Charge 2 switching notifications off/on randomly

[Shanna19]

My charge 2 is going hay wire... turning notifications on and off all on it own. 

Moderator edit: updated subject for clarity

[Justrite53]

I have yet to buy another one. The only temporary fix was to reset it. I
deleted the fit bit from my application and remembered with a new code.
After about a week it started doing it again.

[SunsetRunner]

Thank you for your reply. Luckily I had got a 1 year warranty so I sent it
off and they sent me a e-gift card so I just bought a brand new one! Best
way to go because I don’t believe you can fix it.

[Justrite53]

I agree but of course mine was outside the warranty. I will eventually get
one I am being stubborn. I gave my old one to my Sis and she hasn't had any
problems. I am so happy for you!

[Sillychris]

Mine does the same thing,

When I upgraded the IOS and synced it is when the problem started happening.

[Norman.Kennedy]

I have restarted as suggested

The Charge 2 is fully charged

The full battery screen ateyed visible when the unit was removed from the charger.

When I pressed the button the message "Woo I feel energized" appeared and then it went into the loop "Notifications on then Off then on etc.

[Rich_Laue]

@Norman.Kennedy  what did support get back to you  with when you contacted them?

If it is a hardware problem, the answer is to contact Fitbit.

[Norman.Kennedy]

I wrote a a number of responses in response to a support request in chat. 

There was no response, I gave up after waiting for nearly 30 minutes. 

[Justrite53]

Yep, now my charge is low. Maybe 8 hours and it's dead.

[AlvaroFitbit]

@Norman.Kennedy @Justrite53  thank you for your updates. Since the issue persist I have created tickets with Support so they can further assist you as @Rich_Laue  said they can help with hardware issues.

Keep me posted.

[speechkey]

Is there any new on that topic?

[Norman.Kennedy]

Thank you 

I went through a very good process with support. I sent videos and screen shots. 

The ens end result was an offer to replace my charge2 with a new unit for free or 50% off a charge3 which offer I accepted to take the charge3. 

By by the way the charge3 is a big improvement and worth the upgrade 

Norman 

[Norman.Kennedy]

Thank you 

I went through a very good process with support. I sent videos and screen shots. 

The end result was an offer to replace my charge2 with a new unit for free or 50% off a charge3 which offer I accepted to take the charge3. 

By by the way the charge3 is a big improvement and worth the upgrade 

Norman 

[Justrite53]

Nope but they are aware of it being an issue. Of course I was outside the
warranty guidelines .

[sibuve]

Well mine started doing this today, google searched and found mine's not a lone case. Many people have reported the same issue for the past 2 years however i do not see a solution from fitbit yet..strange. Charge hr had band bubbling issue and i thought charge 2 is a killer but stuck in the same situation again!

[Saira]

Yes  I did  still is not working 

[Saira]

What should do now 

[Justrite53]

Yep its sad especially knowing the company is aware of the battery issue.
The only fix is to buy another Fitbit if you are outside of your warranty.
I have yet to purchase another Fitbit.

[Anne50]

I have the same problem. Where the notification will stop half way thru the day, but also that the often the fitbit failed to record my stairs, I took the same identical walk 3 days in a row the fit bit failed to record my walking up a substantial hill. but the other two days showed up identical. When this happens I am forced to put it on the charger and reset the program. It does nothing for recording the missing uphill (stair) but does return the fitbit to recording correctly.

[Norman.Kennedy]

Hi,

I had a lot of help from Fitbit supoport but in the end they could not fix
it and offered a replacement or a discount on a Charge3 which I took.

Regards

Moderator edit: Removed personal information.

[kimbertrue]

Mine is constantly switching notifications on and off and buzzing, which drains the battery very quickly. I tried all the resets rx here with no results. Kind of tired of FBs failing...I have had three Flex, Flex 2 and now Charge 2  (4 total) in a five year period that failed. That’s over $500 just to track steps. I think I could of bought an excellent pedometer three times over. That is an unacceptable track record for product performance and quality.