help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 2 will not stop syncing

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-29-2019 10:55 - last edited on ‎09-08-2020 14:11 by Fitbit Moderator

‎07-29-2019 10:55 - last edited on ‎09-08-2020 14:11 by Fitbit Moderator

I have turned off always connected and all day sync but my Charge 2 will not stop syncing. It's draining my phone battery. I do not want to have to turn off my Bluetooth and turn it back on every time I want to connect something. Please help! I only want to sync when I open the app.

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎07-30-2019 09:43 - last edited on ‎03-21-2025 08:10 by Fitbit Moderator

‎07-30-2019 09:43 - last edited on ‎03-21-2025 08:10 by Fitbit Moderator

@afcuddles, welcome! It's nice to have you on board!

Let me help you with your Charge 2 continuously syncing. Try logging out from the app, restart your phone and log back in. After this turn off this feature. Additionally go to your phone's bluetooth settings and remove all devices listed there.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes

‎08-13-2019 07:53

In response to AlvaroFitbit

‎08-13-2019 07:53

Hello @AlvaroFitbit ! I actually tried that, I reset the Charge 2 unit, uninstalled the app, reinstalled it and logged back in. It still syncs all day despite having both the all day sync and always connected turned off. The only work around I have found is to manually restrict the app in my battery settings.

 

Apologies for the late reply!

Best Answer
0 Votes