Battery Draining Quickly on my Ionic

[DaniFBk]

My ionic was reseted, after that , the battery is draining quickly, in 24 hous.

Same suggestions?

Moderator Edit: Updated Subject for Clarity

[NotoriousGT350]

Just notice my Ionic a couple weeks ago not holding charge for 3-5 days like it use to. Now all of sudden it will maybe last 14-16 hours and has a few pixel lines running on it now. Tried restarting, resetting, and same problem. Just can't believe it and I made fun of my wife's Apple watch lasting only a day when my would last several days. Now I'm the one with the problem and it's a Fitbit Ionic. Looking at other options and seeing what others are doing.

[Kneaimi]

I had to switch to Garmin as the problem wasn’t cured and I had to move on
👋

[Kmilky]

Chat up one of the help guys since I'm impatient. Quick reply and with 2 checks, I received an email with a paid DHL label to send my pebble and cable back to them. In less than 2 weeks, I received a brand new box of ionic which to me is wonderful since mine was a present from across the world and it was not possible to return there and get it changed, so thank you to the fitbit guys!

While I did have thoughts to turn to garmin if my ionic is unsavable, I'm glad I don't have to because I really like ionic's square design and it looks better with a digital clock (I'm not a circle person, neither can I read analog LOL).

I just hope all is well and it's not wrong of me to pull so many of my friends into fitbit too. HAHA..

[DavideFitbit]

Hello @kindaichi, welcome to the Community forums. I'm sorry to see that you've experienced trouble with your battery draining too fast. I've sent your information to the Customer Support team for further assistance, but was informed that you already have a case created with them, so you should be getting a reply soon. 

@jason135711 and @NotoriousGT350, thank you for all the information provided so far. Besides the steps you already mentioned, could you please confirm if you already tried all the steps listed in this article? 

I'm sorry to see that you had to return your device due to these problems with the battery @Kneaimi, thank you for your feedback. 

Also, thank you for the update @Kmilky , it's good you know you received a replacement device. 

Keep me posted.  

[SunsetRunner]

Nothing works.


Sent from my iPad

[kindaichi]

it is unfortunately not working.... 😩

[DavideFitbit]

Hello @SunsetRunner, thank you for the update. I've sent your information to Support as well, but it seems they have sent you a reply about this difficulty with the battery draining too fast. I do recommend that you continue the assistance process with them or let them of the information provided was useful, so they can provide you with the next steps. 

@kindaichi, please let the Customer Support team know about the steps have you already tried,  or that the information they provided has not been able to resolve the battery draining problem. They will let you know how to proceed with this. 

Please keep me posted on the outcome.  

[PSap35]

Been having issues on and off since shortly going out of warranty back in December.

This morning is by far the worst. Fully charged as of 6:53am sync. Completely dead by 10:30am. I'm not sure when it actually died between those times.

At work so I cannot connect to the charging cable again to see if it does anything. I will update later on that.

First signs of a battery issue I saw was after two updates ago. I figured just bad programming as it was mainly when I used the stopwatch timer. The screen wouldn't turn off while the stopwatch timer was running on the active screen. Did my own workaround of just going back to the home screen while using it. Using the regular countdown timer had no issues.

I've done the typical basic troubleshooting steps of restarting and such with no luck.

I'm very much starting to question these devices. I have a Surge with a broken band that cannot easily be "officially" replaced.

I use the Ionic for my daily fitness tracking and for tracking my levels during refereeing. I usually get 4 to 5 days of normal daily tracking without issue. These random drains are becoming more frequent and have me worried. I hope the update that seems to be causing the issues wasn't designed to try and get more sales to help slumping sales/stock numbers.

If this doesn't work when I get back home then I will be relieved that I didn't buy my daughter the Charge 3 she wants.

[DavideFitbit]

Hello @PSap35, thank you for all the information you've provided, confirming the steps that you already tried, and the feedback about the quality of the products.

I've proceeded to send your information to the Customer Support team for further assistance with this, so you should be getting a reply soon. They will let you know if there are any options available for you and how to proceed with this.  

Let me know if you have any questions. 

[PSap35]

David,

I hope they can offer something.

I have made it home from work and the unit has no response to being plugged into the charging cable.

I've had this battery complete die on me twice in the year I've had it prior to this. Once by forgetting to charge and the other during a battery drain similar to all these other cases. In both those instances the unit showed the charging percentage when plugged in.

In this case there is no display light, no vibration or any other signs of life. I've only had this since Dec 25th of 2017. For it to die in only 1yr 2months is very worrying considering the $300 price tag it had when purchased. Since this was a gift I didn't have the chance to purchase the extended coverage offered by the retailers.

As many others here, this watch is part of my everyday life. Being without it suddenly is quite bothersome

[DavideFitbit]

Thank you for your response, for your feedback @PSap35, and for sharing all this information. 

I hope everything goes well with the Customer Support team so they can provide you with the next steps, keep us posted on the outcome. 

[kindaichi]

now it is worse!

not only it does not last a day, it does not even charge (ok to only around 10%) and then it gets super hot and then just die (back to 0% when it is still plug in to my computer!)!

this is a hazard and could have start a fire.

i hope fitbit looks into their battery problem and not cause fire hazards to consumers. 

[Snorn]

Hi David,

   the issue that causing the battery to drain quickly, is that the wearer either tries to configure the wifi or tries todo and update which in turn has the option to configure wifi.  If the setup of wifi is not successful (for any reason) the wearer either gives up, or switches to update the firmware using bluetooth.  Unknowingly (there is no indication) the watch continues to search for a wifi network which uses a significant amount of battery power.  This behavior can be rectified by hard reset of the watch and IMPORTANTLY choosing to update using bluetooth (rather than wifi) battery life then returns to normal.

Hope this helps

Regards

Justin

[JuanFitbit]

Hi @kindaichi  and @Snorn  nice to see you back on the Community!

@Snorn thank you for your tips and help, these will help other users. 

@kindaichi Thank you for your comments and description.  I've contacted Customer Support about your situation, and was informed that someone will contact you per Email soon. 

Let us know how it goes. 

[SunsetRunner]

I used to charge my battery while I took a shower. Those 10 minutes kept it at >70% all the time. Now it hardly lasts 2 days. It unsyncs from my phone about 3 times a week and has to be rebooted. When it unsyncs, the time is off by 2-3 minutes.
When it finally needs replaced, it will not be with another Fitbit product.

Moderator edit:  removed personal information

[AlvaroFitbit]

@SunsetRunner thank you for the update and sorry for the late reply. I could see that you had a ticket created for you so Support should have contacted you last month. Were they able to help you? What did they tell you?

I look forward to your update.

[shayham]

Yes, I received a replacement and all is working well. Top marks to your customer support.

[MarreFitbit]

Hello there @shayham! We're glad to hear that you were provided with a new Ionic.  Thanks for your great comments towards our Customer Support and for sharing the good news. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

Hope you enjoy your new Ionic! 

[SunsetRunner]

Mine is doing the same thing, I fully charged it in the morning and woke up the next day and it was at 0% and now I can’t get it to turn on. I have tried to reset it but holding the left button and the bottom right button for 15sec while on charge then left it on charge, still nothing.

i’m so not impressed with Fitbit products, I wouldn’t buy anything Fitbit again. 

[DavideFitbit]

Thank you for confirming that you had fully charged the device the previous day and that you already tried the restart procedure @SunsetRunner . 

I've sent your information to the Customer Support team for further assistance, but I've been informed that you already have a case created with them, so you should be getting a reply soon. 

Keep me posted on the outcome.