How do I cancel Fitbit Premium trial?

[Redclover]

On a whim, I clicked on the “try Premium for a week free” box that kept popping up in my Fitbit app (this is just Fitbit Premium, not the Coach thing).

I’m now in the free trial period and would like to cancel before being charged. The only instructions I can find re cancelling direct me to apple - but there is nothing showing up in my appleTV settings regarding this subscription (my others are there, but nothing about Fitbit). The free trial is definitely ongoing since my screens/info have changed in the app.

It’s really very aggravating that it’s been made so difficult to cancel. Could someone please direct me to the right place?

Moderator edit: subject for clarity

[Blairf83]

I am having this same issue.   I use Google Play and when I click Manage Subscriptions, it takes me to a screen that says "Discover Subscriptions" like I don't have any.  But.... I do.... 

[Eii]

phone: go to settings

in same box as your name, click name

on new screen, click subscriptions :there are all your subscriptions listed

find fitbit premium, cancel it

cancel any other subscriptions you forgot about

another unexpected success

[mspanther]

This did not work for me. 

[Eii]

No other ideas. Sorry

Sent from my iPhone

[Miss_Ippi]

Hi!  I think I got it to work!  

From the Fitbit App on my phone.

I clicked on my picture in the lefthand corner

Scrolled down to Subscription

Selected Manage Subscription and cancelled from there.

the Trial option is now gone.

Hope this helps you.

I originally was trying from the PC application and not from the phone app.

[SunsetRunner]

This does not work. I am showing no paid subscriptions in my Google app store and nor the manage my subscription for the fit bit. But I am still being charged monthly and want it cancelled immediately. What's next?

[Eii]

sorry, I have no other ideas, I would contest this in the credit card bill
if you are using a CC, and ask for an investigation, not sure if this is a
good idea or not, absolutely out of ideas now, this is so common with so
many of these FREE trails etc,

[SilviaFitbit]

@mspanther @SunsetRunner A warm welcome to the Fitbit Community. Thanks for getting in touch about this. 

I appreciate the troubleshooting tried prior to posting. When cancelling the Fitbit Premium subscription, please make sure that you're logged into the same Google or Apple account that you used to purchased your membership. 

The cancellation should be done in the store that you used to purchased it from, it could be Google or Apple. Find full instructions in this article. 

I'll be around if you have any additional questions. 

[mom2burgess]

I feel as if this is a Fitbit problem, and not a user error or google play problem. As I followed all of trouble shooting steps and articles listed here, nothing worked. It still reflected as premium, nothing showed up in the google play store, and if I tried to select "restore purchases" I got an error message that urged me to continue trying. I'm currently waiting in the chat section, and it feels like anything outside the "script" or "trouble shooting" guide is not understood by the agents, and I got shunted off to Google support, even though the problem is fit bit not working. Oh AND you can't talk to a real person on Google. When I asked the rep what happens if Google says it's a fit bit problem, she said "That's what the screen tells me to do" what a waste of time. I've had my frustrations with fit bit over the years, but I think this is it. It feels scammy and a way to keep charging people every month

[Brekkegirl14]

 Thank you SO MUCH AlejandraFitbit! The links & instructions you provided in your answer were perfect. Took me less than 30 seconds to cancel my Premium trial. Best answer to the question, hands down.

[Blairf83]

Agreed!  I'm deeply unhappy with this situation.  If I can't get someone looking at their side of things to manually sort the issue out, its bye bye fitbit products for me.  I'll buy a different brand.     I'm reasonably tech savvy and have followed the steps again and again with the same result.  It's not user error.   

[mom2burgess]

I spent an hour on the message system with Google Play yesterday, who verified everything on my account. Only one email address associated with it, it's not showing in the subscription section and then stated that due to all of this, and how I described I signed up for the trial (through the FitBit app) that Fit bit is where the problem lies. Of course Fit bit won't say that. As soon as I get the opportunity, I'll try to resolve it again with Fit Bit. If they won't resolve it, I feel that it's fraud and will go forward as such.

Also, It's fit bit, I ordered through fit bit. Why can't they cancel it on their end?

[SilviaFitbit]

@mom2burgess @Blairf83 A warm welcome to the Fitbit Community. Thanks for getting in touch about this. 

Your feedback and comments are appreciated, we're always striving to provide you with good Customer Service. When you subscribe to Fitbit Premium, you're redirected to either Google or Apple Store this is why the cancellation needs to be done there and not in the Fitbit app. 

If you're no longer seeing the "Cancel" option in your subscription, this means that it has been cancelled. Please double check that you're following this procedure to cancel your membership. 

I'll be around if you have any additional questions. 

[Blairf83]

Yeah..... like stated previously, I've followed those steps.  I have never gotten anything that would indicate it was cancelled.  Or had the option to click anything TO cancel it.  my app still shows me premium.  Posting the same set of steps that do not work is not adequate. 

[mom2burgess]

Yup,. These don't work. Still don't work no matter how many times the same thing is posted. like I appreciate that you took the time to respond, but this is what I was saying about the tech person I spoke to over chat-you can't deviate from your script, no matter what

[PerryL3d]

Thank you for the timely instructions.  They take me right to the cancel button in the iOS interface.  Hope support fixes the Sleeping Heart Rate Chart in the next few days, so I don't need to use it.

[Mkyoshia]

I am having the exact issue. I contact Fitbit and was told they cannot help me because the app was downloaded through Google Play store. Contacted Google play via chat and email since following the instructions to manage my subscription did not work and they're stating that there is no subscription on file. But my bank account proves differently with these charges. And to think I cancelled the subscription just 5 minutes after enrolling. 

[Mkyoshia]

I have an Android I did the exact same thing never used premium subscription cancelled just moments after subscription. Received a message saying that it will cancel when the trial ended. Instead I've been charged, the subscription does not show in the app nor Google play so I cannot request refund if it does not show.  Please tell me how you were able to?

[Jenny596]

If you have already been charged, you may not get a refund, but hopefully you can cancel before the next payment is due!  I found that I had another google account, which I never used and the subscription had been charged to that. If you think that might be the case with you, try to log into that account on your phone and the subscription may appear, enabling you to cancel.

hope that helps!

[alternatebon]

Thank you!  I did what you said and I hope it works.  I have no intention of paying for a continuation after the end of the 3 month Free Trial.