Delete friend messages

[Gingie]

Can u delete messages from friends?

[jaymont]

Sent from my iPhone

[exdtguy]

I am having the same issue. I have no current messages, but have a red bubble on Friends showing I have 9 pending messages and my Zip defaults to Messages -- instead of 7 Day Steps -- when I access Friends. It's more aggravating than anything else. When I reboot my iPhone, the red bubble disappears the first time I access my Fitbit app, but then it's back again the next time. And the next time . . . .

[dtewks]

I had to log out of Fitbit to get rid of the bubble. Try that

Sent from my iPhone

[exdtguy]

I logged out of the app and rebooted my iPhone and it works! Thank you very much

exdtguy

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[bryonb23]

It doesn't work for me. I can't believe that with this many users complaining about this issue with messages that Fitbit does nothing about it. I guess once you buy the device, they don't care. I am ready to delete the app altogether. Thanks for not taking care of your community Fitbit!

[acuffkim]

You're welcome!

Sent from my iPhone

[NotYetFit]

I have messages that are 66 days old and they do not seem to go away.  I have never seen a single message be automatically deleted so far, and I have had my Flex FitBit since November 2014.  I only started getting messages in the past few months, but they all remain forever.

My guess is that one must start all over, with new account, new email, wipe out all friends and basically go through the entire FitBit set up all over again.  Sounds like someone missed the boat on this simple task.

Any help from FitBit would be appreciated as this is beyond ignorant.

[acuffkim · Accepted solution]

Go in thru your phone and logout (remember your password) log back in and that will take care of the problem back to 30 day messages and remove the number from the friend icon. You won't lose any of your data.

I have made Fitbit aware of the fix I found but said nothing can be done on their end until the next software update??

Hope this helps!

Kim

Sent from my iPhone

[exdtguy]

Thanks, Kim!

[Mcore]

Thank you for helping out others @acuffkim, I appreciate it very much! 

[NotYetFit]

Thanks for the reply, but this does not seem to work for me. I have the
iPhone 5s, and it does not require me to login or logoff, so I cannot
logoff. I can't find any help videos on the internet to show me how to make
that process work for me. I have tried completely turning it off and back
on, but that does not work.



I have NOT tried deleting the FitBit app yet, but I might try that. Other
than starting over completely and setting up everything completely new, I
don't see any way to remove those old messages (now 67 days old).



I worked in IT for 40+ years, and if I had ever put an app into production
that has this weakness, I doubt that I would have had the career that I had.
This is an extremely simple thing to include, and FitBit should be ashamed
to allow this weakness in their otherwise fine product. It's just annoying
to me, but not a true issue, so maybe FitBit does not think it's worth
fixing. Not sure.



But thanks anyway for your help.

[exdtguy]

In your Fitbit app, go to Account. Then scroll down to Log Out of App and click on that. Then reboot your iPhone. That's what worked for me

exDTguy

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[acuffkim]

You're welcome!

Sent from my iPhone

[EEG]

Thank you, VERY helpful, it was driving me crazy that the number of messages was showing up.  Problem resolved!

[Trish2005]

You stated that Friend messages delete after 30 days. Why on my iPhone do I have 176 messages and the oldest is from 444 days ago? 

The reason I ask is because within the last month or so I started to get the read circle by the Friends and it shows 176. It's really annoying because it's not accurate.

[exdtguy]

I'm sorry you're experiencing this problem, but I never addressed or had a
question about your particular issue. My issue was the constant numbered red
balloon on "Friends," which I was able to eliminate by going to Account,
then clicking on Log Out of App, then re-booting my iPhone.



exDTguy

[Trish2005]

Thank you for replying. When I posted I didn't see that there were 3 pages and your resolution was at the end.
I've already tried your resolution and so far it worked😀.
Thanks for the information.

Trish

Sent from my iPhone

[NotYetFit]

Okay - I'm super dumb on iPhones as I am an old geezer (even though I was in
IT for 40+ years). This worked. For the life of me I could not figure out
how to log out of the app until I read your instructions. So simple to do
and it worked for me.



Thanks a bunch. It's almost impossible to teach an old dog new tricks, but
you managed to do it in spite of my ignorance. Kudos.

[acuffkim]

Happy I could help!

Sent from my iPhone

[CarolSBW]

I've just added a new (replacement) Fitbit to my account.

Not only are my friend's messages still there from more than 30 days ago, they persist in showing up as unread.

What can I do? Thanks.