Charge 2- text notification is blank

[andreah90]

Recently my charge 2 has stopped displaying my text messages.  I will get a vibration notification, the message will pop up with the contact name who sent it, but there is no message displayed.  This usually happens when someone sends an emoji, but now it is happening all the time.  I have tried the following- resynching my charge 2 to my phone app, making sure all of my permissions and notifications are active.  In looking through some past posts, it seems when this happens people are not even getting the contact name in the message.

I am at a loss, what can I try next?

I am using a Pixel 3 phone. 

[Isbell]

My fitbit was doing that to but now I am not getting anything did you find anything to fix the problem?

[Sevale]

I am having the same issue with my Charge 2. I have a Pixel XL.

[Crystalbear]

I am having the same problem. I have a Galaxy S10. It seemed to start after I switched phones.

[andreah90]

I have not found a fix yet.  After posting this yesterday I found another post saying this is a known glitch and Fitbit is working on it (from early July).  I unfortunately can't find that post again, I wanted to link it on here. 

I have also tried various troubleshooting tips I've found on other posts, but nothing is working.  

[Sarahemolson]

I am having the same issue. I have a charge 2

[thens887]

I am having the same issue. For the longest time my contacts wouldn't sync when someone would call, it would say unknown. This is back to normal and says the contact name now. For text messages, it will come across saying I have one and the contact name but doesn't preview the actual text message. I have checked all of my settings and tried rebooting the charge 2 and still no luck. This has been going on for about a month now and I have the Pixel 2 XL.

[Isbell]

Thank you for replying back mine started about 2 weeks ago started out just showing the name and now it dont even let me know i have a text or even getting a call Sent via the Samsung Galaxy S9, an AT&T 5G Evolution capable smartphone

[andreah90]

Here are some other posts I've found for this same issue.  They say Fitbit knows and is working on a fix. 

https://community.fitbit.com/t5/Charge-2/Charge-2-message-scrolling-not-working/m-p/3644620

https://community.fitbit.com/t5/Charge-2/Not-receiving-texts/m-p/3619273

https://community.fitbit.com/t5/Charge-2/Not-showing-messages/m-p/3598560

[andreah90]

Anyone have any luck yet?

Mine has NOT fixed itself!!!

I am planning on contacting Fitbit soon, this is ridiculous. 

[thens887]

I have not had any luck yet either.

[Crystalbear]

Update the app. Mine started working again

[Crystalbear]

Mine started working again today after I update the app. 

[kdogf5]

Having the same problem here.  No text notification whatsoever even after all the tip suggestions and app update.  

[SteveH]

This bug seems to be affecting a lot of people and fitbit are looking into it. Keep an eye on the following thread where they are posting updates:

https://community.fitbit.com/t5/Android-App/Text-Msgs-only-show-Sender-s-name/m-p/3637357#M108859

[thens887]

Did you have to do anything else to it? I updated my app and now I'm not
even getting a notification on my fitbit that I have a text. Usually it
would just say the persons name now I'm out a name and text! 😞

[andreah90]

Same, not getting text notifications at all now.

[andreah90]

According to other people's posts, this problem may be resolved?!

Posts dated from yesterday say they have begun receiving notifications after an update.  My app was last updated on 10/19 and I have not received notifications yet, and cannot update the app again yet.

Try updating your app if you haven't already.  Let me know if it works! 

[andreah90]

I had to uninstall and reinstall my app, it just updated on Saturday and wouldn't let me update again.  Everything seems to be working!

Just think it's ridiculous that this problem has been going on since JULY!!!! Seriously all you "smart" people at Fitbit?

But if you check the website now, there's a notice on the top acknowledging the problem with the ios notifications.  So I have to have an iPhone to get your attention?!?!?! 

Customer service 101 people!!!! 

[thens887]

It has finally started working like 2 days ago!!