Charge 2 - no exercise showing on app

[DC_11]

My app has stopped recognising any activity. Last weekend everything was working fine then 2 days later my tracker is showing calories burnt after a class but on syncing to the app…no exercise registers.  I have done all the recommended stuff…opening/closing/deleting apps and tracker and still nothing. 

Does anyone have any suggestions/ideas/advice please?

[JuanFitbit]

Hi everybody! Thank you for your messages and information. Our team is on top of this and working on a long term solution. 

Hopefully this gets published soon.  
We'll be updating the thread as soon as we get more info

[BDoor]

I tend to agree of no fix but there is a 4.38 version, maybe?  Tried to get a bug fix on any of the version on the inter-web but no luck, so, just see if any feedback on this latest version.

[Chris2346]

Not only has it stopped syncing but NOW when you manually start it, it does not show me any info for the few seconds afterwords. I hit stop to end activity and it goes back to the "workout" I picked. No final calories burned or max heartrate. It shows NOTHING! 

[Rtkat3]

I have not seen anything in the Fitbit Community on if anyone has been having problems with the latest Fitbit Charge model.

[LZeeW]

@Rtkat3   I browse nearly all the forums regularly.  This seem to be an issue with the Charge 2, not the Charge 6.  The two models have very different operating systems.  I haven't seen any posts about this issue with the Charge 3, 4, or 5, either.

[Rtkat3]

I think the website mentioned that Charge 6 is the latest Fitbit Charge model.

[JuanFitbit]

Hi everybody! Thank you for your  messages

@Rtkat3 , you are right, the latest Charge model is the Charge 6. 

@all Our team has identify that this issue is being caused by the Fitbit app and not by any Fitbit device specifically! 
They are working on a solution for this. 
Hopefully we don't need to wait longer . 

[Rtkat3]

Thanks for the update @JuanFitbit. Keep us posted on when it is resolved.