help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Showing results for 
Show  only  | Search instead for 
Did you mean: 

One - Update 6.64 Not Working

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-12-2018 12:46 - last edited on ‎11-13-2018 05:45 by Moderator Alum

‎11-12-2018 12:46 - last edited on ‎11-13-2018 05:45 by Moderator Alum

It looks as though, I'm experiencing the same problem, I've recently received an update 6.64 and now its not working. Help!

 

Thanks

 

Moderator Edit: Format

Best Answer
86 REPLIES 86

‎02-03-2020 12:51

In response to erdooley

‎02-03-2020 12:51

Sorry I'm an amateur. I just tried stuff until it worked for mkne - as posted. I agree about the new ones - dong want a dirty great wrist one - just a nice sleek easily hidden Fifbit. Theresa


Sent from my Samsung Galaxy smartphone.
Best Answer
0 Votes

‎02-03-2020 16:01

In response to TheresaR

‎02-03-2020 16:01

how did you get it to work again? I tried before and it did not work so I would like the steps one by one from the beginning so I can try again.

Sent from Yahoo Mail on Android
Best Answer
0 Votes

‎02-03-2020 17:54

‎02-03-2020 17:54

Since this original post, FITBIT has done something to the ONE program that has disabled both of my ONE devices. They will not hold a charge or sync. If it wasn't for the fact that I get a free Fitbit from my employer, I would not be using a FITBIT. I was able to get the Versa2 so that is what I'm using. I hate have a wrist device. Love love love the ONE!

Best Answer
0 Votes

‎02-04-2020 05:41

In response to Ancatdubhnyc

‎02-04-2020 05:41

The only thing I found that would make the ability to sync stick was to add a "new" device. This was at the risk of losing my history, but at this point I didn't care. I did not remove the existing One device, I just "set up a new device." It worked right away, and it did not remove the "old" device. It's like it just copied over the "old" one. To be clear, this is the exact same One I've always had.

 

Anyway, so far so good. It syncs just fine now and I don't have to restart anything or mess with bluetooth, and all of my history appears to be intact.

Best Answer
0 Votes

‎05-01-2020 06:43

In response to erdooley

‎05-01-2020 06:43

You added a new 'one'? But the issue is that the one won't even turn on. did you first have the issue that this thread is pointing out where the upgrade of the software made the one kind of bricked?

Best Answer
0 Votes

‎05-01-2020 13:16

In response to SantiR

‎05-01-2020 13:16

I'm having the same problem.  While the Fitbit is charging, the display shows fully charged and 6.64.  However, as soon as I unplug it, the display no longer works.

Best Answer
0 Votes

‎05-02-2020 12:08

In response to LittleJ78

‎05-02-2020 12:08

@LittleJ78 unfortunately, this means your battery is dead. you need to replace the battery or purchase a new tracker. in the interim, you can use mobilesync with a phone. fitbit.com/devices

Best Answer
0 Votes