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Ionic Firmware Release - 32.10.15

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Fitbit Update: Fitbit OS2.1 has been released to 100% of users!


 

Hi all! Smiley Happy

 

I am excited to announce the release of Fitbit OS 2.1! (Firmware Version: 27.32.10.15)

 

We've started to roll out this update to 10% of Ionic users. This is a progressive rollout, and all Ionic users can expect to have it within a few weeks. We roll out releases in phases as a cautionary measure so that we can monitor performance closely and make adjustments if needed. 

 

WHAT’S NEW


Introducing quick replies. Send customized responses to text messages and messages from select messaging apps with your Fitbit watch. Note that this feature is currently only available on watches paired to an Android phone. For more information, see How do I respond to messages with my Fitbit watch?


This release includes other bug fixes and improvements.

 

Step by step instructions for updating your Ionic can be found here.

 

I recommend updating your Ionic over a home Wi-Fi network as this can greatly reduce the time it can take to get set up. For more information on connecting your Ionic to Wi-Fi, check out this article

 

If you run into any trouble updating your Ionic, I can also recommend reviewing these troubleshooting tips

 

Looking forward to hearing everyone's feedback on the latest release. If you have any questions, feel free to let me know! 

Want to get more deep sleep? Join the discussion on our Sleep better forum.

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I am ok with messages.
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For IPhone users though, not sure if you are one, tech support strongly recommends not uninstalling/reinstalling the Fitbit app.

Sent from my iPhone
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Good luck with that! Many of us are having the same issue. According to
Tech support, it is an app issue they are working (for several months now)...

Sent from my iPhone
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After 10 minutes or so my watch seemed to indicate that it was updated, but my phone did not.  I waited 30 minutes or so and nothing had changed.  So I stopped the process and my phone indicates that the latest version had indeed been set up.  So I told my phone to stop the update.  Hopefully that is true.

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I've done my firmware update and I have stopped getting any text notifications at all on my ionic, let alone quick reply options even though I set it up on my dashboard. Please help!

 

 

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There really IS a Fitbit God! 

The last update took me hours to finally complete (with the help of a two-hour online chat with tech support)

This update worked like a charm! Took less than an hour. 

 

I'm hoping it fixes the bluetooth issues when I'm also using iTunes and my Skullcandy Crusher wireless headphones. The music cuts out and I believe it's an issue caused by my Fitbit being bluetoothed at the same time as my iPhone.

We shall see...

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@GTPune wrote:

@GTPune wrote:

I got the upgrade notification and call me stupid but I have decided to to take the plunge so wish me luck. Charging my ionic in preparation to upgrade while posting this message to document what is currently working before the upgrade. Lets see what happens after the upgrade (or if I am able to upgrade it at all):

 

1. GPS accuracy is ok. Getting consistent 8.0 to 8.2 KM distance reading on my neighborhood run route. Part of the route is close to tall buildings and covered with trees which throw the GPS accuracy off a bit.

2. BT connectivity to headphone (QY7) is rock solid and sound quality is good. That's the only thing I am happy about.

3. Phone sync and notifications are working reasonably well.

4. Music transfer is a pain but after taking a 1000 precautions (stay at same place in clear sight of router every time I transfer music, keep BT off etc), I have been able to get success rate to 1 in 10 attempt from 1 in about 100 attempts initially.

5. HR monitor is ok although I have no other way to measure its accuracy nor I care about it too much. Although once I noticed that HR monitor was not turning off (the green blinking light at the back) even when the tracker was lying on the table for night. Had to reboot the tracker couple of times to get that sorted.

6. Don't wear it while sleeping so cant say anything about sleep tracking feature.

7. Fitbit pay is not available in India.

8. Was able to to download one app (flashlight) but Coach app is not updating on the watch even after several attempts.

9. Battery life is reasonable. With 2 one hour runs with GPS and music on, I am able to get 4 days of life from a single charge before the battery drops to about 30-35%. That's when I recharge it. Note: not wearing during the night so HR monitor turns off and I disconnect it from phone and laptop in the night to preserve the battery.

 

So that's basically it. Will be upgrading it now. Wish me luck 🙂

 

Update 1: Upgrade process

Kept Ionic on charge and attempted the upgrade via Android phone.

After about 15 min of "updating your iconic" message, upgrade fail. It gave me the option of "retry" or "retry on BT". I "retried". Failed again after 15 min.

Disconnected Iconic from phone, connected to laptop and tried again. Failed again after 10 min. Gave me option of "retry" or "retry on BT".  This time I retried on BT. Took about 45 min to complete the upgrade.

 

Update 2: Post upgrade behavior

Notification (SMS and calls) still seem to be working and with enhanced functionality (call accept / reject, quick replies, clear/delete notifications etc). Will keep monitoring the behavior and report back.

Music previously loaded on Iconic is safe and Iconic to BT connectivity is also working. Will monitor BT/Music performance with GPS on during running and report back.

