Charge 2 keeps shutting off

[Dalton15]

My charge 2 keeps shutting off and I can't keep it on without restarting the device is it just the battery getting old?

Moderator edit: updated subject for clarity

[MalloryLee86]

I, too, am having this issue all of a sudden. Did you ever figure out what the problem was or how to fix it??

[Vervoortpeggy]

Since this weekend I have the same problem with my fitbit charge2.  Fully charged but shuts down. Lease help....

[GBUK]

Hi, there is no real solution. The charge 2 battery lasts around 2 to 3 years and then won’t hold a charge . It is not replaceable unless you follow the YouTube advice which involves warming up the screen to remove it, unsolder in the old battery, soldering a new battery in and refitting the screen taking care not to break the delicate contacts.
There are people who will do this for a fee but I’ve decided against doing it With them or myself ,
I have decided I can live without a FitBit device! I’ve used mine for around 3 years, got to know my sleep patterns, my heart rate and other stuff when I am exercising. I do have their Aria scales and monitor my weight through these and the App. So I feel I am in control of my wellbeing and don’t need a replacement.
I would not buy another Fitbit device until they make them with easily replaceable batteries.
Hope this helps.
Good luck and stay well


Sent from my iPad

[Bronco555]

Since starting with Fitbit in December 2016 I’ve had it replaced under warranty twice. Now I’ve been told the battery has reached its end of life. Nothing but problems. 

[DeadlyMiasma]

They never even tried to fix the problem. Just told me it was out of
warranty and offered me 30% off for a new one. 😒

[matthew1530]

Never got it resolved I-called Fitbit supports they said it was a bad battery and best they could do was give me a discount on any Fitbit so I had to buy a new one.
Matthew Reid

[GBUK]

Fitbit certainly don’t value or look after their customers. I too was offered a 35% discount on a new device. Problem was it was not applicable to the Charge 4 which would have suited me. The ‘offer’ was only applicable to the more expensive models which would mean I would have had to spend more than I wanted or could afford on a device which , again, had no replaceable battery!

So I would be boostingFitbit’s sales and kicking the problem down the road! Sorry Fitbit people, I am not playing your game! 
It’s interesting that since I have been writing about these problems on community, Fitbit have ‘given me a new status’ of recovery runner! I don’t know if that’s good or bad!! I would have thought they would be monitoring what their customers are saying about their products and developing more sustainable models for the future. 
Ive had a look on eBay recently and seen refurbished models of charge 2 for sale . On enquiry the seller says they have not replaced the battery. So they could be a bad buy, beware! Some of the reviews for charge 3 and 4 say they are wonderful devices but none of the reviews mention that the battery only lasts 2 to 3 years before it refuses to recharge. None of the reviews mention that the battery is not replaceable either. So potential customers - you and me - are being kept in the dark ! Beware!