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Charge 2 not charging

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‎10-19-2016 15:28 - last edited on ‎09-09-2020 10:26 by Fitbit Moderator

‎10-19-2016 15:28 - last edited on ‎09-09-2020 10:26 by Fitbit Moderator

I'm trying to charge my new Charge 2 for well over 24 hours now, but it still says the battery is low. The pins are aligned and the watch shows a charging symbol when I plug it in. It said 'phew I needed that' when I plugged it in. Yet everytime I take the watch out of the charger it says low battery. The app also says the battery is low. Why whiny the fit bit charge? How can I really know if it's charging (other than seeing a charging battery and waiting 2 hours?)
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80 REPLIES 80

‎11-12-2019 21:38

In response to WaltNotes

‎11-12-2019 21:38

That was a good catch on the charging cable.  They certainly do not seem very robust.

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