 

Update 3: During/After Run

GPS reading was more or less same as before upgrade

BT Music connectivity was rock solid as before

In last 5 hours, including 1 hour of exercise with GPS/Music on, lost 17% of battery which probably is a little higher than before upgrade but I have been notification testing and turning screen on / off more that usual so lets see how it goes in next 3-4 days.

Was able to sync the run with phone

 


Update 4:

Battery life seems to have reduced slightly but that may be because I wake up my screen more often now to answer the calls and reply to messages.

Call and message notifications are working fine and I am able to accept/reject calls and do quick replies albeit with a small quirk which is described here. I am unable to figure out if this is phone issue or Ionic issue.

"Custom stats not saving" issue is not fixed. The selections that I make for "middle stat" get reset every time. It will be great if the selections are retained across running sessions (minor annoyance)

Have not tried transferring music post upgrade yet. That's something I shall test  soon.

GPS reading is more or less same for my running route before and after upgrade and is in +-2% range of actual distance. May not be great if you professional athleate but is ok for me. Also part of my route is close to tall buildings and covered with trees and I have noticed that GPS tracking goes wayward in those sections and that may be the contributing factor in inaccuracy.

Noticed a strange issue that same run route when done on bike was showing a different (incorrect) distance reading. It was my first bike ride on that route wtih watch so can not say if the issue is related to upgrade or it is a general issue.


Update 5:

Music Transfer

With the usual precautions required for music trasfer that I take (described here), I was able to update the playlists on Ionic (removed/added some songs). Music transfer expereince is more or less same as before upgrade.

App installation

While I am able to install / upgrade some apps (Uber, Flashlight etc), some other apps are stuck in "installing" statue and installation keeps failing again and again (Maps, Fitbit Coach). Not sure how to resolve that. Also not sure if it has something to do with firmware upgrade or is a general issue.

 

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@GTPunehave you tried restarting Ionic and the Fitbit app?

Ionic on Vivo Nex, HP Elite X3 and Surface Pro.
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I did all of that too

and it started working ok and then the next day 10 minutes off again 

battery draining super fast - within 24 hours 

and now that I got my watch charged again it then was on Thursday and it's actually Friday now

Annnnd now it won't turn on again 

really upset that I paid so much for this watch - and I got mine at Best Buy and have 1 more payment left (so it broke before my 6 months was up)

 

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After this 2.1 update, my battery lasts less than 24 hours also... if I factory reset, and completely disable syncing and alerts, I can get 45 hours. 😞

 

This sucks

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I am having the following problems since this update:

1. The watch just quits, forcing a soft reset. This occurs particularly when using an exercise-tracking app - such as weightlifting. It has happened twice in 'normal' operations, though. 

2. It stops tracking my sleep actiivy for a couple of hours each night. 

 

The aforementioned defeats the intent of a Fitbit, in my opinion.

 

Are these issues known and being addressed?

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Ok, I believe I was one of the 10 percent. At the time, everything was working fine. I was getting my email and text messages on my fitbit. Then I updated, when all hell let loose on the notifications. When my phone rings, my fitbit gets the notification and vibrates to let me know when someone is calling. However, now I do not get my text messages or emails. I have tried everything. Sometimes, maybe you just need to leave well enough alone. The quick reply feature makes no sense to me. How can you reply to a text you don't get on the phone. I do have an Android version 7.0. I like fitbit, but if you have a feature on it that you brag about, it should work.

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Since I updated, I don't get my messages or emails. I did get my emails for a while, but the quick reply did not work.

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i think you will not be the only one they lose 

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It's strange, same hardware but so much different possibilities to get the Ionic working!

 

Does anybody, maybe a Fitbit VP, knows why?

 

Feel like back in Wn95/98 time.

Factory reset, restarts, new installation. Every day.

 

But there are also user where everything is working.

 

Very strange! 😞

End!Now free time!
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Is very strange. After seven months of complaining and ready to give up/in suddenly my Fitbit is working.

Sent from my iPad
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That's good news! Wow!

 

Working from one day to another, without visible update, could be server problem! Strange!

 

Wonderful, it's working for you!

 

All the best!

End!Now free time!
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@Mark2018 wrote:

It's strange, same hardware but so much different possibilities to get the Ionic working!

 

Does anybody, maybe a Fitbit VP, knows why?

 

Feel like back in Wn95/98 time.

Factory reset, restarts, new installation. Every day.

 

But there are also user where everything is working.

 

Very strange! 😞


Happens when you don't test your bad software enough. I gave up on Fitbit forever and  turned to Garmin Vivoactive 3 and now a Fenix 5.  Way better fitness and smart features. 

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Sounds interesting!

 

And how detailed are the sleep analysis? REM, deep, etc.?

 

Thanks!

End!Now free time!
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@Mark2018 wrote:

Sounds interesting!

 

And how detailed are the sleep analysis? REM, deep, etc.?

 

Thanks!


You can read my verdict here: 

https://www.reddit.com/r/pebble/comments/8li321/garmin_vivoactive_3_review_from_a_pebblers_and/

Sleep stats include times. lengths, movements, phases. Per night, per last 7 days, incl averages, etc.

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