Sleep data changes

[GComm]

Why did Fitbit change their sleep tracking screen? I absolutely HATE this new arrangement. The sleep tracking feature was the main reason I wore a Fitbit. The screen went from being very user friendly and attractive to a bunch of ugly lines! Being able to tap on a particular aspect of my sleep which would then change into an enlarged and more elaborate display is no longer possible! Why would Fitbit take a feature that was great and RUIN it??  I no longer have a reason to want to wear a Fitbit.

[Rocky55]

Hi,

I believe it's an issue with some users. It's being escalated to fix this issue. I hope it returns to the previous graph as it wasn't broken in my view. 

[NoSleep24]

AGREE!!! And since the change, some nights I get no sleep data and other nights it breaks my sleep into 2 different sessions with no underlying detail. So frustrating! Everything has gone down hill since the Google acquisition. 

[Rocky55]

Hi No Sleep24

I agree with you on that!

Let's see what happens. 

I will give them a couple of weeks. It's an inconvenience and defeats the purpose of wearing it .

[tds968]

The Benchmark tab does NOT display the “benchmark “!
Agree: changes on this update make it more difficult to get both a macro and micro look at your sleep patterns. 

[Rocky55]

I've removed my charge 5 last night.

A company like Google could fix this surely. 

It's just the complete layout that's stuffed up. 

[pluczak]

I removed my premium subscription because of it. The upgrade that was a downgrade.
Sent from Paul's iPhone.

[Rocky55]

I will trial a CPAP machine instead of relying on fitbit monitoring. I will save my sleep data then delete the sleep tile.

[dtb347]

Sounds like a good plan. Good luck with it.

[Tinamarie13]

I’ve ordered my first Apple Watch….I goes my decade with Fitbit has come to an end.

[dtb347]

I'm considering the same thing. Please let me know how it works for you. I expect it will work very well.

[BashKlub]

Totally agree! I HATE the new tracking screen. It's harder to read and I don't even look at my sleep log anymore because of the change. It makes me upset because one reason I got FitBit was for the sleep log. 

[RAD001]

This is an error?  If so , then why hasnt fitbit replied to everyone or at least make some sort of statment to let us know that.  I am thinking about cancelling my subsrcition to premium but if they are going to put it back that would be nice to know berfore I cancel. (Kinda like the battery issues we had with them)

[LouStools]

You're too nice calling it  an 'error' .😉  Plain and simple this was a botched ,  un-tested release. 

Based on my personal interactions with the 'chat' support team (which was an AI  BOT)  I threw  in the towel and went with an Apple watch. They claimed to be addressing it but after weeks of no update/change , I left. Now I'm asking my self what took so long to go to Apple. You get all the info and then some from Apple without a premium subscription.

I loved my Fitbit for years...but then Google  acquired them and promptly ran it into the ground......

[Rocky55]

I've ceased wearing it as this failure causes anxiety. When my battery charge problem I reported it. I t hasn't been fixed.

The media needs to be alerted to this.current problem. 

[Rocky55]

It's supposed to have escalated to get fixed. Charge 5 was rated as the best sleep tracker online. I reviewed it up to date. Since then I've had great difficulty in logging in. My review was sent to Google.

I'm gutted it's failed with this issue. 😞 

[Shanti26]

Yes mine too and it sucks. Not user friendly...yesterday iooked at my friends, who has a charge 6 and hers is the original format and is on the 6 month free trial of more info where i have been a fitbit user for 5 years, have a charge 5 and get this crappy, u readable change! Its bs...looking into another watch

[RAD001]

So after many comments and a chat session with fitbit, they are doing another update on May 8th. I'm not sure if that's a good thing or not. Hopefully they revert it back.

I'm going to wait until the 8th and see what happens before I cancel my premium.

Let's pray they listen to all of us. 🙏🤞

[Alandrian]

Not only do I hate it but it truly stresses me out just to look at it! Very disappointed, it was the first thing I did as soon as I woke up…not anymore! Seriously looking into other devices! 

[Rocky55]

I'm not wearing mine daily any more. Sickening debacle for us all.

[sandzl]

Totally agree. I can’t believe the mess this data is coming in. It is now useless as it illegible.