Wellness Report

[Bkristy21]

I purchased Fitbit premium and was excited to receive my Wellness report, but it is not sending when I generate the report from the app. Does anyone know why I am not receiving this?

[Bgulick]

My account is showing as premium and I have requested the wellness report daily for 4 days. Every time I click the request button it says it's been sent to my internal download folder, but it's not showing up on my phone at all. Any ideas why this is happening?

[antv311]

Same here

[Care1030]

I've hit the get report 3 4 times and it says it is my internal storage on my phone but I cannot find it

[DerekBr]

Same here, been trying to get it over the past few days but not in internal download folder nor any emails received.

[TX_Annie]

I am having the same issue with not getting the report. I just ran into today and received the message about the report being in my internal downloads folder but do not know where to find that. I have a Versa 2 with the free Premium trial. Is this something that is being addressed still?  

[TX_Annie]

After running this report several more times it finally showed up in my files folder under downloads. Not sure why it took so many attempts but at least I finally got it!

[DerekBr]

Hi, the issue is being looked at by a"specialist team' but not heard
anything back.

Regards

[WendydA]

I attempted to get my wellness report today. 7 hours later and still not received. 

[Bondominator]

I just found my report in the notification center

[DerekBr]

Contact their online help. There's a few things to try but eventually your
case will be forwarded to a specialist team, seems to be an issue linking
the accounts.

[Colinm39]

All I do is create the Wellness report and the stages on my Android are.....

• Discover
• Health and Fitness Stats
• Wellness Reports
• Preview Report
• Request my Report
• View
• Share
• Select my Email address
• Sending email message

All done in a minute even though Fitbit message that it could take 10 minutes..

Also.... in Notifications in the App when I tap on the Wellness Report... Check it out... The Share option is there for my email again...

[Charwal]

I'm running into this same issue now (March 26) after upgrading to premium earlier this week. I get the notification that the wellness report is ready but it won't download. 

[Colinm39]

@CharwalThere seems to be an issue.. Mine comes up with, "Something went wrong. We weren't able to generate your Wellness report. Try again later".

Tried again and the same error..

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@Charwal wrote:

I'm running into this same issue now (March 26) after upgrading to premium earlier this week. I get the notification that the wellness report is ready but it won't download. 

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[WendydA]

I got after I chose share instead of download. With the share option I was
able to email it to myself. That's the only way I've been able to get the
report. Hope this helps.

[SunsetRunner]

Oppo AX7 phone using android.

It says it's generated a pdf, but this is nowhere on my phone.

I then choose "share" and it says "preparing report for sharing" and just spins endlessly generating nothing. 

[B3RRRT]

Hello

I have since received this error today.

 

[DerekBr]

They've done something once to get the report working, but it's stopped
again

[StotfoldSteve]

I've just got the Charge 4 and paid to upgrade to Premium. I have been trying every one which way to get the wellness report, but nothing. Seems a dubious way to make money with a non-functioning offering.

[Colinm39]

This error is still happening for me... Twice today...

I can understand users getting frustrated for a Premium paid service..

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@Colinm39 wrote:

@CharwalThere seems to be an issue.. Mine comes up with, "Something went wrong. We weren't able to generate your Wellness report. Try again later".

Tried again and the same error..

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@Charwal wrote:

I'm running into this same issue now (March 26) after upgrading to premium earlier this week. I get the notification that the wellness report is ready but it won't download. 

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[DerekBr]

I'm still the same. They fixed it so it worked once, now it won't download
again. Very poor service from Fitbit now, no reply to more info I sent them
a few weeks ago.