Fitbit OS 4.1.2 Firmware Update (70.7.27)

[MattFitbit]

Hello Ionic family!

We’re excited to announce the release of Fitbit OS 4.1.2.

We started releasing this new update to customers. This is a progressive rollout which means everyone will receive it at different stages until it has been completely released to all users. We roll out releases in phases as a cautionary measure so that we can monitor performance closely and make adjustments if needed. 

*Firmware releases aren’t distributed based on region or location and can reach anyone no matter where you reside.

WHAT’S NEW AND FIXED

Read our help article for the latest updates.

HOW DO I UPDATE?

Find step-by-step instructions for updating Ionic here. 

If you run into any trouble updating Ionic, review these troubleshooting tips.

We appreciate your patience while we work to roll this out to everyone. Looking forward to hearing everyone's feedback in the comments below. 🤖

[SilviaFitbit]

Hey everyone! Sorry for the delayed reply. 

Once again I truly appreciate the reports shared in this thread, I've shared this information with my team. Be sure that your reports haven't been unnoticed. 

To the ones that have already contacted our Support team, please continue the communication through email, someone will reply as soon as possible. Due to recent events affecting our operations, we may need more than 7 business days to respond.

If you're experiencing battery draining issues, please follow the tips on this article and continue monitoring its behavior. 

Also, it's not possible to do a downgrade, once your Ionic has been updated to the latest firmware version, it's not possible to go back to the previous version. 

@nativenolagal I would like you to restart your Ionic and check if the screen starts working. 

@KL80  @paintmeperfect  @Paintcheckref  Thanks for the troubleshooting tried. I've shared your post with our Support team, someone will reply to you as soon as possible. Due to recent events affecting our operations, we may need more than 7 business days to respond.

Thanks for your understanding. I'll be around if you have any additional questions. 

[ifatokun]

Congrats, let's hope it keeps going. My ionic has been bricked since 22nd April and still won't reboot regardless of resets but just keeps flashing the Fitbit logo until battery goes flat, recharged then back to flashing logo. Given up now and got myself a Samsung Active2 watch instead, so far so good. 👍

[Alldo]

Hi LouAnn -I would seriously consider taking your Fitbit back and spending the money on another make or Watch / Tracker. 
I’ve had nothing but problems since I updated my Ionic - I have sent many messages to Fitbit, they will not explain the issue and only respond with Corporate answers that give Zero explanation. Their customer service is none existent so you will become so tired and frustrated when trying to fix your watch, which Fitbit have completely ruined. 

[Alldo]

Most of the people with issues on this forum have been Monitoring the battery drain for weeks, I have been monitoring for a very long time - How Much Longer Do You Expect Us To DoThus When We Know The Issue Is with Your Fitbit Updates Only This Has And Still Is Causing The Issues.

[LouAnnD]

My choice under warranty was replace or exchange. So I chose exchange. My first Ionic, which my husband now wears, is about 5 years old and has zero issues. I also have the Apple Watch series 5 which I am wearing since this debacle, and enjoying it. I may just continue with my Apple while Fitbit is hopefully working on the update issues.

LouAnn
Sent from my iPad

[dlucas7]

Have you applied any of the updates in those 5 years? If so, have you experienced any problems at all?

[LouAnnD]

Yes, my older watch has had its updates & it’s on firmware version 27.70.7.27 and it hasn’t had any issues. Go figure

Sent from my iPhone

[Ktudela85]

OMG, This update killed my ionic too. It is stuck in the boot screen with fitbit logo. I have already tried rebooting with three buttons and two buttons—nothing. Please help me!  I am hoping it will drain battery so I can try again.

[Ktudela85]

OMG, This update killed my ionic too. It is stuck in the boot screen with fitbit logo. I have already tried rebooting with three buttons and two buttons—nothing. Please help me!  I am hoping it will drain battery so I can try again.

[Mstaaravin]

Well...
It working now, IDK why exactly

After deal with a bad malfunction I leave over there until the battery was completely dry for a few days, after that I reconnect charger and for an entire night, the next morning with 100% battery I try to reconfigure again and for now it's working.
I dow a full reset.

IDK what happens exactly but Im sure is a fitbit bug because just before update my Ionic was working perfectly.

[EdwardsWM]

@Mstaaravin @MattFitbit This seems to be a common event. It happened to me, too, and I've read of others having the same experience as well. The latest firmware update left my Ionic in a vegetative state after getting through about 75% or so of the update. A factory reset failed. I then waited until the battery was completely drained, recharged, and then the factory reset succeeded. Luckily the firmware update then completed successfully.

I have no faith that the Fitbit development team has any clue what they are doing, but this is one bug they really should fix. If they just fixed the factory reset to not be affected by the internal state of the watch, that alone would save much aggravation. Of course, firmware updates that complete successfully in the first place would be great. And finally, updates that don't introduce bugs that could easily be avoided with minimal testing would be really great.

[Alldo]

Unfortunately I sold my Apple Watch and bout the Ionic - Big Mistake 

enjoy your Apple option why we all wait for the Fitbit outcome. 

[ifatokun]

I'm no apple fan but I have to agree "BIG MISTAKE" at this time. Ionic is/ was a very good competitor but Fitbit have slowly been dropping in my view and I've been with Fitbit since 2012. This and some previous updates have made a lot of people's Fitbit devices crash and Fitbit seems reluctant to solve the problem, so like many others, I've had to switch to Samsung as my original gearfit 1 still works and I've recently bought the Active2 watch as a replacement for my Ionic, which is still flashing it's logo in my useless gadgets bin

[Paintcheckref]

I am waiting for them to get back to me, in the mean time I will wait for the tracker to drain the battery and try again to see if it will connect to my phone. Thanks for the idea Ed

[Paintcheckref]

I hope this works, not a cheap tracker and I use it for work all the time

[tGianni]

Since the update, my ionic has been funky af. BPM stuck at 70 for days. Wont record HR during workouts and is not recording my sleep. 

[ifatokun]

Well said Alldo, let's hope Fitbit senior management are listening to their reputation being flushed down to toilet as customer service staff are clearly not able to do anything but what they are told.

All you overworked and probably underpaid customer service staff we the customers don't blame you per say but I'm sure you understand our frustrations.

[SunsetRunner]

Update rendered ionic device useless. Attempt to do any function and devices dies and reboots. Now an overpriced paperweight. 

Believe in quality control much?

[tGianni]

I just noticed that my sensor is not working either. 

[IonicDavid]

Do expect it to work correctly ever again. That’s our money wasted and Fitbit doesn’t give a crap!


Sent from Yahoo Mail for iPhone

[IonicDavid]

Don’t expect it to work ever again. Don’t expect Fitbit to help you resolve your issue. You are now a new member  of the useless Fitbit members club. As a welcome to the club, you will be eligible for 25% off a new paper weight to replace your current or soon to be paper weight. Fitbit does not care if your sensor doesn't work. All they want is for you to buy another one.