08-20-2019 08:51
08-20-2019 08:51
I've used all the troubleshooting tips and having to reboot every day. This started last week. What happened?
Answered! Go to the Best Answer.
08-20-2019 13:13
08-20-2019 13:13
08-20-2019 13:42
08-20-2019 13:42
08-20-2019 13:56
08-20-2019 13:56
iPhone stopped syncing at 9:52 this morning. That was the last one. Won’t sync on HO computer either. Glad I am not the only one but have almost 2000 days with Fitbit, I hope this problem doesn’t effect it.
08-20-2019 14:23
08-20-2019 14:23
Same problem here. Last sync last night. Won't sync today.
08-20-2019 14:34
08-20-2019 14:34
My One stopped syncing at 7:30 this morning...
08-20-2019 14:37
08-20-2019 14:37
My Fitbit One said the same thing when I first opened it. I clicked no. Now I have no stats for today.
08-20-2019 14:41 - edited 08-20-2019 15:40
08-20-2019 14:41 - edited 08-20-2019 15:40
Add me to the list with the same symptoms. When I launched the FitBit app on my iPhone 7 today, I got a bluetooth request which I approved, and no data. Forcing a sync reports that the app is "Syncing and Refreshing" as expected, but the report stays at 0 steps. My FitBit app was last updated on August 8 to the current version, 3.3.1. When I try to sync using FitBit Connect, clicking on the "Sync Now" button causes the program to immediately go back to "looking for tracker..."
See ScottMelrose' fix. Adding a new device to replace the existing one worked. Thanks, Scott!
08-20-2019 14:59
08-20-2019 14:59
I'm in the same boat. I have an iPhone 8+, and also got that bluetooth message this morning, which I accepted. The app shows my last sync at 6:42a Pacific. There must be something either in the app or with Fitbit's servers that is causing this widespread problem. Come on Fitbit, this is a problem!
08-20-2019 15:19
08-20-2019 15:19
Per RachRach:
"I figured it out - On my phone, on the Fitbit App - I clicked "add new device" and I added the One that was already on there; it sent a number to my One, I typed it in, and it synched it to my phone. Voila. I hope this helps."
This worked for me.
08-20-2019 15:26
08-20-2019 15:26
08-20-2019 15:28
08-20-2019 15:28
Yes! That worked. Thank you so much.
08-20-2019 15:35
08-20-2019 15:35
Thank you SO much. This worked for me too. FitBit probably screwed up somewhere when they sent out that Alert. I hope this works for everyone else. I did NOT want to buy an upgraded model. I like my low end FitBit!
08-20-2019 15:40
08-20-2019 15:40
Brilliant! Worked for me - thanks so much.
08-20-2019 20:05
08-20-2019 20:05
Scott Melrose, a big thank you!!! My little guy is back up and running. So happy!
08-20-2019 20:17
08-20-2019 20:17
Thanks this fixed my issue also.
08-20-2019 20:45
08-20-2019 20:45
Thank you so much! Mine stopped syncing today also, and this immediately fixed the problem.
08-20-2019 21:02
08-20-2019 21:02
I can't find "add new device"
08-20-2019 21:02
08-20-2019 21:02
thank you !!!!! done and working again
08-21-2019 03:44
08-21-2019 03:44
08-21-2019 04:14
08-21-2019 04:14
Mine started yesterday not syncing . Have done all I know how to for fixing . Have you had any luck with finding out anything ?