Experiencing skin discomfort, irritation, or wrist pain?

[FitbitCommunity]

Welcome to the Fitbit Community Forums. 

If you're experiencing any discomfort while wearing your Fitbit device, it’s very important to review and follow our wear and care tips. Most customers are able to wear their device without discomfort when following the wear and care tips.

If you continue to experience discomfort or your device feels hot, contact Customer Support.

[FatimaFitbit]

Hi there @Toundra! A warm welcome to the Fitbit Community!

Thank you so much for informing us about this situation. We have informed our customer support team and they'll be contacting and assisting you via email.

Soon you'll receive a message.  Please check your spam and junk folder.

Keep working with Support. They'll take care of you.

In the meantime, please make sure to review our product & safety information and follow our wear and care tips. Most of our members are able to wear their device without discomfort when following those tips.

[LizzyFitbit]

Hi there, @Afupro. @LZeeW Thanks for stopping by to help our members.

@Afupro Thanks for sharing these details with us. While the risk of overheating is low, you may choose to not use your Impacted Device until the firmware update is available for you.  After you complete the update, you can continue to use your device as normal. Please update your firmware immediately.

I also understand your concern, and I'd like to get you connected with our Support team. For this, I need additional information from you that would best be shared privately. I've sent you a private message, check your inbox and reply back with the required information.

[LizzyFitbit]

Welcome to the community, @SunsetRunner.

Thanks for bringing this to my attention and your efforts while updating the firmware update. I understand your concern and I apologize for this inconvenience.

Because your safety is our priority, I'd like to get you connected with our Support team. For this, I need additional information from you that would best be shared privately. I've sent you a private message, check your inbox and follow the instructions.

[Tmiller09]

My son got a charge 6 for Christmas and recently he had a really bad rash/burn on his wrist from the band. It was extremely painful and is now peeling, has anyone else had this? 
I heard this was an issue with the iconic but has this happened with the 6? 

[French_fry]

My sense 2 is burning my skin sometimes are worst than others. I think it is coming from the green laser. 

Moderator edit: merged reply & updated subject for clarity

[LZeeW]

Hello @Tmiller09 and welcome to the Community.  I've seen reports from other users about reactions to the band.  Fitbit calls the material an elastomer and it uses the same material for bands for other models.  So I've seen posts from Sense and Versa users, too.

This is different from the Ionic issue.  That involved burns from the battery overheating.

[FatimaFitbit]

Hi there! 

@Tmiller09 Welcome to the Fitbit Community! @LZeeW Thank you for the help.

@Tmiller09 Thank you so much for informing us about this situation. We have informed our customer support team and they'll be contacting and assisting you via email.

Soon you'll receive a message.  Please check your spam and junk folder.

Keep working with Support. They'll take care of you.

In the meantime, please make sure to review our product & safety information and follow our wear and care tips. Most of our members are able to wear their device without discomfort when following those tips.

[DavidFitbit]

Hi @French_fry. Welcome to the Fitbit Community! It's great to have you here!

We're sorry to hear about your experience wearing your Sense 2

Thanks for bringing this to our attention. We understand your concern and for this reason we would like to get you connected with our Support team.

Because we need additional information from you that would best be shared privately, We've sent you a private message. Please check your inbox and reply back if you have any other questions. Soon you'll receive a message.  Please check your spam and junk folder.

Keep working with Support. They'll take care of you.

In the meantime, please make sure to review our product & safety information and follow our wear and care tips. Most of our members are able to wear their device without discomfort when following those tips.

[Deestanford]

I've had countless issues with my sense over the past year. From the touch screen not working to the button not working. Now it has died all together and won't charge. It lost battery with in 2 days and now dead. 

[Scott337]

Did you receive a new firmware update on your watch recently? Your battery might be defective if you received the update mentioned in the below article, and are experiencing strange battery behavior afterward.  https://9to5google.com/2025/01/21/fitbit-sense-versa-3-battery-update/

[Deestanford]

My sense is not impacted by the up date.

I just checked. What can I do now?

Dee

[Scott337]

Sorry to hear that. Have you tried cleaning the connections on the watch, or maybe a different charging cable?  Have you tried holding the watch button for 10+ seconds? See if the information in this thread helps:  https://community.fitbit.com/t5/Sense/How-to-check-charge-cable-Sense-Versa-3-won-t-charge-won-t-sta...

[Dishearten]

It’s happening again!!! About four years ago I got paid out because my Fitbit ionic had the same issue and they replaced it with the sense which would never connect properly so I just wear it as a watch and step counter and they are offering us $50 US for inconveniencing us again - not good enough we all need to get together and protest as if they are faulty and dangerous they need to be replaced.

who's with me?

[Pamfootsteps]

So I went to update and install the overheating fix. The update finished, and then I got a message that it was installing. My watchface showed the fitbit diamond. I then got a message it couldn't find my watch. So my watch is frozen with the diamond showing. I have tried to turn the watch on and off, and it only shows the fitbit diamond.  So now it won't do anything. The watch is charged. Help!

[EstuardoFitbit]

Hi, welcome to the Fitbit Community forums, @Dishearten.

Thank you for sharing all these details about the inconvenience you've been having with your Sense.

I've been informed that you were able to get in touch with the Customer Support team for further assistance with this. In this case, they will let you know how to proceed.

[EstuardoFitbit]

Hi and welcome to the Fitbit Community Pamfootsteps.

Thanks for sharing your experience with your Sense 2 and the troubleshooting steps you already tried. I'm sorry to hear about this situation. Because your safety is our priority, I need additional information from you that would best be shared privately.

I've sent you a private message, please check your inbox and reply back when you have done.

[Deestanford]

Good morning.

I have tried all that. when I first put it on charge it vibrated and came
up with 0% so I thought it was working fine. I came back a bit later to put
it on and it was very hot and not turning on.

Dee

[Cahebb]

Hi my versa 3 burnt my wrist yesterday and two blisters to prove it I reported it and the customer service response was after careful review rejected your request this is without photographs just a report lucky it was during the day and not at night which may have been more severe I don’t know what careful review ment without explanation 

[AndreaFitbit]

Welcome to the Fitbit Community, @Cahebb. I'm sorry to hear about your experience. 

 Because your safety is our priority, I transferred your case with our expert team and you'll be contacted again. 

In the meantime, please check our product & safety information and follow our wear and care tips. 

[bobclute]

Skin rash sense 2