@DucceMicke If you check ALL my post history you will see I started as a constructive and polite poster. I dont consider anything I post to be rude, but I now have no patience for seeing the same mistakes and soft soaping of customers repeated over and over so I "cut to the chase".
Being polite and patient here got me nowhere, but after I had given up on Fitbit and was telling the truth of my experience to others on Facebook and elsewhere Fitbit for some reason decided to give me a replacement device.
That was the OS 4.0 update, about a year ago. I had previously expressed concerns about that update here and when the worst happened I, like many others, was offered the usual 25% off which I declined. That was then upped to 40%, which I declined. After I had given up on Fitbit and was openly complaining about a $250 device that the company would not stand behind on social media Fitbit chose to replace MY Ionic pebble, much to my surprise.
So that was a good thing for me I guess, but while they eventually did the right thing by me, they continued to spout the line in public that they had to stick to their warranty policy, and denied many many other users with devices that did not survive the OS4 update. This really got under my skin because I knew it was flat out untrue, (as do you if you have had two replacements outside of warranty) I was raised to believe that everyone should get the same treatment, and also that if you screw something up, then you are responsible for fixing it as much as that is in your power to do.
Having been a fairly long time customer I have seen this update debacle repeated at least 3 times now, each time with many innocent users caught in the middle with bricked devices and Fitbit offering 25-40% off new replacement purchases. I'm an Engineer for a living and appreciate that things can go wrong, but what is inexcusable is repeating the same mistakes over and over. It's ridiculous, and its high time Fitbit stopped rolling out faulty updates that do this.
Stop treating customers as brainless idiots and actually provide point by point information on what each update addresses and hopes to improve so that consumers can provide informed consent when updating, and if you have updates that have a long history of damaging devices then give customer the option to opt out, and/or replace the ones you break in a timely and efficient manner.
I hope they fix your issue, to me it sounds more like a software malfunction? At least you are not bricked out so there is hopefully a fix available with updated or reinstalled software.
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