Blaze sync issue with iOS version 10.2

[AndrewFitbit]

ISSUE: Can't sync or pair Blaze with an iOS device

BLAZE FIRMWARE VERSIONS AFFECTED: (8.301.7) & (8.200.3)

iOS VERSIONS AFFECTED: 10.2.x

*** FIXED IN BLAZE FIRMWARE VERSION (8.301.8) ***

• Click here for instructions on how to update your firmware

Still having trouble? Can't update or sync?

Read the difference between unbonding and unpairing first:

Unbonding - going into the bluetooth settings of your iPhone or iPad, selecting the Blaze, then choosing "Forget This Device".

Unpairing - going into the Fitbit app, selecting the Blaze, then choosing "Remove This Blaze".

*** DO NOT DO THIS TO TROUBLESHOOT THIS SPECIFIC ISSUE ***

Now that you've read that, try unbonding BEFORE trying to update your Blaze firmware (see screenshots below):

1. Go to your iOS device's Settings > Bluetooth > Find Blaze in the "My Devices" list.
2. Tap the info icon and tap "Forget this Device".
   
        

---

Okay, I've unbonded. Now what?

Try syncing your Blaze, then try to update the firmware.

Still can't sync or update? Here are some suggestions:

1. Try doing some standard sync troubleshoots
2. Sync/update using an alternate device (if possible)

Updated on 1/20/17 for clarity. 

[KrystinRowley]

I have followed all the steps, and my Fitbit will not update or communicate with my phone.. I'm very frustrated!!

yes, I've "forgotten" the device. Bluetooth on, Fitbit is charged and on.

[PoppaBeard]

I have tried updating the software on my Blaze several times, but I keep getting to the same point and it stops. 

[AmyMRN]

The way it finally worked for me was to place it on the charger and the 4 digit code popped up on my Fitbit. Then I was able to place the code on my phone and it began to sync. Hope this works for you.

Sent from my iPhone

[spencerannmarin]

My blaze was not synching or updating so I "forgot device" from my iPhone, and now it won't re-pair... Can't even set my blaze up as a new device... in the app.. have deleted and re installed the app, fully charged the blaze, tried to pair in and out of charger... no luck. Please help!!

[SunsetRunner]

My husband is having problems getting his Blaze to sync on his Mac laptop.  He's tried more or less everything that others have said to try but it still won't sync - just keeps saying is the blaze on.

It's all very well saying Call the Support Team but that would cost us a fortune as we live in the UK & the number is (I think) for USA.

It's now driving both of us crazy not being able to sync it to his Mac.

[Dswy]

Unfortunately this won't work at all. 

My blaze is still in November. 

Ive deleted the device, forgotten it on Bluetooth... restarted the app, restarted the phone. Nothing. 

Im version 10.2 on iPhone. 

[snoe2011]

I am having the exact same issue.  I have tried all the recommended suggestions with no luck.

[dweber59]

I

was able to get my Blaze to Sync but still unable to load the update

thank you

[Moorepheus]

Well, I am at a point were i am done. That last firmware fixed a lot of bugs. But since the last iOS update and the latest fireware, all those bugs are back again. I just want it to work, it just doesn't anyone. Resetting the Blaze, removing app from iPhone, removing the Blaze from the phone, restarting the iPhone and reinstalling the app, restarting the Blaze, still having issues. Time to move onto something that works.  

[Bonnie1277]

lucky i saw your post. I went through the troubleshooting and tried everything and it still wouldnt work. I wanted to throw it out the window! My issue was i couldnt update it would go halfway and stop. And would half sync before retarting sync continuously..THANKYOU. It is now updating.

[Rich_Laue]

@Jmelee1221 what did you do that the tracker needs to be setup again? 

My suggestion would be go back one page and read the Holiday setup guidr. 

[Rich_Laue]

@Jmelee1221 why would you need to set it back ip? 

[Cnap]

After I chose "Forget this device", my phone can no longer find my Blaze. Any help with this would be appreciated. 

[Leannebambie]

If you contact the help centre they will try and help resolve. They couldn't fix mine so I have a replacement in the post!

Sent from my iPhone

[Cnap]

Thanks, I just did. They're sending a replacement for mine as well. 

[BunnyStrong]

My blaze was working after the update, but all of the sudden my blaze wont sync. It says i have 0/9 hours for my 250+ Steps and it said i have 0 minuites active but i walked 30 minutes straight. I havent had sync issues before but all of the sudden im missing data all over the boards.

[janineg]

Hi My blaze will not update when I press the update tracker pink bar on my iphone.  It goes half way and then jumps back to the dashboard.  Advice please.....

[Leannebambie]

Contact customer services. If they can't fix it and your Fitbit is still in 2 year warranty they will send you a new one.

Sent from my iPhone

[fenderstratz]

I had all the associated problems myself after updating my iphone however after deleting the app from my phone and reinstalling, my Blaze synced and updated straight away.

[Moorepheus]

yea i can sync now too but notifications don't work and reminder to walk doesn't work either.  Not sure what other functionalities are broken since the new update, but everything was fine before this update to fix the sync issues.  extreamly disappointed.