Inspire & Inspire HR Firmware Update: Version 1.60.39

[MattFitbit]

Fitbit Update 4/26/19: Firmware Version 1.60.39 has been released to 100% of Inspire & Inspire HR users! 

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Hi all! 

I'm excited to announce that a new firmware version has been released to a subset of users for both Inspire and Inspire HR (Version: 1.60.39). This is a staged rollout and we are hoping to have this released to all users soon!

WHAT’S NEW AND FIXED

This release includes bug fixes and improvements.

HOW DO I UPDATE?

Step by step instructions for updating your tracker can be found here.

If you run into any trouble updating your Inspire or Inspire HR, I recommend reviewing these troubleshooting tips. 

Looking forward to hearing everyone's feedback on the latest release. If you have any questions, feel free to let me know!

[dannymoocow]

Not sure what’s going on. Other than not receiving texts before today I’ve had no issues. This morning my Fitbit updated and since then my tracker has been saying I’ve done continuous exercise multiple times today when I wasn’t. My step count is correct. But this morning I had only walked 120 steps and it told me I had been walking for 39 minutes. And it’s done that 3-4 more times today. Not sure if there is a new bug or if I’m the only one it’s happening to. 

[Jfarr2023]

Will this update fix the issue that so many of us are having where it just quits working after 2 weeks for no reason?? There's obviously a defect or problem with the Inspire HR. 

[rabinnh]

My Fitbit updated yesterday.  Last eveningI went for a bike ride and for the first time since I've owned it (3 weeks), it didn't record distance.  Phone GPS is on and it's syncing fine.  Disappointing.

[SunsetRunner]

Mine has not been updated yet,  will this fix the extra steps that everyone has been recording?

[Ladyjessop]

Mine is still showing 1.57.19. Is there anything I need to do to make the update happen or does it update by itself?  

[MattFitbit]

Hi all! Thanks for taking the time to post about your firmware update experience. 

@dannymoocow That is interesting. I haven't heard of this issue yet. Have you tried giving your tracker a quick restart? This should help refresh its system. 

@rabinnh Thanks for posting. Seems like your GPS data isn't syncing over. I would attempt to unpair (forget) your Bluetooth connection from within your phone's settings, then re-pair your tracker. Might also help to perform a quick restart. 

@Ladyjessop This firmware update is currently only released to a subset of users. Once it is available, you will see a prompt to update within the Fitbit app. 

@Jfarr2023 @SunsetRunner This release included stability and performance improvements. So feel free to let me know what you think once you have updated. 😊

Thanks again all! Feel free to let me know if you have additional questions. Thanks!

[SunsetRunner]

@MattFitbitwhen should we get updates?  

[roob13413]

I have had 2 inspire units fail on me within 2 months.  What is going on with this new product?

[M4M4]

Suddenly my HR isn't working. It's doing nothing. Not found on Bluetooth. Thought getting the smile face was a good thing now I'm stuck on this screen.  Screen has the Fitbit icon diamond thing then the letters MLJMJYZM and the numbers 001.  Holding the button down does nothing. Will it charge again after it dies or should I get a replacement?

[amyjude]

I see there are other users having issues with the steps counting incorrectly.  They are double the amount of steps over another tracker I borrowed from a friend and my iphone app.  Will this update fix this?  I like the idea of the Inspire, but am ready to return it because it doesn't track correctly.

[Muaddib]

My Inspire HR has been incorrectly tracking sleep since i got it. It continually shows large gaps, or starts late. Will this update address any of that? Sleep tracking is the main reason I bought the device, and it's been very disappointing. 

[MattFitbit]

Hi all! Just wanted to check in here. 

@SunsetRunner Our team is still working to have this release pushed to all users. I don't have a definitive timeline for the release but I am hoping it is pushed to everyone soon!

@M4M4 Sorry to hear about this. If you haven't already done so, I recommend performing a quick restart. If that does not work, please let me know and I would be happy to reach out to our support team on your behalf. 

@Muaddib @amyjude Though I am not able to provide additional details, this release does include bug fixes and improvements. Additionally, I want to let you know that your feedback has been forwarded to our team.

@roob13413 Sorry to hear about your experience. Could you provide me with more details of what happened?

As a friendly reminder, this thread is intended for discussion on the firmware update experience to version 1.60.39. If you are having issues outside of this context, I kindly ask that you post about your experience on another relevant thread. This will help to keep our moderator's guidance focussed and complete. Thanks in advance! 

Looking forward to hearing more about your experiences on version 1.60.39. If you have additional questions, you know where to find me!

[roob13413]

My Inspire unit died.  Unable to turn on or reset.  This has happened twice in 2 months.  Customer service is sending a new unit.  There is absolutely no reason that 2 units would fail so quickly except if there are underlying issues with the release of this product.  

[XanFit]

@MattFitbitCan you tell us why you aren't able to provide mode details about these bugfixes? It would probably save thousands of people testing stuff that might not have been changed by the firmware. 🙂

[M4M4]

DM'd customer support and am supposed to have a replacement delivered today.  Question now is, when this new one likely bricks as well, can i just credit possibly to the watch?  I really want the inspire, but i'm not wanting to replace every few weeks..

[MattFitbit]

Hi all!

Just wanted to let you know that Firmware Version 1.60.39 has been released to 100% of Inspire & Inspire HR users! So feel free to update at your earliest convenience. 

If you are having any issues while updating your Inspire or Inspire HR, I recommend taking a look at the troubleshooting tips, which I have posted, here.  

As always, if you notice anything out of the ordinary after updating, please let me know in the comments below. Looking forward to hearing everyone's feedback on this release! 

[GuruleJ]

You may want to update that "may take up to 10 minutes" blurb. Going on 20 minutes and the progress bar on my app is about 1/4 of the way done.

[Fitmest99]

The update notes could’ve been a bit more explicit in what was fixed and updated. 

[JoeGV]

I agree about what was fixed.  I clicked on the link and it was vague.  Could the Mod. list a few things that we might see or is it just some bugs that only a percentage of users saw?

TIA