Charge 2 battery is draining quickly

[cmch]

Hello.  I've been using my Charge 2 for several months now.  I encountered my first charging issue this week.  I usually charge it about once a week.  Yesterday I topped the battery off to well over half full, and overnight I received an app update on my Android.  This morning I noticed my Charge 2 was not giving me notifications, and I wasn't getting my hourly reminders to move like I usually do.  I finally hooked it up to my charger again since I needed it to get through the weekend.  The indicator showed over half full, but was otherwise unresponsive.  The app showed I had zero steps.  I reset the tracker and it said it was dead?  Has this ever happened to anyone else?  It seems to be charging ok now.

Moderator edit: updated title for clarity

[Adctd1]

I charged my Fitbit last night and within 10 hours there is no charge! How can I get a replacement?

[MariamV]

A warm welcome to our new friend @Adctd1! please take into account these tips if your Charge 2  battery is draining quickly.

Keep me posted with the outcome. I'll be around! 

[Dubmuffin]

Same issue for me, within the last week the battery life has been reducing, and now it has lost a full charge overnight. I have been in touch with support but might have to wait 2 or more days for a reply so thought I'd add my experience here too. Seems a common problem. I've had my Charge 2 since January, no change in my general usage or settings and have done a reset.

[maxzerg]

I have the exact same issue. tried all those reset items. Charge2 product is just not good enough. not happy.

[60-not-out]

Purchased my first charge in Dec 2016; had that replaced in August 2017 due to strap falling apart; the battery on the replacement Charge is now lasting less than 24 hours and has been doing same for about a month now.  Because the first charge was a different fault to this one and would have still been within warranty period will I be able to get an exchange on this second faulty product?

[saulodira]

I have similar problem; I will try turning off all those application you mentioned off even those I bought it for those purpose. If that still doesn't work, then with my two year replacement warranty, I will get a replacement.

[Rich_Laue]

@60-not-out and @Dubmuffin you will need to ask Fitbit that question at http://contact.fitbit.com

[PenJane17]

,

Hi there,

This evening I noticed my battery was running low so I charged it to around 50% thinking I'd plug it in later to charge fully before I went to sleep. I did that, charged my FB Charge 2 until it was 100% full and now, about an hour later, it's down to 70 already???

Please can someone help? I've read through the suggestions and turned my all day sync off, my notifications are off too! What is going on???? 

[WaltM2018]

Had Fitbit Charge 2 for about 15 months and battery life degraded to less than 1 day. While on business trip it finally went below a full day. Ended up having to buy a new one. Plan to try one more but not sure after that. 

[Rogueshadow]

I'm dealing with then same thing.  Battery won't last more than 2 hrs after a full charge . Tried the reset, no change . Heartrate monitor stopped working a few days ago.  My charge 2 is also 15ish months old . 

[maxzerg]

I made a compliant to Fitbit and got it replaced. Obviously some kind of design / manufacturing issue. I just hope my replacement lasts.

[Abigail02]

I have started having issues over the last couple of days. I have tried to restart that hasn't made a difference.

Fitbit hasn't been logging my sleep for the last couple of weeks.

It syncs my steps and kilometres but not calories, steps per hour or active minutes. In fact it doesn't recognise active minutes when I do them.

The time on the watch also changes, on Monday it went to being 10 minutes slow. Yesterday several hours slow. It goes back to normal after a while.

Now the battery is draining really fast - this started today. I can fully charge it and within an hour it is back to needing a recharge.

Everything (apart from sleep) was fine until Monday.

Can anyone help?

[Rogueshadow]

This sounds almost exactly what happened to mine.  I contacted Customer Support and they had me try a few things - including shutting off all data transfer functions from watch to phone - battery did last a little longer ( 1 hr to 3 hr).  They also had me sync 5 - 6 times during my battery drain after a full charge.  My charge 2 was past warranty so No to a replacement but they did offer 25% off a new tracker from the store.  Personally, it wasn't enough for me but that's what happened to me.  I would start with contacting customer support and see if they can do anything.  Hopefully you are within the 1 yr warranty.  Good Luck

[LadyGrin]

Hello, my son bought me a fitbit charge 2 for Christmas (10 days shy of 6 months). it has held a charge for about 7 days and worked great until today. it chargesd 100% this morning, then ran out of battery 15 hours later. I plugged it in to charge while seeking help. came here and read about the reset. I reset it, and it is still charging. I'll let you know if it works....

[Ukase]

So your solution is to not use it for all the features it has...? 

The solution is to improve the battery power, not to avoid using it in the manner in which it was designed. 

[Rich_Laue]

Apparently that is how the OPer feels @Ukase, personally I would want more and if I had a battery problem would reach out to support. I usually do this through twitterT 

[Abigail02]

I’ve given up on it. Lots of money spent buying it and two weeks after the warranty it stopped doing anything much. Very disappointed. Battery was main issue - 2 or 3 hours after it said fully charged battery was done. Watch wasn’t keeping time and exercise didn’t sync between phone and watch. Ended up spending additional £200+ on a versa. Trusting this will last longer than one year. Problem is I’m addicted to tracking everything!!

[Indranik]

Looks like this has been an ongoing issue since the Charge2 came out. Such a pity. I've had mine for less than a year and a half (got it in March 2017) and just a few days ago I started to have this same issue. Looked all over online to see what could be the cause and what could fix it, tried everything and it looks like my Charge2 is just toast. Customer service is a disaster and won't help with anything. Had I known, I wouldn't have wasted the money on it! Lesson learned and won't be giving FitBit any of my money ever again. 

[Lynnembeggs]

Battery on My Fit bit Charger 2  runs down to quick, I charged  yesterday now it right down turned off all notifications . I'm over this.

[Tmb1981]

If you have to turn everything off to keep the battery, what's the point of having it. The heart rate monitor and the notifications are part of why I have this......