Delete friend messages

[Gingie]

Can u delete messages from friends?

[Mcore]

Welcome aboard @bryonb23. It sounds like a good idea, so I was able to find a Feature Request that supports your comment. Click on this thread and vote for this idea! 

Any other questions, contact me back.

[acuffkim]

I have messages on mine from as far back as 329 days, is there a way to get this resolved?

[janetsbreeze]

Messages do not delete after 30 days - I have messages from 75 days ago.

[Ch1215]

My messages from a year ago are now showing up.  What happened? They are not deleting after 30 days.  Help.

[jaymont]

As usual with app updates, there was a glitch of some kind.  Not only did messages from 30+ days not delete, they're showing as new messages with a constant reminder.  Now what?

[keepermama]

Seems they don't delete after 30 days.  I have ones older than 90 days.

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@Melissa wrote:

Yes @CSJ888 , your friend's messages get deleted automatically after 30 days. I will pass on your inquiry as feedback to our team members so they can take another option in consideration.

I appreciate your time posting this. I wish you the best!

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[ibkevman]

Melissa (since you've been responding regularly to this thread),

I have messages that are as old as 427 days and worse yet, I have 34 new notifications when I open the "friends" portion of the app, yet there are no new messages or friend requests.  Since the app thinks there are new messages, when I open the friends portion to see how many steps my friends are getting, it automatically slides over to the messages portion on my iPhone5S, which is terribly frustrating.

Please provide guidance on how to fix this bug.

Thank you,

Kevin

[acuffkim]

I figured out the fix (myself)

Trough your phone logout of Fitbit and then log back in (make sure you remember your password)
It will erase all message pass 30 days and remove all those friend people.

Hope it works for everyone!

Kim

Sent from my iPhone

[SunsetRunner]

I have a message marked 367 days ago - still no way to delete manually.  They just roll on and on.  I don't know where the 30 day idea originated.

[acuffkim]

On your phone logout of Fitbit and then log back on, make sure you remember your password and that should fix.

I did it yesterday and it worked for me. It also deleted the number on the friends icon.

Hope it works for you!

Kim

Sent from my iPhone

[dtewks]

I have had my Fitbit for 17 months and messages were deleted after 30 days. This weekend every message I have sent and received has showed up and there is a huge number on my friend icon saying I have that many messages

[acuffkim]

I was able to fix mine by logging out of my Fitbit app on my phone and then logged back on (make sure to remember your password) it should fix your problem.

Let me know if it works for you.

Kim

Sent from my iPhone

[dtewks]

Sent from my iPad

[jaymont]

No, it does not

[jaymont]

Sent from my iPhone

[ibkevman]

Thanks, Kim!  Your suggestion worked great for me!

[Ch1215]

It worked for me! Thanks so much.

Sent from my iPhone

[Mcore]

Awesome recommendation @acuffkim! I appreciate you sharing this with all of us. I'll make sure to pass this on to other users and out team.

Keep up the good work! 

[cheb01]

It worked! Thanks!

[Mcore]

Excellent! Keep up the good work then @cheb01.