Charge 2 not receiving text/call notifications

[Melalexa93]

For the last week or so my Charge 2 hasn't. When receiving text or call notifications. It syncs data just fine but no notifications. When I go into the app settings to change notifications, I just get a spinning wheel and the notifications screen won't open. I've tried restarting my charge 2, force quitting the app, tiring on and off my Bluetooth and restarting my iPhone several times but still not able to open notifications. Any suggestions?

[Rich_Laue]

Glad your back up.

BTW if your daughter was around, yes she might have been secretly reading your messages.

[Kirstypeach42]

Lol omg I so hope not lol but to be fair I think she would have said as I've been getting so frustrated with it. It said it wasn't connected so surely she wasn't lol 

[cuppaloco]

THANK YOU FOR YOUR COMMENT! I was trying really hard to figure out what the problem was and it was there on my wrist all along! Ffs. Lol thank you so much!!

[justrere]

Thank you!!! you solved my problem! I tried everything else that was listed, deleted my app, restored it. deleted my fitbit, restored it. restarted everything. then found this. problem solved. i also didnt realize this was an option.

[Alantae_S17]

I am able to get call notifications but not text messages. I have restarted my phone and nothing happened. I have tried turning them on/off on both my Fitbit Charge 2 and also on the Fitbit App. I have tried turning it on and off and nothing happened. SOMEONE HELP PLEASE!

[justrere]

On your Fitbit press the button until it says notifications. Does it say on or off? If off turn it on.

Sent from my iPhone

[Alantae_S17]

It says “On”

[Cinpatico]

Tried the notification on, tried putting it on the charger and holding the reset button, also turned off the phone. Everything was working well until I charged it today. Help

[Paula466]

Hi, I've turned on notifications on side of Fitbit  as I accidentally turned it off but my notifications still won't come through 😞

[Gerdner]

I have the same problem with notifications. It doesn't help that notifications are switch on on the fitbit. I just get the spinning wheel and that the sync failed. All other syncs work.

[Paula466]

Thanks , it's annoying as it did work the first week. I've only had it two weeks and it's really helped motivate me... a small price to pay to get fit 🙂

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[justrere]

In your phones settings, notification then Fitbit, you need to have "show on lock screen" turned on. Fixed my husbands this way. 

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[Paula466]

Thank you, I already had that set up. Up to now I've managed to sort everything except for step reminder.

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[Gerdner]

I have tried all advice but it still doesn't work. It worked perfectly with my iPhone 5. Since I changed to iPhone 7 it had not worked. Does the fitbit not support iPhone 7?

[Paula466]

Mmm I wonder if that's it. Only used Fitbit on 7 so maybe that's the problem. If that's so they need to sort it. I've read more negative than positive. It's an amazing item so hopefully the issue will get sorted with an app upgrade maybe ???

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[justrere]

It works just fine with my iPhone 7 Plus you just have to verify settings. Once I got that worked out I haven't had issues

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[Paula466]

Thanks, just got to sort step reminder now

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[Kirstypeach42]

Have you removed the charge 2 device from your iPhone 5. That was the issue with mine. 

[Paula466]

This is the only iPhone it's been connected to. It did work for a week then all notifications stopped. I've got them all back except for step reminder

Sent from my iPhone

[Gerdner]

Yes I have removed the app from my iPhone 5 but it didn't help unfortunately.