Fitbit One not syncing

[Danitah52]

I've used all the troubleshooting tips and having to reboot every day.  This started last week.  What happened?

[KJTHF]

Thanks!

Sent from my iPhone

[grittsk]

I got that same message today that you did. Very weird. I think it is a Fitbit not iPhone problem as others in here have androids and have experienced the same problem.

Sent from my iPhone

[Jeeplady]

iPhone stopped syncing at 9:52 this morning.  That was the last one.  Won’t sync on HO computer either.  Glad I am not the only one but have almost 2000 days with Fitbit, I hope this problem doesn’t effect it.

[Chucklehead]

Same problem here.  Last sync last night.  Won't sync today.

[kkindbom]

My One stopped syncing at 7:30 this morning...

[sammy106]

My Fitbit One said the same thing when I first opened it. I clicked no. Now I have no stats for today.

[Arcadium]

Add me to the list with the same symptoms. When I launched the FitBit app on my iPhone 7 today, I got a bluetooth request which I approved, and no data. Forcing a sync reports that the app is "Syncing and Refreshing" as expected, but the report stays at 0 steps. My FitBit app was last updated on August 8 to the current version, 3.3.1. When I try to sync using FitBit Connect, clicking on the "Sync Now" button causes the program to immediately go back to "looking for tracker..."

See ScottMelrose' fix. Adding a new device to replace the existing one worked. Thanks, Scott!

[mikero]

I'm in the same boat. I have an iPhone 8+, and also got that bluetooth message this morning, which I accepted. The app shows my last sync at 6:42a Pacific. There must be something either in the app or with Fitbit's servers that is causing this widespread problem. Come on Fitbit, this is a problem!

[ScottMelrose]

Per RachRach:

"I figured it out - On my phone, on the Fitbit App - I clicked "add new device" and I added the One that was already on there; it sent a number to my One, I typed it in, and it synched it to my phone.  Voila.  I hope this helps."

This worked for me.

[kkindbom]

That did it! Thanks so much!

[MamaGCPA]

Yes!  That worked.  Thank you so much.

[stephaniejb416]

Thank you SO much. This worked for me too. FitBit probably screwed up somewhere when they sent out that Alert. I hope this works for everyone else. I did NOT want to buy an upgraded model. I like my low end FitBit!

[Angievc]

Brilliant!  Worked for me - thanks so much. 

[Jeeplady]

Scott Melrose, a big thank you!!!  My little guy is back up and running.  So happy!

[Jkpittgirl]

Thanks this fixed my issue also. 

[Sunsplish]

Thank you so much! Mine stopped syncing today also, and this immediately fixed the problem.

[Veebe]

I can't find "add new device" 

[stefob]

thank you !!!!! done and working again 

[sammy106]

Thank you so much! That worked!

[PapawFred]

Mine started yesterday not syncing . Have done all I know how to for fixing . Have you had any luck with finding out anything ?