Sleep data changes

[GComm]

Why did Fitbit change their sleep tracking screen? I absolutely HATE this new arrangement. The sleep tracking feature was the main reason I wore a Fitbit. The screen went from being very user friendly and attractive to a bunch of ugly lines! Being able to tap on a particular aspect of my sleep which would then change into an enlarged and more elaborate display is no longer possible! Why would Fitbit take a feature that was great and RUIN it??  I no longer have a reason to want to wear a Fitbit.

[Peg24]

If you find out how to switch back please post. I too, don't have any data from sleep anymore. It's only been the last two days. Frustrating as there are a lot of other cheaper options on the market that I could have used for only step counting. 

[Rocky55]

I contacted support. No answers. I gave 1 star on the survey. I was unable to type in the box. It appeared to be broken.

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Have you contacted support.. Give it a go. All the best.

Moderator Edit: Merged replies

[Dr-No]

The changes to sleep tracking are a disaster! My Charge 6 no longer recognizes all of my sleeping at night, usually only the most recent session. So when I wake up and check my sleep, instead of 6-8 hours, I see only 1-2 hours. I can no longer rely on my Charge 6. I have had 4-or 5 Fitbits over the years but this is the last one unless they change the software!

[tomrau13]

Agree, it is worthless.  11 year fitbit user. Was completely satisfied with charge 5. Have purchased many models and even had spare backups. Google has ruined an excellent product. Now shopping for a new vendor.

[RAD001]

tomrau13 - I agree 10 years myself and love my Charge 5. Have had many othes as well. Im so disappointed.

[Towlers]

Agree totally 

[bas_rodriguez]

Totally agree. Google has ruined an excellent product.

Moderator Edit: Formatting.

[Lisalcsw9]

I have the premium and it still sucks!  I’m canceling the membership. . . I guess they just don’t care to listen to their customers!  

[Rocky55]

Many feel the same. Have you contacted support. I did but no solution. Just a link sent to me.

There must be more to this. Do they want us or not. ?

[RanaN]

That is such a great idea. I just did the same.


Rana 

Moderator Edit: Personal info removed.

[Milo5712]

Late to the party here in OZ! I too detest this new sleep graph. Previously I was already (and still am) annoyed the sleep function counts me lying still BUT STILL AWAKE as "light sleep". How does that work. At least with the old format I could select parts of the graph where I KNEW I had woken, then move to other parts of the graph when I may have been asleep; then I just had to deduct my "awake conscious" time from the supposed "light sleep", REM total asleep time rubbish!!! BUT, this afternoon, I decided to logon to my Fitbit account. In there on the dashboard was today's sleep numbers in a little box, BUT under the box was "learn more" link. I opened that in a separate screen, and discovered the old, interactive, sleep log! So I was able to tap parts of the graph to see the times associated with "awake". Certainly not as convenient as having it located on my phone, but who knows how much longer this trick will last! I may start looking around later in the year for alternatives as I abhor Google, and what theyhave done/are doing to the Fitbit name since gobbling up the business!

[Howie1969]

Like other millions of fitbit users,  i Specifically bought it for the indepth sleep pattern, for medical reasons, 

[Howie1969]

SORT IT OUT FITBIT, 

HOW DARE YOU SELL A PRODUCT ADVERTISING IT DOES THIS/THAT ETC,

THEN TAKE IT AWAY KNOWING MILLIONS OF PEOPLE HATE IT, AND NOW HAVE TO BUY ANOTHER PRODUCT, 

[NurseJillian]

I tried to give it a chance, but I still don't like it at all 100%. We can't see our restorative sleep patterns now. That's a very valuable measurement that helps people become self aware of how to improve that area too. I'm disappointed they took away friends & family games that I did with my 73 year old mother & children. Now this!  Whose making these terrible decisions at Fitbit??  I only paid for premium to get the extra sleep tracking, now I should just get a better device and stop paying for premium, no point. 

[NurseJillian]

I pay for the premium subscription & I hate this update!! Don't pay for it, it's not worth it! 

[Rocky55]

I agree. I reviewed the app on google play in the hope it would be fixed. It hasn't changed. 

[johngeboers]

I absolutely agree.  These know it all techs have to justify their existence by changing things around.  I hate the new set up.

[NvdK]

I agree, please change it back. 

[flyriver]

Yes totally agree the new look is hopeless!!! I wont be getting a fitbit when this one expires. 

[Carlens]

Sleep no longer gives me a sleep score. I no longer see how much Rem and deep sleep I am getting. I can no longer compare my sleep with benchmarks. Why have they downgraded so much of what I use to see. Is this the new norm or is this a hiccup in some upgrade. If this is the new norm , anyone want to but a second hand useless charge 5 Fitbit. Any recommendations  for a fit watch the records swimming steps and sleep. The reasons I settled on this watch.