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Can't install Spotify on Fitbit Versa

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‎10-18-2019 02:09 - last edited on ‎10-18-2019 13:53 by Fitbit Moderator

‎10-18-2019 02:09 - last edited on ‎10-18-2019 13:53 by Fitbit Moderator

ive made sure everything is up to date and everything is on. but everytime i go in the fitbit app and go to spotify app to install it but its grayed out for me idk what to do. 

 

 

Moderator edit: updated subject for clarity

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87 REPLIES 87

‎05-15-2020 07:46

In response to grumpyguts2

‎05-15-2020 07:46

@grumpyguts2 as mentioned in the pinned post on the Charge 4 board, and above. This firmware gets downloaded in the background, once the whole file has been retrieved the user receives a message that the firmware is ready to be installed. 

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‎05-16-2020 22:51

In response to cesaaraugusto

‎05-16-2020 22:51

I'm having the same issue! I have spotify premium also. 

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‎05-18-2020 11:13

In response to Defleppardgal

‎05-18-2020 11:13

Sorry. I am not great on some aspects of technology. All I can say is what I did. But it meant me ‘fiddling’ around for ages and installing firmware despite Fitbit being new. Fitbit sent out an email yesterday and I used it synced to Spotify and mine works even better now.Sorry but can’t be any more helpful.G


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‎07-13-2020 13:06

In response to grumpyguts2

‎07-13-2020 13:06

Posting a reply here in hopes that anyone else like me who purchased a fitbit versa lite during the current sale can get some peace of mind-

 

Fitbit only downloads updates piece by piece when it syncs with your phone. Despite saying there are no updates, it's just working on getting the latest firmware. Just make sure your all day sync is on and wait it out.

 

I will add, it's a frustrating solution and a pain that the company has no way to force download an update and for some of us the reason we purchased the watch in the first place is unusable for the first few days.

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‎07-14-2020 05:55

In response to pclaroche

‎07-14-2020 05:55

Sorry, I’m afraid I can’t be of more help than my previous posts. It took me many frustrating attempts but eventually downloaded it. When it does work I find I’d rather play and control Spotify through my phone.


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‎07-14-2020 16:40

In response to pclaroche

‎07-14-2020 16:40

Thank you so much!
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‎08-29-2020 11:51

In response to Rich_Laue

‎08-29-2020 11:51

It is now almost Sep 2020 and I am STILL having this exact problem with Spotify!  What is really going on?

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‎08-29-2020 23:38

In response to Maddymanni

‎08-29-2020 23:38

Sorry, I’m not a geek but by my fiddling got it to work. By comments you and others have made, it seems that I must have been lucky


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