09-06-2019 12:23
09-06-2019 12:23
Will the new Fitbit Premium subscription have an option for existing Fitbit Coach subscribers to upgrade rather than pay for two subscriptions that significantly overlap?
Answered! Go to the Best Answer.
09-10-2019 15:12 - edited 09-10-2019 15:18
09-10-2019 15:12 - edited 09-10-2019 15:18
Hi all! It is great to see so much interest in Fitbit Premium from our Coach subscribers.
To clarify, if you have a Fitbit Coach subscription in a country where Fitbit Premium is offered, you'll get Fitbit Premium soon and you won’t need to purchase a premium subscription. Premium is currently available in English, with more languages and regions coming soon.
If you have a Coach subscription and you have already started the 7-day free trial for Fitbit Premium, please be sure to cancel your Premium trial before it ends to avoid being charged separately for Premium.
If you have additional questions or concerns, feel free to let me know below. Thanks!
Want to get more deep sleep? Join the discussion on our Sleep better forum.
09-07-2019 18:23
09-07-2019 18:23
It's great to see you around @Marshjenni. I'm glad to hear that you're a Premium Coach.
That's a good question, I haven't received any specific information about what will happen with existing Coach users. However, we expect Fitbit Premium to be available soon therefore we will provide more updates about when this is available.
Stay tuned! Hope you can continue enjoying Coach. 😀
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09-08-2019 12:32
09-08-2019 12:32
The press release for the new FitBit Premium says cost will be $10 monthly or $80 annually.
https://www.businesswire.com/news/home/20190828005433/en/
However the cost of FitBit Premium currently shown today in FitBit Coach is much less at $7.99 monthly or $39.99 annually.
Screenshot below -
Can someone please clarify?
Looking forward to the new features.
09-08-2019 15:23 - edited 09-09-2019 03:08
09-08-2019 15:23 - edited 09-09-2019 03:08
@lilbitcounts2 I am moving your post to the Fitbit Premium and Coach Forum. I think it is a better fit for your question. A moderator's response to the same question had this response. Stay tuned.
Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS
Take a look at the Fitbit help site for further assistance and information.
09-09-2019 12:28
09-09-2019 12:28
I'm hoping the information in this article is accurate:
"(...) and current Coach subscribers will automatically be upgraded to Premium for no extra cost)."
09-09-2019 12:38
09-09-2019 12:38
Thanks, that's the first article I have seen that mentions the potential overlap. Will hope it's accurate 😉
09-09-2019 12:47
09-09-2019 12:47
I called Fitbit customer service today and was told I would have to pay full price for premium, even though I recently paid for Coach. Hopefully this gets fixed soon.
09-09-2019 12:56
09-09-2019 12:56
That would be insanely ridiculous. That would be just a waste of our money
09-09-2019 12:57
09-09-2019 12:57
I received a notification today asking me to try out premium but I can't find it anymore. Furthermore, I didn't want to risk wrong the money I recently paid for coach
09-09-2019 16:37
09-09-2019 16:37
It would be good to get some clarification esoecially since there are those of us who newly subscribed to COACH without knowing that PREMIUM would be available. It is unfair to users to have to pay for both.
09-09-2019 23:35
09-09-2019 23:35
I have been asked to start a 7 day free trial of premium this morning yet already paid for coach.
I'm furious. I hope this gets fixed.
09-10-2019 01:40 - edited 09-10-2019 01:40
09-10-2019 01:40 - edited 09-10-2019 01:40
What is the latest on this? I paid for an annual subscription to Coach in July and have just started the free 7 day trial for premium - which includes all the Coach videos. If I subscribe to Premium after the free trial, do I get reimbursed for the remaining 10 months of the Coach subscription, which I will no longer require??
09-10-2019 08:36
09-10-2019 08:36
I have exactly the same situation here, I hope it gets fixed soon.
09-10-2019 14:14
09-10-2019 14:14
Same here. Makes no sense to have to pay for both!
09-10-2019 14:16 - edited 09-10-2019 14:17
09-10-2019 14:16 - edited 09-10-2019 14:17
@SilviaFitbit @Is there an update now you can provide?
09-10-2019 15:12 - edited 09-10-2019 15:18
09-10-2019 15:12 - edited 09-10-2019 15:18
Hi all! It is great to see so much interest in Fitbit Premium from our Coach subscribers.
To clarify, if you have a Fitbit Coach subscription in a country where Fitbit Premium is offered, you'll get Fitbit Premium soon and you won’t need to purchase a premium subscription. Premium is currently available in English, with more languages and regions coming soon.
If you have a Coach subscription and you have already started the 7-day free trial for Fitbit Premium, please be sure to cancel your Premium trial before it ends to avoid being charged separately for Premium.
If you have additional questions or concerns, feel free to let me know below. Thanks!
Want to get more deep sleep? Join the discussion on our Sleep better forum.
09-11-2019 03:54
09-11-2019 03:54
Hi,
I have a yearly Fitbit Coach subscription and activated the Fitbit Premium trial. How do I cancel the Fitbit Premium trial to avoid getting charged for Coach and Premium? I found this article from Fitbit that describes how to cancel Premium, however in my Google account I only see a Fitbit Coach subscription.
09-11-2019 14:18
09-11-2019 14:18
Hi Matt. Can you give a timescale with when Fitbit Coach subscribers will get Premium? English language.
09-12-2019 22:15
09-12-2019 22:15
Any update on when "soon" is? Seems like your focus is on gaining new subscribers rather than offering the support to existing ones.
You'd think, since we have already paid, switching us would be priority over sending out free trials to everyone.
09-13-2019 11:10
09-13-2019 11:10
If you are already a coach subscriber I would check your app - I have access to the premium benefits and did not sign up for the trial. There is also a helpful pinned post in the Premium and Coach help forum.