Charge 2- text notification is blank

[andreah90]

Recently my charge 2 has stopped displaying my text messages.  I will get a vibration notification, the message will pop up with the contact name who sent it, but there is no message displayed.  This usually happens when someone sends an emoji, but now it is happening all the time.  I have tried the following- resynching my charge 2 to my phone app, making sure all of my permissions and notifications are active.  In looking through some past posts, it seems when this happens people are not even getting the contact name in the message.

I am at a loss, what can I try next?

I am using a Pixel 3 phone. 

[DRMikeL]

My fitbit no longer provides notification when someone is calling my mobile or displaying text messages.

[lisa54]

Mine spontaneously worked correctly this morning after an update.

Thanks Fitbit!

[DRMikeL]

How did you carry out the update?

[lisa54]

Just a regular update from the Android / Google Play Store

[DRMikeL]

Do you mean when the app updates?

[lisa54]

Yep. Just regular update, and boom my texts with message content started

[kdogf5]

Mine too!  I can now read my text messages on my Charge 2!

[AlvaroFitbit]

Hello everyone thank you for everyone that are reporting that the new app version is working and finally showing the text content of your notifications. If you haven't updated your app please do so at your earliest convenience.

I'll be around.