Charge 2 not tracking sleep

[Igobronco]

I got my charge 2 on Tuesday it tracked my sleep that night but hasn't tracked since...anyone else having this issue or know how to fix it?

[HeydyF]

Hey hey hey @Igobronco, welcome to the Community! I hope you are enjoying your Charge 2, besides the fact that it is not tracking your sleep in the last few days. But don't worry, I think we can fix that, just follow the instructions on this post to restart your tracker and then use it for a few nights to see how it goes! 

Let me know the outcome! 

[garydailey]

Just received my           Just used my Fitbit charge 2 for the first two days, everything seems to work EXCEPT the sleep tracker.... it says I went to bed at 11:00pm woke up at 12:21am and then stopped tracking until 3:59-5:34am  .  I got up at 6:00 am as I always do.

next night went to sleep 11:15pm tracked till 12:58 am  and never tracked again..... 

Have hooked up to the charger again and reset as some has said, hoping this takes care of problems, any IDEAS.... OR SUGGESTIONS???  Hate when a new product doesn't work as expected!!!!

gary

[HeydyF]

Hey @garydailey, it is great to see new faces around!  congratulations! Sounds great that you have the new Charge 2. I hope you'll enjoy all its great features. And regarding the sleep tracker, don't worry. I can give you a hand on this. Since you already tried to restart it, but it seems that it didn't work, I suggest you to try to set up your Fitbit as a new device on your iOS device. Then try it out for a few nights and let me if it works as expected.  

Catch ya' later! 

[flbeachgirl2008]

HELP! I have done everything that has been suggested. I have reset my tracker. I have deleted my tracker from the Fitbit app and added it back in, I have changed sleep settings from normal to sensitive. I even removed the app from my phone and added it back and redid the reset, removed and added the device back.  My charge 2 still doesn't track my sleep. 

Finding a manual way to track sleep defeats the purpose of having a device that comes anywhere near properly,tracking sleep.

Is there something else I should be doing to make this work? Or do I need to consider the tracker as not working properly and get it replaced!  Thanks!

[Kazzer]

I have the exact same problem! Charge 2 was an Xmas gift, no sleep tracked since day one plus its tracking steps whilst I sleep, 2355  last night! I have rang customer support twice and done everything suggested, restart / remove and re add device / remove app and re add / change sleep mode to sensitive but nothing works 😒 Help!!

[DavKinney]

Same issue here.  Longtime ChargeHR user.  My new Charge2 tracked sleep for a few days but then stopped.  Resets did not help.  Please advise on a solution!

[Kazzer]

• Hi, I actually took mine back to place of purchase and exchanged for a new one, so far it's working. One thing I did notice is that when I set up the new tracker a software upgrade was available. Perhaps check you have the latest version (22.48.14) and see if that makes a difference. I'm hoping my charge 2 will now function correctly otherwise I'll have to rethink my choice of tracker. Good luck.

[DavKinney]

Thanks and good luck. I have already upgraded to v 22.48.14. Open to all suggestions.

David Kinney

[SadMuppet]

Hi, I'm also having the same problem regarding sleep tracking. I've restarted the device, removed and re-installed the software on the iPhone, changed sleep settings etc

I have Version 22.48.14 of the Charge 2.

I'm hoping Fitbit read these messages, and find a solution as there seems a number of people who share this problem - else this is being returned for a refund.

[Keziahamber]

My sleep tracker isn't working either no data.

[DavKinney]

Mine is tracking sleep again!

I did another reset (while fitbit engaged in charger and pushing reset
button thru the hole in the charger). Not sure why didn't work before . . .

[Maz879]

I'm having the same problem - my Charge 2 is not tracking sleep and/or heart rate correctly. 

I am also frustrated that a product which is considerably expensive, and claims can do all these wonderful things, does not work properly!!

[Birmingham]

New Charge two - sleep recorded one night and like everyone else no longer records. 😢

[Kazzer]

Oh no! I've had my replacement charge 2 for 5 days and so far it does seem to be working. Good luck in getting it sorted 😒

Sent from my iPhone

[Keziahamber]

Thank you.  It tracks sleep sporadically only tracking a few hours and 0 restless.  I don't want to have to return it.

[HGD]

It is very sporadic for me as well, only recording 1-3 hours sleep each day when I have slept for 7-8 hours.  I returned my new Charge 2 after Christmas and received a new one from Amazon this week, but the problem is the same.  Fitbit needs to fix the software problem!

[Keziahamber]

I agree it seems like a software issue 

[garydailey]

I

I logged in onto my home computer and that seems to take care of the problem.. now works on app and home computer

[Keziahamber]

Going to have to try that.