Fitbit Ionic Failed Update

[tmizel10]

I have now attempted to update my Fitbit Ionic to OS 2.0 three times and it keeps failing.  It loads for about 2 hours and then just stops.  I have followed all the instructions and searched Fitbit's "Help Article" for failed Ionic updates.  I have only had this Fitbit Ionic for a few months and have had more technical difficulties with it than with any other electronic in this price range.  I just reached out to customer service but am considering trying to get a refund on the device.  Has anyone else had this problem and been able to fix it?

[AlvaroFitbit]

@hammadbiarif @wally765 Welcome to the Fitbit Community! I hope you're doing well! Sorry to hear about your Ionic not working as it should. The Factory reset allows the device to be cleared from any hiccup or data preventing it from responding. I understand that this isn't ideal but the option is there to help resolve issues. Still thank you for taking the time to do this.

I'll be around!

[Imanuel]

Is the problem with watch i hate that day when i bought them. I have always problem. I am not able install an update , watch keep crashing during instaling 300 pound throw in the air

[Username785]

My Fitbit ionic failed after their update and they never fix it so its now in the box like a brand new but dead. So was the money spent. I used to be a fan but very disappointed so hoping fitbit to resolve its own bug and get the ionic to work again to regain consumer’s trust. 

[wally765]

Sorry to hear that. Talk again with help desk. I eventually got mine
working with their help

[SunsetRunner]

Well you're a lucky man got.. I've done all of those things several times and a boatload of other things, followed every set of directions I can find here and out on the open web and I still have a beautiful ionic that was working great for two years and now it won't even keep time. It's been like that for a week and needless to say I'm a little irked.

 You know that Fitbit will be hearing from me tomorrow.

[wally765]

Interesting my Ionic just started acting out today. Not tracking steps.
Tried switching clocks worked for a little while. Not not tracking again.
??? I will keep working on and and let you know if I have any luck.

[SunsetRunner]

It would be nice if you guys would offer rollback packages;  I mean I know your codes for probably Terry but when you roll out a package that is this messed up you guys got to start bending the rules a little bit. I was personally perfectly happy with what I had on there for the last 2 years cuz it work perfect. Now I haven't been able to tell time for a week and every spare minute I've had I've been jerking around with this thing, using different phones tablets reading everything on the internet and in the chat rooms and now I'm going to you guys and I sure as heck hope you guys can straighten this out.! And I've got 23 years in IT, so I'm no way out on the end user or anything. like I've been telling these other people in the posts.... how's about an opt-out button!

[SunsetRunner]

Hey Wally 765,

 Don't mess with it too much just call them at support and let them work with you.

I did the exact opposite and said there's something goofy or there's a setting wrong so I kept messing around with it and finally I got it to work after doing a system restore on the ionic but then it was bricked for a while and now it's like trying number 37 or something... Just let them help you out while it's still working a little bit! LOL

[Username785]

I tried numerous times and still doesn’t work. Each time it failed, reply was 25% off on next purchase but i find it very difficult to trust the product so never bought any after my ionic failed. I reset and update the app every now n then hoping it to work but I doubt and Fitbit wouldn’t care since they’re losing just One customer. 😞 Very disappointed with the $300 spending on the ionic

Sent from my iPhone

[SunsetRunner]

I just got a message about not posting things twice from the moderator, so I'll just tell you to see my reply at the following thread so maybe there is some recourse for you.

https://community.fitbit.com/t5/Ionic/Ionic-not-Updating-to-latest-Firmware-Version/m-p/3441582#M940...

[SilviaFitbit]

Hey everyone, thanks for your feedback. I apologize for the delay in my reply. 

It's great to see you around @Username785. Your feedback and comments are appreciated. We're always working to provide you with the best customer service and improve our watches. Hope you can give Fitbit an opportunity in the future. 

Thanks for stopping by @wally765. I'm glad to hear that after you talked with our Support team, they helped you resolving the issue you were experiencing. 

Hey there @SunsetRunner. Thanks for the troubleshooting that you've tried. Sorry to hear about the inconveniences that you've had. I've noticed that you already have a case with our Support team, please continue the communication through email, they will continue assisting you. 

I'll be around if you need further assistance. 

[Jacob45]

Fitbit Iconic failed to update

[SilviaFitbit]

A warm welcome to the Community @Jacob45. Sorry for the delay in my reply. 

I would like you to confirm that you tried these steps, in order to troubleshoot the firmware version issue that you're experiencing. 

I'll be around if you need further assistance. 

[Jacob45]

Hi ,We did try everything even took it to my son who is pretty good at anything to do with I T.Came to the conclusion it is faulty and as it was bought on line send it  back to the seller.Cheers Jacob @ 45.


Get Outlook for iOS

[Username785]

I hope they do something otherwise consumer won’t trust the brand. I want to but another one but still hesitating bec they are ignoring consumer’s concern

[SilviaFitbit]

Thanks for getting back @Jacob45. I'm glad to hear that your son troubleshooted it. I've noticed that you have a case with our Support team, please continue the communication through email, they will continue assisting you. 

Hey @Username785. I've noticed you already have a case with our Support team. Please continue the communication through email, they will continue assisting you and provide you with options based in the Fitbit Warranty. 

I'll be around if you have any other questions!