbit.com/t5/Blaze/Battery-drain-Notifications-Samsung-Galaxy-S8-S8/td-p/2090332

[AlejandraFitbit]

Thanks for the information @Heatmich and @JhawkBeerMaker thanks for stopping by.

As you know Samsung Galaxy S8/S8+ were added to our list of compatible mobile devices recently and there are some issues with the connection of these devices, our team is hard working in finding a solution for it. Your patience while they fix this would be much appreciated.

If you need anything else, let me know. 

[bj2burch]

I'm having the same issue with my iphone after the ios 11 update. I posted this here and I think fitbit deleted my post. It's now only on the ios page....was trying to post for Blaze users since not sure if issue was isolated to the Blaze after the update....here was the post

I updated to IOS 11 yesterday and now I am no longer getting text/imessage alerts on my Blaze. I still get notifications of calls. I have notifications turned on and Fitbit app set to show on lock screen. Could it just be Fitbit needs to do an update as well? I noticed on other boards people having the same issue with IOS 11 beta. I would have thought they would have resolved it before it was sent out to the masses.

Note: I have already done the following none of which worked:

Checked settings

Restart the Blaze

Restart the Phone

Disconnect/reconnect bluetooth then restart the Blaze and restart the Phone

Remove/Reinstall the Blaze, checked settings,  then restart the Blaze and restart the Phone

Remove/Reinstall the Fitbit App, checked settings, then restart the Blaze and restart the Phone

[AlejandraFitbit]

Great to see you around @bj2burch and thanks for troubleshooting this by yourself.

If your tracker isn't receiving notifications, I recommend following the instructions provided in the My Tracker isn't receiving notifications (iOS Fitbit app) post. After these steps, test your tracker.

Keep me posted about the result. 

[bj2burch]

As I have previously stated I have already done the following none of which worked:

Checked settings
Restart the Blaze
Restart the Phone

Disconnect/reconnect bluetooth then restart the Blaze and restart the Phone. Checked settings

Remove/Reinstall the Blaze, checked settings, then restart the Blaze and restart the Phone

Remove/Reinstall the Fitbit App, checked settings, then restart the Blaze and restart the Phone

This is 100% due to the update to ios11. Everything worked perfectly until it installed and this is a known issue as confirmed by Fitbit. Hoping for the fix ASAP. They have known about this for months thanks to the beta testers and still we’re dealing with this months later 😩

[Gunner1975]

There is a fix spent two days trying to get s8 to work with notifications on fitbit blaze just down load Microsoft outlook from play store then notifications come trought on blaze still have bad battery brain 

[knutkj]

My notifications are working now. For details see "No Blaze notifications and GPS connection with my Samsung Galaxy S8".

[bj2burch]

It would be nice if it was working for us iphone users.... 😞

[AlejandraFitbit]

Thanks for the information @bj2burch, I would like to know if you have already get in touch with our support team, have they offer you a solution for this?

@Gunner1975 great to see you here, have you tried the instructions provided in @knutkj's post? If you haven't, please take a look at it and follow the instructions provided there.

Hope to hear from you soon. 

[bj2burch]

Yes @AlejandraFitbit as I have stated in my posts (here and others) they confined this has been a known issue for months apparently and the “engineers are working on a solution”. It appears to me by other threads that posted about it in beta that thev have been “working on it” since as early as July?!? Just very disappointed my phone updated overnight and now I’m stuck without my notifications.  I’ve tried every “fix” 3 times. Nothing has worked. I really hope Fitbit updates their end soon. I know I’m just being melodramatic because I’m spoiled and used to getting notifications on my wrist.  But let me tell you it’s been quite the adjustment to actually turn vibrate and/or sound back on my phone and actually have to check it. It’s been quite convenient to be able to take a quick glance while you’re at work and or working out and see whether or not you need to address something.  Just hoping this is resolved very soon it’s been a week now and it feels like an eternity 😒

[AlejandraFitbit]

Thanks for the information @bj2burch, as mentioned by our support team, our engineers are working in a solution for this issue, your patience will be much appreciated while they fix this. If you need anything else, do not hesitate in posting it.

See you later. 

[bj2burch]

@AlejandraFitbitI got this on 9/26 and still nothing... no email either. Now there is another iOS update to 11.1....still no updates to fitbit

Thanks for searching for answers in the Fitbit Community.

Community: Notifications (#21423721)

To better assist with your recent concern, our Customer Support team will reach out to you by email. We appreciate your patience while your ticket is being processed and hope to have you back on track as soon as possible!

Sincerely,
Team Fitbit

[bj2burch]

It's a little sad. I still have never heard from anyone from Fitbit. I had to uninstall and reinstall the App and Blaze 5 times before it started working again. No clue why it worked the 5th time 11 days after the issue started when I updated to ios 11.