Black lines across screen on Charge 3

[CraigPiattelli]

A couple weeks ago a black line appeared across the center of my screen, I thought it was just a glitch and would fix with the next update. Now some more lines have appeared at the top. Have tried resetting and restarting both my Fitbit and my phone (in case it was a syncing issue for some reason) nothing has gotten rid of this. I had bougth my Fitbit from Amazon.ca, so I am unsure what to do for returns or customer service. Thank you.

Moderator edit: updated subject for clarity

[DPB0589]

If your Fitbit is still under warranty call customer service and they will send you a new one. Otherwise your watch is toast. The black lines across the face will continue to get worse until you can no longer read the clock face. This happened to me twice since I purchased the Charge 3 last September. Each time they sent me a new one because the 1 year manufacturers warranty was still in effect.

Moderator Edit: Personal info removed

[Bones_1979]

I have the same problem.  This is the second time this has happened to me.

[Emsnan]

I’ve had 4 devices now, the whole charge 3 screen is defective. Another person opened up their broken charge 3 to find it water damaged inside, what’s the point if you intend to use it for swimming as I did ...

Sent from my iPad

[MEB80]

So this post was the "best answer" for a problem that I'm having. This post said that someone would reach out and help. At first the line didn't bother me too much, but now there is a second one. I don't remember if the line was there before I did the firmware update or not. What should I do?

[DPB0589]

If your phone is less than a year old it still is under warranty. Call customer service and explain what’s wrong. They will send you a new watch. They did it for me twice. Based on my experience your phone is only going to get worse. There’s no way to repair the watch.

Sent from my iPhone

[MEB80]

That figures, it's 1 year anniversary was in July and it was a gift so I don't have the paperwork.

[Ferstevo]

This has also happened to me and it constantly buzz’s even though I’m not touching it and then runs out

[Aboyd]

Can you get someone to help me with this as well or is it best to return it to the shop? I’ve only had it a couple months. 

[20Charger11]

I have a problem with black lines appearing on my watch face. I tried resetting it but it is the same. What do I do now?

[DPB0589]

Just call customer service. You will get a new replacement in a few days
and they don’t require you to return the defective watch. --

Moderator edit: personal info removed

[CarterOZ]

Thank you guys for all the advice! The Fitbit community is so helpful!

[Shar23]

Unfortunately fitbit wouldn't replace device only gave me 25% off a new one.

[Fitmama03]

I am having the same issue with many black lines on my charge 3. I have tried restarting, changing clock faces, fully charging, etc with no luck. Seems like

more lines go black each day. I see I am

not the only one with this issue. Are there any fixes I have missed? 

[WilsonFitbit]

Hello everyone! @Fitmama03, welcome to the community forums! Thank you for the information and for the troubleshooting steps you've followed prior to posting! 

For screen inconveniences, my best recommendation is to visit the following thread. But if restarting the device hasn't helped, the best way to get help is to contact our Support Team as suggested in that thread. 

See you around. 

[Emsnan]

I’ve done this 4 times now without any improvement, I’m not going to buy a fit bit again to be perfectly honest total waste of money. The free app on my phone is more reliable..

Kind regards

Pauline Hughes

[WilsonFitbit]

Hello @Emsnan, it's great to see you around! Thank you for following the suggested troubleshooting steps! 

I'm very sorry for the experience! I'd like to let you know that your feedback is very important since it helps our team to continue working to enhance your experience. 

If you haven't done so, my best recommendation is to contact the Support Team. As advised above, if the troubleshooting steps didn't work, you can get in touch with them for further assistance. Click here to get connected. 

See you around. 

[CDiver]

Yesterday I noticed a black line running down the right side of my screen. Today 2 more lines appeared. One next to the first one and the second running at the top of the screen. I tried resetting it and changing the clock faces but they dont seem to work.

[bigspruce]

At the end I had to send the watch back and get a new one.

Moderator edit: format

[WilsonFitbit]

Hello @CDiver. Welcome to the community forums! @bigspruce Thank you for your reply and great input! 

@CDiver I appreciate your help in following some troubleshooting steps and thanks for the detailed information. It seems that you have followed the recommended tips from this thread and since the issue has persisted, my best recommendation is that you please reach out to our Support Team for further assistance. 

Note that you can contact them through the link provided in the thread or you can click here to get connected. Also, take into consideration that you can contact them through chat or over the phone, but Phone wait times are longer than normal, so I recommend initiating a chat. 

Make sure to provide a brief explanation of the inconvenience and mention the troubleshooting steps you've followed, this way they can assist you from there. 

See you around. 

[Emsnan]

I don’t understand this..
I’ve had 4 or 5 replacements and tried every single was to try and resolve this issue. The offer I received last week was they would give me a 30% discount on a new device 🤔🤔🤔🤔 but I had to send my device back to them 🤔🤔🤔🤔.

Right let me get this straight I paid full price for my charge 3 so by law it’s mine. It was not my or anyone else’s fault that they are defective, so why do we have to send our personal property back to get a tiny discount. Personally I think a total recall of the charge 3 and free replacement of the device. Yes it would be a very large cost but it would save the Fitbit name, surely that would be the most important outcome after the time the company has had to build up in the smart watch market. I’ve a very strong feeling if everyone is ever asked would they seriously recommend they would say no, after all cheap £50 are 100% more reliable.. Sorry for such a negative post but sadly that’s the way the company has left me…

Kind regards

Pauline Hughes

Moderator edit: format