Flex 2 not vibrating

[Ljqoatb]

My fitbit flex 2 has decided to stip vibrating for alarm or messages & calls. How can i make it start again?

Moderator edit: updated subject for clarity

[SunsetRunner]

First be sure to sync so you don't lose any data, but then I'd try a reset.  Here are the directions:

https://help.fitbit.com/articles/en_US/Help_article/1186

If that works, please mark your question as solved. If not, write back so we can help further.

[MarreFitbit]

Hello there @Ljqoatb, how's your Friday so far?  Adding to the great restart tip that my friend @SunsetRunner suggested, I'd recommend doing the following along with it:

• Disable your notifications 
• Log out of your Fitbit App
• Force quit the App
• Restart your Flex 2, 3 times in a row 
• Turn off the Bluetooth
• Shut off your phone and turn it on after 1-2 minutes
• Turn on the Bluetooth
• Log back into your Fitbit App
• Enable your notifications again

You'll notice the following light and vibration patterns:

• Phone call—Your tracker vibrates two times unless you answer the call or double tap your tracker to dismiss the notification. While the phone is ringing your tracker shows one blue light and four white lights, repeated up to four times.
• Text message—Your tracker vibrates once and shows one blue light and one white light.

Keep us posted!

[Stargirl100]

Suddenly the vibration has stopped working on my flex2. Notifications are getting through as the lights are still working.

I have done everything that everyone has suggested but nothing is making it work.  This stopped sometime last week.

Please help

[MarreFitbit]

Welcome to the Community my friend @Stargirl100!  Hmmm... if you've tried what I posted here, I'd recommend trying these steps along with a restart on your tracker for 3 times in a row. 

Let me know if after following those directions your tracker starts vibrating! 

[Stargirl100]

Hi thanks. Have tried everything but still no vibration. Should I take it back to the shop, only had it since January??


Sent from cinderella's castle phone

[SunsetRunner]

So has mine. Worked fine when I had my iphone but now with samsung s7 it stopped

[MarreFitbit]

Thanks for trying the suggestions I've posted guys @SunsetRunner @Stargirl100! Since this sounds a bit more like something technical, I've created a Support Case on your behalf - you should soon receive an email from Customer Support at the email you used to register with the Community forums. If you have any questions, don't hesitate to let me know. 

[Michel1970]

My flex2 has also stopped vibrating. Led indications are still working and tracker also work. I tried all tips under this subject but no luck. What solution will make it make normal again? Hope you can help?

[Stargirl100]

Contact customer services they had to send me a new one. Good luck


Sent from cinderella's castle phone

[SunsetRunner]

I finally got mine working - something with the settings but yes the did offer to send me a new one

[MarreFitbit]

Thanks for all your efforts @Michel1970!  I decided to go ahead and create a case for you with our support team. Please keep an eye on your inbox for further steps. Let me know if I can assist you somehow in the meantime. 

Thanks for sharing your good news my friends @SunsetRunner @Stargirl100, hope you're enjoying them! 

Happy stepping guys! 

[Michel1970]

Dear @MarreFitbit

Thank you so much for creating a case for this! Hope to hear from customer support soon.

Kindest regards,

Sent from my iPhone

Moderator edit: personal info removed

[SunsetRunner]

this happened to mine too.  just finished chatting with customer services, and will be sent a replacement.

[Michel1970]

Mine was also replaced and now working fine again! Good luck #suzieduzie

[MarreFitbit]

Wow! I'm so happy to hear those good comments guys @SunsetRunner @Michel1970, I'm glad to hear you're back on track! 

Hope to see you participating in the Community more often since I think it would be awesome for you to explore our Community. You can go ahead and log to any of the topics that might be of your interest in our Discussion boards. Feel free to comment and contribute with your knowledge and experience.

Enjoy the rest of your day! 

[Rosi89]

Mine has stopped vibrating as well, the lights are still flashing though. I've tried resetting, but it didn't help! Any other suggestions?

[NellyG]

@Rosi89 If you have tried the tripple restart (three restarts one after the other) and it is still not vibrating, contact Customer Support

Restart your Tracker

[Stargirl100]

Contact customer services. They replaced mine.  Good luck.


Sent from cinderella's castle phone

[Trino34]

Hi, my vibrate has suddenly stopped working on my Flex2, I have tried everything as already suggested but it's still not working. I have tried restarting it but even then it doesn't vibrate please help, it's only 6 weeks old thanks