RESOLVED: 4/24 - Issues with setup, syncing, and App Gallery

[MatthewFitbit]

Fitbit Update 04/25/18: We have rolled out a fix and all Fitbit Versa and Fitbit Ionic users should now be able to use their devices normally. If you continue to encounter difficulty with syncing or setup, please consult these help resources:

• Why can't I set up my Fitbit device?
• Why won't my Fitbit device sync?

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Fitbit Update 04/24/2018: We are working to resolve an issue affecting Fitbit Versa and Fitbit Ionic that is impacting syncing, setup and firmware updates, music transfer, the Weather app, and downloading apps/clock faces from the App Gallery. Thanks for your patience!

[Wayne71]

I've tried restarting the watch, uninstalling and reinstalling the app,
Removing the device and resetting it up on the app and nothing works. Think
I'll get my money back and go for samsung product instead.

[SDSmith]

I have exactly the same issue.

Bought Ionic today, went through the setup process and ended on the Clock Error Screen.

I have followed other suggestions re watch reset, factory reset, phone reset but no response. The screen on the mobile just hangs. Not even the music or apps screens work.

It still measures steps and heart rate though.

[GySgt_Seidell]

Hello @ozstanl, @cmmcsweeney, @Vikingnorway, @Wirewolv, @AngeliaMarie,

Sorry your having a problem!  From what “I” can tell, this isn’t an Ionic problem.  I know Fitbit is working to fix this quickly and we’ll get past this. Thanks!

[Psd1961]

Having issue with a darksky weather watchface the weather part is not synong can anyone help 

thanks so much

[GySgt_Seidell]

Hello @Psd1961,

The Weather part usually needs to connect to the Internet, so make sure your Bluetooth is connected. Not sure which Clock Face you’re using, but some have a Bluetooth icon, just for this reason. 

Hope this helped and Keep on STEPPING!

[GySgt_Seidell]

Hello @SDSmith, @Wayne71, @Alfrabbo, @FrankMar,

Sorry your having a problem!  From what “I” can tell, this isn’t an Ionic problem.  I know Fitbit is working to fix this quickly and we’ll get past this. Thanks!

[GySgt_Seidell]

Hello @TrekkieSteph7, @Sepurtee, @Has50, @Dave84, @Thomrun,

Sorry your having a problem!  From what “I” can tell, this isn’t an Ionic problem.  I know Fitbit is working to fix this quickly and we’ll get past this. Thanks!

[GySgt_Seidell]

Hello @PelvisFreshly,

Sorry your having a problem!  From what “I” can tell, this isn’t an Ionic problem.  I know Fitbit is working to fix this quickly!  Thanks!

[dewittester]

Since updated Fitbit to OS 2.0 no acces possible to apps and clockfaces!!!!!!

[GySgt_Seidell]

Hello @Deano123, @Klob77,  @Billyoung, @B0H31MAN, @Leepers1970, @Avocado557

Sorry your having a problem!  From what “I” can tell, this isn’t an Ionic problem.  I know Fitbit is working to fix this quickly and we’ll get past this. Thanks!

[Ikblove]

I installed a face from the gallery. It did not fully load the face and now when I try to select a different face,  the page of faces to choose from does not load on my app.  I have tried uninstalling alf reinstalling the fitbit app, restarting my phone,  as well as restarting the Ionic but I cannot get the app to load the clock gallery .😣help!

[Vikingnorway]

I love the fitbit ionic, but lateley its been a bit off trouble. I have Android 8 and i do understand when software upgrades on the phone changes this mutch problems will accure. But to day in my head i think the servers cant handle all the new fitbit users. Lets hope the problem is fixt soon. 

[TrekkieSteph75]

Yes, just seen some more posts across the board. Good to know it will eventually be sorted. So we shall all be patient and let the fitbit peeps do their work 🙂

[GySgt_Seidell]

Hello @Ikblove,

Sorry your having a problem!  From what “I” can tell, this isn’t an Ionic problem.  I know Fitbit is working to fix this quickly and we’ll get past this. Thanks!

[HardrockFrank]

Exact same problem.  Bought my Inonic today. I downloaded the newest version and now have the clock error message.

[SunsetRunner]

I tried this solution and am unable to see the apps in the dashboard nor an I able to choose a different clock face.  Is this a known bug with the recent Fitbit application update?

I am using a Samsung Galaxy S7 and Fitbit Ionic (Firmware version 27.32.419).

[Annaej]

Hi

my daughter changed my clock face last night and I wanted to change it back as the one she has selected does not show all of he information which I am used to . When I have tried to access the gallery this is now blank. I have tried restarting Fitbit, app and phone all to no avail. Please could you advise if this is a glitch/bug which will be fixed or otherwise??i want my old clock face back!

kind regards 

anna

[MarreFitbit]

Hey there @SunsetRunner, thanks for stopping by and trying my suggestions above! Can you post me a screen shot of what you get whenever you try to access to the apps and Clock Faces option?

Have you checked if your Fitbit app is running the latest version? The version for Android should be on 2.70 as of today. 

If the logging in and out thing didn't work and still doesn't, please try uninstalling and reinstalling your Fitbit app. Once you've done, open the Fitbit app and tap or click the Account icon > your device image > Clock Faces > Pick a New Clock.

If the issue persists, please don't forget to send me the screen shots so I can go from there. 

Looking forward to your response! 

[Annaej]

Hi

my daughter changed my clock face last night and I wanted to change it back as the one she has selected does not show all of he information which I am used to . When I have tried to access the gallery this is now blank. I have tried restarting Fitbit, app and phone all to no avail. Please could you advise if this is a glitch/bug which will be fixed or otherwise??i want my old clock face back!

kind regards 

anna

[RaloAttis]

Same issue, just received the Ionic and it's totally unusable right now. "Clock Error" (why on earth should that be the default after any update?!) and no way to select a different Clock Face. Putting it back in the box and I'll wait one or two days (max).

No one here by the way states what Fitbit app they use; I'm on iOS.